Herodesk

Develop by Shopify

$15.95

/ Month

Free plan available

A simpler and cheaper helpdesk tool for your support heroes

Automated responses

Ticket management

Customer profiles

Reporting tools

Collaboration features

About Herodesk

Launched Oct 31, 2023

Built by Shopify

Address

London, ENG, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Herodesk is the simple helpdesk and live-chat tool for your everyday customer support heroes

Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool, you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers. Herodesk integrates with Shopify to have customer- and order details available inside Herodesk to make customer support easier than ever.

Conversation-based customer support & live-chat helpdesk system
Shopify integration. See the customers order informations, tracking/shipping etc
Live-chat, Facebook Messenger & Instagram integration

Pros

Simpler user interface, making it easy for support staff to navigate and use
Cost-effective compared to other helpdesk tools, making it suitable for small to medium-sized businesses
Efficient at handling common support tickets, streamlining workflow processes

Cons

Limited functionality compared to more advanced helpdesk tools, may not be suitable for larger enterprises with complex needs
Lack of customization options, which could be a drawback for businesses needing more tailored solutions
Some users report occasional bugs and stability issues, which can be disruptive to support operations

Top Helpful Reviews

Astma Allergi Shoppen

May 02, 2025 on Shopify

Vi har brugt Herodesk i nogle måneder og er super glade for det. Det gør vores hver dag meget nemmere og mere overskuelig. Og vi sikrer at vi ikke taber nogle kunder imellem 2 stole. Systemet er gennemtænkt og byder på mange forskellige funktioner såsom lynsvar, smartmapper, sidesamtaler og lign. Supporten er fantastisk - svarer med det samme og justerer hvis det er nødvendigt. Og udvikler hele tiden på nye funktioner, der gør vores hverdag endnu nemmere. 10 stjerner til Herodesk hvis jeg kunne give det. Mange hilsner Kristina Ejer Astma Allergi Shoppen

Green Comfort - Officielle Webshop

Mar 05, 2025 on Shopify

Must have til voksende shops som oplever at antallet af kundehenvendelser sætter begrænsninger i hverdagen. Vi er rigtig glade for at bruge det.

RIOS1931

Feb 07, 2024 on Shopify

Kan virkeligt anbefale Herodesk. Super god og simpel kundeservice app, som gør det nemmere at håndtere vores kundeservice. Derover er der integration til Shopify, så man kan se kundernes info og ordre - super effektivt!!