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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Storeware

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (68)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

HunnyBoots Australia

Jul 12, 2025  on Shopify

What a great little find! This app fixes so many issues that we have with our FAQ, its free for now, but I'll be very happy to pay for it. Loren in particular has been very helpful and on the ball with immediate fixes and assistance with set up. FIVE STARS *****

LEDLightsWorld

Jul 11, 2025  on Shopify

StoreFAQ is exactly what we needed for our growing catalog. The app lets us organize General FAQ, Product Series FAQ, and Product-level FAQ cleanly — and display them exactly where we want across our store. We especially appreciate the ability to bind FAQ groups to specific pages or collections. It gives us full control over the customer experience. On top of that, their support team is amazing — fast, friendly, and very knowledgeable. They helped us quickly solve a display issue with clear step-by-step guidance. Highly recommended for any brand that wants professional, well-structured FAQ on their Shopify store!

Strong Nation Supps

Jul 09, 2025  on Shopify

I'm in love with this application feature and customized layout option, something more Interesting is this that the support i get as a first time user is absolutely stunning , the support team is Excellent they are also curious about the issue faced my the User/Customer, For me this application is a go-to Application for FAQs, I Recommended for other to also try their app it will Blow Your Mind .

RABO DE TORO

Jul 02, 2025  on Shopify

Lovely app and great live support. Special thanks to Loren who helped us set up the FAQ colors in no time!

Studio Froilein Juno

Jul 01, 2025  on Shopify

I had problems adding FAQ sections to specific pages and received very quick, competent and friendly help. I've only been using the app since today, but my impression so far is great.

Aerchitect

Jun 30, 2025  on Shopify

Used StoreFAQ to build out a section for our store. Worked great. Customer Service was very helpful along the way.

BeepWell

Jun 30, 2025  on Shopify

Excellent support experience! The team quickly Replied and Helped to resolve the issue we was facing with FAQ visibility on products. Responsive, knowledgeable, and very helpful.

Orbit Baby

Jun 30, 2025  on Shopify

Exactly What I Needed! This app is a game-changer for our product pages. We needed a way to add unique Features & FAQs per product on our store without creating separate templates or doing heavy coding — and this app delivered perfectly. The interface is clean, easy to use, and very intuitive. We love the accordion-style layout, and it integrates seamlessly with our theme. Highly recommended for any store looking to streamline their support and improve product page content!

Tarkenil Store

Jun 27, 2025  on Shopify

Very convenience and useful. most of all, when I have issue supporter Florence helped me very fast! and It didn't take me 5 minutes to solve all the problems I had. I recommend using it.

MaximalPower

Jun 25, 2025  on Shopify

Still testing the app with our store but so far, the Support Help from Loren was very helpful with resolving issues while building the FAQ page. Thank you! I will update my review once the page is fully launched.

Künstlerstreich UG

Jun 24, 2025  on Shopify

Great app and fantastic support! The app is easy to use and offers exactly what I needed for my art store in Germany. Florence took care of my issue with such patience and kindness – I’m really happy. Everything works perfectly now. Thank you so much!

Stripe TV

Jun 23, 2025  on Shopify

Amazing for a Free app! Very easy to customize and support is very friendly and responsive. The only issue/oversight is that if you want dark FAQ group buttons with white/light text, you can't. Since when a group is not selected, it forces the background to be transparent (so shows white if your website background is white), then the text is not visible. Could you please fix this by adding an "active" and "not active" background color/text option?

blasmusikshirt.at

Jun 22, 2025  on Shopify

Handling of the app is easy to understand and support-team is quick and friendly! Thank you Nicole :)

SOLINVICTUS

Jun 22, 2025  on Shopify

An Essential Tool for Every E-Commerce Store! We’ve been using StoreFAQ – Product FAQ Builder for our e-commerce business, and it has quickly become an indispensable part of our store. The app is extremely easy to set up and allows us to create clean, organized, and searchable FAQ sections for every product. This not only saves us a lot of time on customer support but also builds trust with our customers by giving them instant answers before they buy. One of the things we love most is the customization options—we can match the FAQ design to our brand perfectly. It also works flawlessly across devices, which is a must in today’s mobile-first world. Since implementing StoreFAQ, we’ve noticed: A decrease in repetitive support tickets An increase in customer satisfaction and confidence And overall, a smoother shopping experience for our visitors. Highly recommended for any serious e-commerce brand looking to improve customer experience and streamline operations.

YouCan

Jun 10, 2025  on Shopify

The StoreFAQ app has been the perfect addition to our store, with a sleek and simple set up. There were some small issues, but with the help of there fast support system, i got helped through. Big thanks to Loren for the problem fixed! :)

My Store

Jun 09, 2025  on Shopify

The StoreFAQ app has been an excellent enhancement to my Shopify website. It’s user-friendly, intuitive, and quick to set up, with customizable color options that seamlessly align with my brand’s style. The support team is responsive and genuinely helpful, ensuring everything runs without a hitch.

COCONAMA CHOCOLATE

Jun 04, 2025  on Shopify

They are so kind and I could solve the issue immediately. Everything was perfect, thank you very much!

Arcade Revival

Jun 04, 2025  on Shopify

Extremely simple and effective app that's visually appealing and customisable to your theme. Support is fantastic, Nicole helped me with a few font and colour issues in the chat and just over a few minutes everything was perfect! Highly recommend this one.

Velveta Studio

Jun 04, 2025  on Shopify

StoreFAQ is a great plugin! It's easy to use and helps my customers quickly find answers. The support team is fast and helpful big thanks to Loren! It has all the features I need and works perfectly with my store. Highly recommended

Maytrix

Jun 03, 2025  on Shopify

Florence helped me out with some custom work for my FAQ and was lovely to work with! Highly recommend.

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