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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Storeware

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (37)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

Epically Beautiful

May 28, 2025  on Shopify

Got stuck using the app when I first installed it which was rather frustrating and nearly gave up, but decided to reach out to the support team. Florence has been fab in helping me with the techy stuff I was stuck on and even got back to me as promised (a woman of her word!) days later once things were fixed on their end. She even created tutorial videos to help me out when I had to do the changes on my end. The FAQs will fit in with the needs for my site. I like how you can have different FAQs and it can be displayed on whatever page you want and you can tweak the colours to match your brand which is a bonus. Keeps things consistent. If you ever get stuck, just reach out to the team. They do respond quickly which is nice.

Ma boutique

May 27, 2025  on Shopify

Exceptional customer service and flawless FAQ setup ! I was genuinely impressed by the level of support I received. The team was incredibly responsive, kind, and truly went the extra mile to help me set up my FAQ section exactly the way I wanted. They answered all my questions quickly and clearly, and made the whole process so smooth and stress-free. It’s rare to find a support team that’s both this professional and genuinely friendly. If you’re looking for top-notch assistance and a team that actually listens and helps — look no further. Highly recommend!

HADIA SG

May 18, 2025  on Shopify

StoreFAQ has been an effective addition to our store — we love that it allows us to list FAQs not just on a dedicated page but also directly under individual product listings, which enhances the customer experience. The tech support has also been impressive. I had a meeting over the weekend to request a modification (making the FAQ box background transparent), and the team was responsive and accommodating. However, I was a little uncomfortable being asked to leave a review on the spot while sharing my screen with the tech support. While I appreciate the service, I would have preferred to give feedback on my own time.

Billboard Maniacs

May 12, 2025  on Shopify

Martha helped me troubleshoot the issue I was having. Support is fast and the app is great and easy to use!

The Trend Hub

May 02, 2025  on Shopify

The StoreFAQ is great, but its the people behind the scenes that have made my experience 100 times better. I was having issues with the videos that were sent to me due to some eye issues and Florance and Nicole helped me get my FAQs up on my website. They both were very patient with me and really came through for me. Thank you Florance and Nicole! You are both rock stars!!!

Bionoids

May 02, 2025  on Shopify

A neatly customizable FAQ widget. The best part is the customer support, special thanks to Florence for her prompt and effective response!

PLAYCODE3

Apr 28, 2025  on Shopify

The StoreFAQ app has been a fantastic addition to my Shopify website. It’s simple, intuitive, and easy to set up, with flexible color options that make it effortless to match my brand style. The support team is responsive and truly helpful — they make sure everything runs smoothly. If you’re looking for an FAQ solution that looks great and works perfectly, this is the one to choose!

Rovsun

Apr 25, 2025  on Shopify

StoreFAQ has been an excellent addition to my store! The plugin is user-friendly and efficiently organizes FAQs, making it easy for customers to find answers quickly. What impressed me the most was the fast customer support—they responded promptly and resolved my issues in no time. The plugin meets all my needs, from customization options to seamless integration. Highly recommended for anyone looking for a reliable FAQ solution!

Flowery

Apr 23, 2025  on Shopify

The app is super easy to use, and have all necessary components to set up my own customized FAQs. Also, the support from StoreFAQ is great and quickly resolve on my issue while using the application. Highly recommended!

Nature Hills Nursery

Apr 21, 2025  on Shopify

Amit was extremely helpful and got our FAQ section looking exactly how I wanted it -- even when I changed my mind 4 different times on the call. Big fan!

SOLINVICTUS

Apr 20, 2025  on Shopify

⭐⭐⭐⭐⭐ An Essential Tool for Every E-Commerce Store! We’ve been using StoreFAQ – Product FAQ Builder for our e-commerce business, and it has quickly become an indispensable part of our store. The app is extremely easy to set up and allows us to create clean, organized, and searchable FAQ sections for every product. This not only saves us a lot of time on customer support but also builds trust with our customers by giving them instant answers before they buy. One of the things we love most is the customization options—we can match the FAQ design to our brand perfectly. It also works flawlessly across devices, which is a must in today’s mobile-first world. Since implementing StoreFAQ, we’ve noticed: A decrease in repetitive support tickets An increase in customer satisfaction and confidence And overall, a smoother shopping experience for our visitors. Highly recommended for any serious e-commerce brand looking to improve customer experience and streamline operations.

EcoDrift

Apr 20, 2025  on Shopify

I was assisted by Stephanie, who offered outstanding customer service. I'm very impressed with the support I received!

Deck & Rail Supply

Mar 18, 2025  on Shopify

After creating a group and assigning the FAQ, it disappeared and couldn't be found again. The group never showed on the page, and there is no way to select the group on the design page. Im not sure if this doesn't work, or is just terribly unintuitive. either way it was a waste of time. Not sure who these 5-star reviews are.

Fayla Ott Books

Mar 15, 2025  on Shopify

Easy to use and you can customize it to suit your website theme and style. Also, the support is fantastic. They respond promptly and are very helpful.

MGC Derma EU

Mar 07, 2025  on Shopify

Fantastic and prompt support! Nicole quickly addressed the issue. Setting everything up was incredibly easy. Highly recommended!

myMareCo

Feb 24, 2025  on Shopify

Navi - just showed me how to upload and use the FAQ app! So helpful and will use right away. His knowledge is vast!! Thank you Navi! Janice

Layerd.Studio

Dec 31, 2024  on Shopify

Tracy Denney was a great help, understood my request and helped me achieve exactly what I needed, by adding a simple CSS code to the app I was able to get some rounded corners on the FAQ rectangle box to better match my site, super easy to do.

outlet-tapis.fr

Dec 17, 2024  on Shopify

It fulfills everything you need, and the support is instantly helpful and solves problems in no time. Thank you

AEDwijzer

Nov 17, 2024  on Shopify

Fantastic App and Outstanding Support! BetterFAQ is a game-changer for my Shopify store! The app is incredibly intuitive, making it easy to set up a professional FAQ section that enhances the customer experience. The customization options allowed me to match it perfectly with my store's branding. What truly sets BetterFAQ apart is the stellar customer service. The support team is quick to respond, knowledgeable, and goes above and beyond to ensure everything works seamlessly. I had a few questions during setup, and their team resolved them in no time with clear guidance and a friendly approach. Highly recommend BetterFAQ to anyone looking for a reliable, user-friendly FAQ solution with top-notch support!

TbT Arabic Dial Watches and Islamic Gifts

Feb 26, 2024  on Shopify

i just wished you guys responded to my messages. to be honest, its very very good. its just that i needed the faq section to appear on specific pages and i was hoping you guys could assist me. i eventually decided to not even add a faq page at all. which is a shame really because no other app actually has it perfect like you guys. as a new app, i highly recommend you guys to be responsive please. let me know if you are able to assist me and i will surely install again. please dont be deterred by this review to install this app. if they do help me out, i will change my review fairly.

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