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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Shopify

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (106)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

Gripii

Sep 17, 2025  on Shopify

Thank you so much, Loren Ashley, for your support! The team was really helpful, and you even provided a video demo to solve the problem—great service.

4KAAD

Sep 16, 2025  on Shopify

great support by Loren; really get our store working with the app. !

General Jim's Toys & Bricks

Sep 11, 2025  on Shopify

Great Job. Thanks for the support.

Choppe ton maillot

Sep 09, 2025  on Shopify

I had a problem to solve because I couldn't find the solution, and the team immediately found the problem for me. They are very responsive, and the application seems optimised to me. I recommend it.

Vegas Custom Creations

Sep 04, 2025  on Shopify

App is easy to setup and customize to match the feel of your site. Tried a couple other FAQ apps before this one and this one beat them hands down!

Lady Maven - Maison du Maven

Sep 04, 2025  on Shopify

Fairly easy to use. There are a couple of features I'd like to see added; mainly around configurability, but nothing major. Customer service has been fantastic. They were very prompt and responsive with support and accommodating with my questions. They took time to answer my questions and even work with their dev team to quickly address an issue I had. They were fast and great with communication and support and very easy and friendly to work with.

mem39

Sep 01, 2025  on Shopify

Your app is fantastic!

AudiBlaze

Aug 29, 2025  on Shopify

Really good app, very helpful support chat

SitnStand

Aug 27, 2025  on Shopify

awesome customer service. i needed changes that I could not do on my own they took a lot of time to make the app look perfect for me on my website. Highly recommend!

AOBH

Aug 26, 2025  on Shopify

FULLY SUPPORTED THROUGH THE WHOLE PROCESS. SIMPLE AND FAST

Vida Pura

Aug 25, 2025  on Shopify

Loren was an amazing help customising my FAQ block on my home page. Very responsive and went out of her way to assist me!

Puff Dady VAPE SHOP

Aug 23, 2025  on Shopify

easy to add faq section in the store, very important and helpful for seo

Niki Olsen Coaching

Aug 19, 2025  on Shopify

Nicole gave me quick help that was super easy to implement. Thanks so much!

Kuvings

Aug 08, 2025  on Shopify

good app!

Luv2eat.in

Aug 07, 2025  on Shopify

Exceptional Support & Fast Code Assistance! I had a specific customization request and the support team responded promptly with clear and effective code guidance. Their customer service was outstanding - friendly, knowledgeable, and incredibly fast. Highly recommended for anyone looking for reliable functionality backed by top-tier support!

Blagowood

Aug 05, 2025  on Shopify

I really like this app for its functionality. It's great that it includes structured data (schema markup) for SEO, and it's very flexible for customization on any page. I needed some help adapting the FAQ block to match my website's unique style. The support team responded incredibly quickly and helped me with custom CSS to make it look perfect on both desktop and mobile. I'm very grateful for their professional and effective help. Thank you!

My Store

Aug 04, 2025  on Shopify

Really good service and very helpful staff. Provided me with dropdown boxes for an FAQ's page that works really well. Staff provided custom CSS where necessary

Forre-Som

Aug 03, 2025  on Shopify

Sadman, thank you again for your support. I am happy with the service.

Oddly Epic

Aug 01, 2025  on Shopify

Very helpful customer support. Speedy and polite. Definitely recommend.

Pooch Patriot Co.

Jul 31, 2025  on Shopify

I was able to immediately get support help and they helped craft custom CSS I needed right then and there. Fantastic!

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