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SupportPilot AI logo

SupportPilot AI

Develop by Shopify

$29-$149

/ Month
Free plan available

"Automate support: AI drafts, indexes, and chats for efficient customer care."

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About SupportPilot AI

Launched Mar 18, 2026

Categories

Helpdesk

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Automate customer support with AI. Respond and Act to emails & chats instantly.

SupportPilot AI transforms your customer support with intelligent automation. Connect your Gmail inbox and let AI handle common inquiries like order tracking, refund requests, and product questions - all while respecting your store's policies. The app classifies emails, generates responses using smart playbooks, indexes your store content as a knowledge base, and provides a live chat widget for real-time assistance. Multi-language support included.

SupportPilot AI transforms your customer support with intelligent automation. Connect your Gmail inbox and let AI handle common inquiries like order tracking, refund requests, and product questions - all while respecting your store's policies. The app classifies emails, generates responses using smart playbooks, indexes your store content as a knowledge base, and provides a live chat widget for real-time assistance. Multi-language support included. more
  • AI Email Responses - Automatically draft replies based on your policies
  • Smart Playbooks - Create rules for refunds, tracking, cancellations
  • Knowledge Base - Index your policies, product info and support email history
  • Knowledge Base - Index your FAQ, policies, and product info
  • Order Context - AI sees order details to give accurate answers

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