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Customer reviews: Spur: AI Support & Marketing

Develop by Shopify

Reviews (82)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed positive feedback regarding the "Spur: WhatsApp API & Instagram" app. Many users find the platform to be innovative, user-friendly, and highly effective in streamlining their business communications and operations. The app's capability to automate processes and increase customer engagement has been a major boon for various businesses, especially e-commerce platforms. Most reviews commend the customer support team's helpfulness and responsiveness, contributing to a largely satisfactory experience for users.

Key Strengths

  • Efficient automation features that enhance business operations and customer engagement
  • Intuitive and user-friendly interface, making it accessible even for beginners
  • Reliable and seamless integration with platforms like Shopify, Instagram, and WhatsApp
  • Excellent customer service and support, often personalized and responsive
  • Strong performance in streamlining workflows and improving response times
  • Positive impact on revenue and business growth through effective communication tools

Common Concerns

  • Occasional instability and unreliability in app performance, with flows encountering errors
  • Delayed responses and unfulfilled timelines from customer support in some instances
  • Some users experienced difficulty with the initial setup and adjustment period

Final Thoughts

The "Spur: WhatsApp API & Instagram" app is generally well-received among businesses for its robust automation capabilities and user-centric features, which help streamline processes and boost customer interactions. Despite some concerns regarding app stability and customer support responsiveness, the overall effectiveness and efficiency offered by Spur make it a valuable tool for businesses aiming to enhance their communication strategies and operational efficiency.

Hello June

Dec 04, 2025  on Shopify

WaterScience

Nov 13, 2025  on Shopify

Great tool for All automations on IG & FB Ads and Posts. Amazing AI tool. Their whatsapp automations and flows are also really cool. The best part of SPUR is their customer support, They are so patient and help you step by step with images and video explaination. Overall an amazon tool which is both connected and partnered with Shopify and Meta.

Woofy Lab - PL

Nov 04, 2025  on Shopify

I really like this app ! They have all the features i need and the best part the customer service is awesome Always super helpful anytime i need it 100% Recommend

Woofy Lab

Oct 21, 2025  on Shopify

Great experience with Spur, I highly recommend it, the app is super convenient. (I use it for three of my shops). And the customer service is super professional and responsive.

Pure Wiff

Oct 13, 2025  on Shopify

Choker Tales

Sep 03, 2025  on Shopify

Our experience have been really great. The whole team is responsive to the queries and helps. We previously were using another WhatsApp automation tool which were really difficult and buggy. Spur has everything a brand needs. Highly recommended.

InkUp

Aug 06, 2025  on Shopify

Definitely one of the most useful tools we have come across as a brand, both the chat automations and customer support provided by them are great.

Mafott Fabrics

Apr 16, 2025  on Shopify

I had tried several API solutions before Spur. Their support team is by far the best. Responsive, knowledgeable enough to understand the problem statement and very detailed. I have been so impressed and happy to have finally found the perfect provider

yagastore

Apr 16, 2025  on Shopify

Spur has been a game-changer for my Shopify store’s WhatsApp automation. I faced a few challenges with the automation flows in the beginning, but their support team has been phenomenal — every ticket I raised was resolved quickly and with genuine attention. The app is powerful, easy to use, and backed by a team that truly cares. Highly recommended for anyone looking to boost conversions and reduce COD RTOs with WhatsApp!

Ayutri

Apr 07, 2025  on Shopify

nice one

Smart Pet

Mar 16, 2025  on Shopify

Review for Spur WhatsApp Team We’ve had a great experience working with the Spur WhatsApp team for setting up all our integrations. Their app is user-friendly, making the entire process smooth and hassle-free. What truly stands out is their quick response time—they’re always available to assist with any queries and ensure everything runs seamlessly. Highly recommend their service for anyone looking for a reliable WhatsApp integration solution!

Aparnaa Sarees

Feb 19, 2025  on Shopify

Good product!

Sandiva

Feb 05, 2025  on Shopify

The SPUR team's quick responses and proactive assistance were very helpful. They efficiently addressed our questions, providing clear and concise answers.

POSE

Dec 03, 2024  on Shopify

Loving the Spur app! It has made the automation process so much smoother. Great customer service. Highly recommend!!

Smart Deals World

Dec 02, 2024  on Shopify

Spur's WhatsApp API has revolutionized the way we interact with our customers. The platform's intuitive Workflows feature is a standout, allowing us to automate complex processes seamlessly. This has significantly streamlined our operations, reducing manual effort and increasing efficiency. The API's reliability and robust performance have been instrumental in boosting our business. We've experienced a surge in customer engagement and conversions since implementing Spur. The ability to send personalized messages and timely notifications has strengthened our brand reputation and fostered stronger customer relationships. We highly recommend Spur WhatsApp API to businesses of all sizes. It's a powerful tool that can help you achieve your business goals.

banjaratrail

Nov 28, 2024  on Shopify

Spur has been a game-changer for me! The quick support is outstanding—anytime I’ve had a question, their team has been super responsive and helpful. The user interface is sleek and intuitive, making it easy to navigate even for beginners. The dashboard deserves a special mention; it’s so well-designed that managing everything feels like a breeze. Overall, Spur delivers on all fronts—efficiency, simplicity, and reliability. Highly recommend it to anyone looking for a hassle-free solution!

Style N Flaunt

Nov 25, 2024  on Shopify

After trying so many api providers, finally, I got the right one, Spur. They have a very simple dashboard and excellent customer support for any issues. I am really very impressed with their services. Special thanks to Mr. Royal for prompt reply and support. Highly recommend for all startups and e commerce business. Keep it up.

NICKRON INDIA

Nov 24, 2024  on Shopify

We've been using Spur for our WhatsApp and Social Media automation, and it has truly streamlined our customer communication. The app is user-friendly, reliable, and has significantly improved our response times and customer engagement. The automation features save us time, allowing us to focus on growing our business. The support team is also responsive and helpful whenever we need assistance. Highly recommend Spur to any business looking to enhance their customer interactions!

misree

Oct 23, 2024  on Shopify

really helpful app, good chat support easy to use

GIFTILIYA

Sep 02, 2024  on Shopify

the best whatsapp automation software have used interakt and aisensy both but spurr is the best

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