Support Board ‑ Chat & Chatbot

Develop by Shopify

$5-$10

/ Month

Free plan available

Automate your customers' communication

Real-time data

Omni-channel integration

Ai-driven chatbots

Product card messages

Customer information access

About Support Board ‑ Chat & Chatbot

Launched Nov 25, 2024

Built by Shopify

Address

1460 N Mansfield Ave APT 101, Hollywood, CA, 90028, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

OpenAI chatbot that automatically answers store-related questions. See user carts, orders, and more.

Automate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store. Access detailed customer information, order history, cart items, and more directly in the Support Board admin area. Easily select and send product card messages with just one click.

Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
Our chatbot knows your store and answers your customers' questions.
Display the products the user searched for via cards and sliders.
Synchronize logged-in Shopify users and access customer details within the admin
Create a help center area accessible from a dedicated page or within the chat.

Pros

Automates customer communication effectively using AI-driven chatbots.
Integrates with various platforms like WhatsApp, Instagram, Facebook, Telegram, Emails, and SMS.
Utilizes OpenAI to answer customer inquiries by accessing real-time data from the Shopify store.
Provides detailed customer information, order history, and cart items in the admin area.
Allows easy selection and sending of product card messages.
Displays products through cards and sliders, enhancing user interaction.
Creates a help center accessible within the chat or through a dedicated page.

Cons

Potential reliance on AI may lead to inaccuracies if the data is not correctly synchronized with Shopify.
Complex setup might be required to integrate and customize across all channels.
Moderate learning curve for first-time users managing the admin area and functionalities.
Might not fully replace human interaction in scenarios requiring personalized attention.

Top Helpful Reviews

The Desert chic

Jan 18, 2026 on Shopify

We use Support Board with Shopify and WhatsApp. Customer ask about order, bot already know order number and status. Save many emails for us.

faystan.

Jan 18, 2026 on Shopify

The Shopify integration is well designed. Support Board syncs customer profiles, order history, and cart data in real time, allowing agents to provide accurate and contextual responses without leaving the dashboard.

Fakhar shop

Jan 17, 2026 on Shopify

Support Board helped us turn chats into sales. Being able to share products directly inside the conversation is amazing. Customers don't need to search again, everything is right there.

Imperial Highland Supplies

Mar 06, 2025 on Shopify

we install the app and purchase a paid plan. No one contacted us how to use it we sent emails many times no response. I shall highly oblige if you refund my payment. thank tou