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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Shopify

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (124)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

Unruly Style

Dec 01, 2025  on Shopify

I cannot be happier. I just installed this app and so far, it is exactly what I was looking for. The app is very user friendly and the support is top-notch.

Pepa de Mango

Nov 25, 2025  on Shopify

Amazing app, you can now have personalized FAQs for each product or specific pages. Another gem from Storeware.

Papermind Stationery

Nov 24, 2025  on Shopify

Kathryn was very friendly and helpful. My issue is solved quickly.

Here I Am

Nov 14, 2025  on Shopify

Customer service was incredible as I was setting things up. I love the product. It looks great on my pages and was easy to work with. I especially love the FAQ schema.

Geniusgreensbar

Nov 06, 2025  on Shopify

Super quick and very helpful! Great tool and great support!

Heights Jewelers

Oct 30, 2025  on Shopify

Jen is truly exceptional. Yesterday, she guided me through an incredibly complex process with patience, precision, and clarity that transformed confusion into confidence. She didn’t just explain what to do, she made sure I understood why each step mattered, empowering me to feel capable and informed. Today, she somehow managed to raise the bar even higher—demonstrating sharper insight, flawless execution, and an inspiring level of professionalism. Jen has that rare combination of technical mastery and genuine empathy that makes working with her an absolute pleasure. Her communication is clear, her attitude is consistently positive, and her follow-through is impeccable. She anticipates needs, solves problems before they arise, and makes everyone around her better. Jen doesn’t just meet expectations; she redefines them. Every interaction with her leaves a lasting impression of competence, care, and excellence. Simply put, Jen is outstanding in every possible way.

Enchanted Eats

Oct 30, 2025  on Shopify

Love it!

Crest

Oct 28, 2025  on Shopify

Tracy from Storeware has been very helpful. There were changes I needed to make and she has guided me step by step with very clear guidance. The StoreFAQ builder works very well and with the help of Tracy it has been a smooth and easy process. Thank you so much Tracy!

PK Automaten GmbH

Oct 24, 2025  on Shopify

Santos solved a problem for me in just a few minutes that I had been trying to solve myself for hours. Now the FAQs are neatly integrated into our website and we can refer our customers to them. Great!

Moore Notary Service

Oct 22, 2025  on Shopify

This app perfectly displays my FAQ's in a clean and simple format that is easy to read and navigate. No extra unnecessary gimmicks, just a simple and easy to use FAQ app.

HealthyWealthyKids

Oct 21, 2025  on Shopify

The support team is very helpful and nice. They were able to assist me on the design FAQ adjustments esp. Martha. I love the design features and it's easy to use

Gripii

Sep 17, 2025  on Shopify

Thank you so much, Loren Ashley, for your support! The team was really helpful, and you even provided a video demo to solve the problem—great service.

4KAAD

Sep 16, 2025  on Shopify

great support by Loren; really get our store working with the app. !

General Jim's Toys & Bricks

Sep 11, 2025  on Shopify

Great Job. Thanks for the support.

Choppe ton maillot

Sep 09, 2025  on Shopify

I had a problem to solve because I couldn't find the solution, and the team immediately found the problem for me. They are very responsive, and the application seems optimised to me. I recommend it.

Vegas Custom Creations

Sep 04, 2025  on Shopify

App is easy to setup and customize to match the feel of your site. Tried a couple other FAQ apps before this one and this one beat them hands down!

Lady Maven - Maison du Maven

Sep 04, 2025  on Shopify

Fairly easy to use. There are a couple of features I'd like to see added; mainly around configurability, but nothing major. Customer service has been fantastic. They were very prompt and responsive with support and accommodating with my questions. They took time to answer my questions and even work with their dev team to quickly address an issue I had. They were fast and great with communication and support and very easy and friendly to work with.

mem39

Sep 01, 2025  on Shopify

Your app is fantastic!

AudiBlaze

Aug 29, 2025  on Shopify

Really good app, very helpful support chat

SitnStand

Aug 27, 2025  on Shopify

awesome customer service. i needed changes that I could not do on my own they took a lot of time to make the app look perfect for me on my website. Highly recommend!

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