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Customer reviews: Spur: WhatsApp API & Instagram

Develop by Spur

Reviews (83)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed positive feedback regarding the "Spur: WhatsApp API & Instagram" app. Many users find the platform to be innovative, user-friendly, and highly effective in streamlining their business communications and operations. The app's capability to automate processes and increase customer engagement has been a major boon for various businesses, especially e-commerce platforms. Most reviews commend the customer support team's helpfulness and responsiveness, contributing to a largely satisfactory experience for users.

Key Strengths

  • Efficient automation features that enhance business operations and customer engagement
  • Intuitive and user-friendly interface, making it accessible even for beginners
  • Reliable and seamless integration with platforms like Shopify, Instagram, and WhatsApp
  • Excellent customer service and support, often personalized and responsive
  • Strong performance in streamlining workflows and improving response times
  • Positive impact on revenue and business growth through effective communication tools

Common Concerns

  • Occasional instability and unreliability in app performance, with flows encountering errors
  • Delayed responses and unfulfilled timelines from customer support in some instances
  • Some users experienced difficulty with the initial setup and adjustment period

Final Thoughts

The "Spur: WhatsApp API & Instagram" app is generally well-received among businesses for its robust automation capabilities and user-centric features, which help streamline processes and boost customer interactions. Despite some concerns regarding app stability and customer support responsiveness, the overall effectiveness and efficiency offered by Spur make it a valuable tool for businesses aiming to enhance their communication strategies and operational efficiency.

Smart Pet

Mar 16, 2025  on Shopify

Review for Spur WhatsApp Team We’ve had a great experience working with the Spur WhatsApp team for setting up all our integrations. Their app is user-friendly, making the entire process smooth and hassle-free. What truly stands out is their quick response time—they’re always available to assist with any queries and ensure everything runs seamlessly. Highly recommend their service for anyone looking for a reliable WhatsApp integration solution!

Sandiva

Feb 05, 2025  on Shopify

The SPUR team's quick responses and proactive assistance were very helpful. They efficiently addressed our questions, providing clear and concise answers.

POSE

Dec 03, 2024  on Shopify

Loving the Spur app! It has made the automation process so much smoother. Great customer service. Highly recommend!!

Smart Deals World

Dec 02, 2024  on Shopify

Spur's WhatsApp API has revolutionized the way we interact with our customers. The platform's intuitive Workflows feature is a standout, allowing us to automate complex processes seamlessly. This has significantly streamlined our operations, reducing manual effort and increasing efficiency. The API's reliability and robust performance have been instrumental in boosting our business. We've experienced a surge in customer engagement and conversions since implementing Spur. The ability to send personalized messages and timely notifications has strengthened our brand reputation and fostered stronger customer relationships. We highly recommend Spur WhatsApp API to businesses of all sizes. It's a powerful tool that can help you achieve your business goals.

LetsDressUp

Nov 29, 2024  on Shopify

The app doesn't work as promised - the flows keep giving errors every second day. Its extremely unreliable and unstable. The worst part is when you reach out to their support - they don't respond for multiple days and the issues remain open forever. When they respond, they give you a timeline which is never adhered. Extremely unprofessional attitude by the team and a very poor product - not recommended at all.

banjaratrail

Nov 28, 2024  on Shopify

Spur has been a game-changer for me! The quick support is outstanding—anytime I’ve had a question, their team has been super responsive and helpful. The user interface is sleek and intuitive, making it easy to navigate even for beginners. The dashboard deserves a special mention; it’s so well-designed that managing everything feels like a breeze. Overall, Spur delivers on all fronts—efficiency, simplicity, and reliability. Highly recommend it to anyone looking for a hassle-free solution!

Style N Flaunt

Nov 25, 2024  on Shopify

After trying so many api providers, finally, I got the right one, Spur. They have a very simple dashboard and excellent customer support for any issues. I am really very impressed with their services. Special thanks to Mr. Royal for prompt reply and support. Highly recommend for all startups and e commerce business. Keep it up.

NICKRON INDIA

Nov 24, 2024  on Shopify

We've been using Spur for our WhatsApp and Social Media automation, and it has truly streamlined our customer communication. The app is user-friendly, reliable, and has significantly improved our response times and customer engagement. The automation features save us time, allowing us to focus on growing our business. The support team is also responsive and helpful whenever we need assistance. Highly recommend Spur to any business looking to enhance their customer interactions!

Libas

Sep 01, 2024  on Shopify

Spur is a really innovative platform—easy to use and with very useful features for D2C brands, such as simulcasting on the website and their Auto DM feature, which is very beneficial for a D2C brand. Additionally, Spur is very supportive. Royal, the founder, is always available to resolve issues or cross-check the setup. It's been a great experience, and we actually made a good number of sales during our live sessions.

P&S Company

Aug 30, 2024  on Shopify

SPUR is more transparent to show when the message is delivered or not delivered. Their smart try options helps you periodically retry the failed messages on Abadoned Cart. Team is approchable for any query. Spur as a tooll is easy to go to places for templates or flow configuration. It will take few days to understand. Once things are set, there is no turning back. Revenue is up by atleast 15% on Gross Sales after SPUR is on board as whatsapp automation partner. Tool is very neat to access.

Nehamta

Jul 07, 2024  on Shopify

Best Services from the support, Automation are really good to send customer for order updates, whatsapp broadcast are easy to send customer

Entwine

May 03, 2024  on Shopify

The onboarding and the support experience has been great. The app is easy to use and has multiple features that makes your interaction with the customers more easy!

Zoof Pets

Apr 23, 2024  on Shopify

Spur is a great platform to help us with Whatsapp and Meta conversations. The team is very forthcoming in working with a brand to make sure everything is up and running. Savya and the team are always prompt and have helped us setup flows going through many iterations to make sure we get everything right. Pricing model is also very simple compared to other apps. We always know how much we are spending and there are no surprises or complicated calculations to be done! We are still figuring out how to use many different options, but so far it has been a great experience!

Furniselan

Apr 09, 2024  on Shopify

SpurNow is a game-changer for e-commerce businesses looking to leverage WhatsApp effectively. With its user-friendly interface, seamless e-commerce integration, and powerful automation capabilities, SpurNow empowers businesses to enhance customer engagement, streamline operations, and drive sales through personalized interactions on WhatsApp. Very recommended

csessentials.in

Mar 28, 2024  on Shopify

I have been using Spur for my marketing needs, and I must say it has been an absolute game-changer for me. The platform is incredibly user-friendly, making it a breeze to navigate and execute my marketing strategies. What sets Spur apart is the exceptional customer service provided by my dedicated account manager, Savya. He's not just a name; he's a reliable partner who is always available to assist me, even going the extra mile to handle all the technical aspects seamlessly from the backend. Thanks to Savya's expertise, I've experienced smooth sailing with this app, allowing me to focus on my marketing goals without any hassles. Kudos to the Spur team for delivering a top-notch product and outstanding customer support.

VioletVibes

Mar 02, 2024  on Shopify

Spur is an amazing platform for automation of whatsapp and instagram. It helped me save a lot of valuable time to focus on more core areas. I do not have to worry about responding to customers since it's all automated. And surely it's a lot more than this. It's very easy to install and operate. Now we can handle everything at one place with this portal. Thanks Spur and Sayva for helping me out on all my queries and requirements.

TANHAI

Feb 02, 2024  on Shopify

Spur has completely transformed the way I manage my Shopify store! This automation powerhouse is a game-changer for any e-commerce business. Setting up automation rules is a breeze, and the integration with Shopify is seamless. With Spur, order processing becomes a hands-free operation, ensuring accuracy and timely deliveries. The inventory management feature is a lifesaver, preventing overselling and stockouts effortlessly. The smart email campaigns and notifications keep my customers engaged, driving repeat sales and building loyalty. User-friendly, efficient, and a real time-saver – Spur is a must-have for any serious Shopify store owner. Highly recommended!

tapee.in

Jan 29, 2024  on Shopify

We are very happy With Spur Using For All of Features and specially Fast and on time Customer service which need every business.

सादा / SAADAA

Jan 27, 2024  on Shopify

Great automation tool to enhance interaction with customers. It is very easy to create flows that can upsell, improve customer experience. The cannonical team delivers quick and efficient support.

Wiz Value

Jan 23, 2024  on Shopify

I have been using Spur for my marketing needs, and I must say it has been an absolute game-changer for me. The platform is incredibly user-friendly, making it a breeze to navigate and execute my marketing strategies. What sets Spur apart is the exceptional customer service provided by my dedicated account manager, Savya. He's not just a name; he's a reliable partner who is always available to assist me, even going the extra mile to handle all the technical aspects seamlessly from the backend. Thanks to Savya's expertise, I've experienced smooth sailing with this app, allowing me to focus on my marketing goals without any hassles. Kudos to the Spur team for delivering a top-notch product and outstanding customer support

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