Tepo Product Options App Review: Features, Pros & Cons for Shopify

Customer reviews: Qikify Custom Product Options

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (842)

Overall rating

4.9

5

739
4

21
3

3
2
1

9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

Easy to install and use with an intuitive interface.
Comprehensive customization options allowing for tailored product offerings.
Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
Seamless integration with Shopify stores and improved conversion rates.
Regular updates and continuous improvements to the app.

Common Concerns

Some users report the lack of an in-product price add-on feature.
Minor bugs related to inline button features and CSS styling.
Occasional compatibility issues with store themes.
A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Orloff of Denmark

Mar 26, 2024 on Shopify

Incredibly helpful team. Hazel was very responsive throughout the session and also very knowledgeable.

TAKE SHAPE STUDIO

Jan 30, 2024 on Shopify

I tried 3 or 4 apps that do the same thing, and while Tepo is a little more expensive I liked that the basic version was acceptable design wise and in functionality. It's easier to use than some of the others and yesterday I spoke with the help chat and the coder was extremely helpful. They matched my options to my theme and removed some of the default text. My only complaint (although this is an issue with all the apps I tried) is that to change variant prices you have to do an add on product which doesn't make sense for what I'm doing but will have to do for now.

Moo's Bakery

Jan 18, 2024 on Shopify

OMG! I will be chatting about this for weeks. We are so excited to have this app added to our shop. It is going to dramatically simplify our ordering process AND give us a great competitive edge in our area. I am seriously over the moon! HAZEL did the absolute most! I would personally like to send Hazel a 1800-gift-basket. We ran into a couple (most-likely self-induced) issues along the way and the communication was unreal from Hazel and the support team. They truly went above and beyond on the customer service. Thank you, thank you, thank you so much for your product and time! We are so excited to utilize it on our bakery!