Reviews: Spur: WhatsApp API & Instagram

Customer reviews: Spur: WhatsApp API & Instagram

Reviews (77)

Overall rating

4.9

5

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What Merchants Think

Overall, merchants have expressed positive feedback regarding the "Spur: WhatsApp API & Instagram" app. Many users find the platform to be innovative, user-friendly, and highly effective in streamlining their business communications and operations. The app's capability to automate processes and increase customer engagement has been a major boon for various businesses, especially e-commerce platforms. Most reviews commend the customer support team's helpfulness and responsiveness, contributing to a largely satisfactory experience for users.

Key Strengths

Efficient automation features that enhance business operations and customer engagement
Intuitive and user-friendly interface, making it accessible even for beginners
Reliable and seamless integration with platforms like Shopify, Instagram, and WhatsApp
Excellent customer service and support, often personalized and responsive
Strong performance in streamlining workflows and improving response times
Positive impact on revenue and business growth through effective communication tools

Common Concerns

Occasional instability and unreliability in app performance, with flows encountering errors
Delayed responses and unfulfilled timelines from customer support in some instances
Some users experienced difficulty with the initial setup and adjustment period

Final Thoughts

The "Spur: WhatsApp API & Instagram" app is generally well-received among businesses for its robust automation capabilities and user-centric features, which help streamline processes and boost customer interactions. Despite some concerns regarding app stability and customer support responsiveness, the overall effectiveness and efficiency offered by Spur make it a valuable tool for businesses aiming to enhance their communication strategies and operational efficiency.

Astroida

May 24, 2025 on Shopify

I am writing this review to warn potential customers about the critical security risks and extremely poor customer service provided by Spur BSP. After subscribing to their service, I experienced a catastrophic breach of my business account's security: Key Issues: - Unauthorized access to my business account - Over 100 unauthorized ad accounts created under their platform - Significant potential risk to my entire business operations - Completely unresponsive and dismissive customer support When I attempted to contact their support team about this urgent security matter, their response was shockingly inadequate. Their AI-driven support system demonstrated: - Extreme reluctance to address my concerns - Repeated irrelevant questioning - No sense of urgency about the security breach As a result of these unacceptable practices, I was forced to immediately cancel my subscription to protect my business. Recommendation: Potential customers should exercise extreme caution and thoroughly investigate this platform before considering their services. The security and support failures represent a significant risk to any business.

LetsDressUp

Nov 29, 2024 on Shopify

The app doesn't work as promised - the flows keep giving errors every second day. Its extremely unreliable and unstable. The worst part is when you reach out to their support - they don't respond for multiple days and the issues remain open forever. When they respond, they give you a timeline which is never adhered. Extremely unprofessional attitude by the team and a very poor product - not recommended at all.