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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Storeware

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (51)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

SOLINVICTUS

Jun 22, 2025  on Shopify

An Essential Tool for Every E-Commerce Store! We’ve been using StoreFAQ – Product FAQ Builder for our e-commerce business, and it has quickly become an indispensable part of our store. The app is extremely easy to set up and allows us to create clean, organized, and searchable FAQ sections for every product. This not only saves us a lot of time on customer support but also builds trust with our customers by giving them instant answers before they buy. One of the things we love most is the customization options—we can match the FAQ design to our brand perfectly. It also works flawlessly across devices, which is a must in today’s mobile-first world. Since implementing StoreFAQ, we’ve noticed: A decrease in repetitive support tickets An increase in customer satisfaction and confidence And overall, a smoother shopping experience for our visitors. Highly recommended for any serious e-commerce brand looking to improve customer experience and streamline operations.

YouCan

Jun 10, 2025  on Shopify

The StoreFAQ app has been the perfect addition to our store, with a sleek and simple set up. There were some small issues, but with the help of there fast support system, i got helped through. Big thanks to Loren for the problem fixed! :)

My Store

Jun 09, 2025  on Shopify

The StoreFAQ app has been an excellent enhancement to my Shopify website. It’s user-friendly, intuitive, and quick to set up, with customizable color options that seamlessly align with my brand’s style. The support team is responsive and genuinely helpful, ensuring everything runs without a hitch.

COCONAMA CHOCOLATE

Jun 04, 2025  on Shopify

They are so kind and I could solve the issue immediately. Everything was perfect, thank you very much!

Arcade Revival

Jun 04, 2025  on Shopify

Extremely simple and effective app that's visually appealing and customisable to your theme. Support is fantastic, Nicole helped me with a few font and colour issues in the chat and just over a few minutes everything was perfect! Highly recommend this one.

Velveta Studio

Jun 04, 2025  on Shopify

StoreFAQ is a great plugin! It's easy to use and helps my customers quickly find answers. The support team is fast and helpful big thanks to Loren! It has all the features I need and works perfectly with my store. Highly recommended

Maytrix

Jun 03, 2025  on Shopify

Florence helped me out with some custom work for my FAQ and was lovely to work with! Highly recommend.

Healing Lotus Shop

Jun 03, 2025  on Shopify

Nadvi was Amazing!!! He showed me how to use the FAQ app and took care of all my needs. Thank you so much Nadvi means a lot to me.

FAINTEST INK

May 31, 2025  on Shopify

Excellent app that works very well, with a beautiful interface. Support is also very responsive and helpful.

Epically Beautiful

May 28, 2025  on Shopify

Got stuck using the app when I first installed it which was rather frustrating and nearly gave up, but decided to reach out to the support team. Florence has been fab in helping me with the techy stuff I was stuck on and even got back to me as promised (a woman of her word!) days later once things were fixed on their end. She even created tutorial videos to help me out when I had to do the changes on my end. The FAQs will fit in with the needs for my site. I like how you can have different FAQs and it can be displayed on whatever page you want and you can tweak the colours to match your brand which is a bonus. Keeps things consistent. If you ever get stuck, just reach out to the team. They do respond quickly which is nice.

Ma boutique

May 27, 2025  on Shopify

Exceptional customer service and flawless FAQ setup ! I was genuinely impressed by the level of support I received. The team was incredibly responsive, kind, and truly went the extra mile to help me set up my FAQ section exactly the way I wanted. They answered all my questions quickly and clearly, and made the whole process so smooth and stress-free. It’s rare to find a support team that’s both this professional and genuinely friendly. If you’re looking for top-notch assistance and a team that actually listens and helps — look no further. Highly recommend!

HADIA SG

May 18, 2025  on Shopify

StoreFAQ has been an effective addition to our store — we love that it allows us to list FAQs not just on a dedicated page but also directly under individual product listings, which enhances the customer experience. The tech support has also been impressive. I had a meeting over the weekend to request a modification (making the FAQ box background transparent), and the team was responsive and accommodating. However, I was a little uncomfortable being asked to leave a review on the spot while sharing my screen with the tech support. While I appreciate the service, I would have preferred to give feedback on my own time.

Billboard Maniacs

May 12, 2025  on Shopify

Martha helped me troubleshoot the issue I was having. Support is fast and the app is great and easy to use!

The Trend Hub

May 02, 2025  on Shopify

The StoreFAQ is great, but its the people behind the scenes that have made my experience 100 times better. I was having issues with the videos that were sent to me due to some eye issues and Florance and Nicole helped me get my FAQs up on my website. They both were very patient with me and really came through for me. Thank you Florance and Nicole! You are both rock stars!!!

Bionoids

May 02, 2025  on Shopify

A neatly customizable FAQ widget. The best part is the customer support, special thanks to Florence for her prompt and effective response!

PLAYCODE3

Apr 28, 2025  on Shopify

The StoreFAQ app has been a fantastic addition to my Shopify website. It’s simple, intuitive, and easy to set up, with flexible color options that make it effortless to match my brand style. The support team is responsive and truly helpful — they make sure everything runs smoothly. If you’re looking for an FAQ solution that looks great and works perfectly, this is the one to choose!

Rovsun

Apr 25, 2025  on Shopify

StoreFAQ has been an excellent addition to my store! The plugin is user-friendly and efficiently organizes FAQs, making it easy for customers to find answers quickly. What impressed me the most was the fast customer support—they responded promptly and resolved my issues in no time. The plugin meets all my needs, from customization options to seamless integration. Highly recommended for anyone looking for a reliable FAQ solution!

Flowery

Apr 23, 2025  on Shopify

The app is super easy to use, and have all necessary components to set up my own customized FAQs. Also, the support from StoreFAQ is great and quickly resolve on my issue while using the application. Highly recommended!

Nature Hills Nursery

Apr 21, 2025  on Shopify

Amit was extremely helpful and got our FAQ section looking exactly how I wanted it -- even when I changed my mind 4 different times on the call. Big fan!

SOLINVICTUS

Apr 20, 2025  on Shopify

⭐⭐⭐⭐⭐ An Essential Tool for Every E-Commerce Store! We’ve been using StoreFAQ – Product FAQ Builder for our e-commerce business, and it has quickly become an indispensable part of our store. The app is extremely easy to set up and allows us to create clean, organized, and searchable FAQ sections for every product. This not only saves us a lot of time on customer support but also builds trust with our customers by giving them instant answers before they buy. One of the things we love most is the customization options—we can match the FAQ design to our brand perfectly. It also works flawlessly across devices, which is a must in today’s mobile-first world. Since implementing StoreFAQ, we’ve noticed: A decrease in repetitive support tickets An increase in customer satisfaction and confidence And overall, a smoother shopping experience for our visitors. Highly recommended for any serious e-commerce brand looking to improve customer experience and streamline operations.

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