Reviews: Sky Pilot ‑ Digital Downloads

Customer reviews: Sky Pilot ‑ Digital Downloads

Reviews (346)

Overall rating

4.8

5

189
4

7
3

1
2

2
1

6

What Merchants Think

Merchants generally hold "Sky Pilot ‑ Digital Downloads" in high regard, praising its ease of use, comprehensive functionalities, and exceptional customer service. The app is viewed as a significant enhancement over default options, particularly for those managing digital products within Shopify. Users have expressed satisfaction with both its interface and the additional features it offers, making it an invaluable tool for online digital marketplaces.

Key Strengths

Exceptional customer support, often highlighted by specific representatives like Nitesh, Danin, and Nejla.
Intuitive and user-friendly interface, ideal for both novices and experienced users.
Flexible digital product management with features like quick file updates and free download generation.
Seamless integration with Shopify, enhancing digital product delivery.
Generous offerings in the free plan, including unlimited customers and downloads.

Common Concerns

Limited email customization options for multilingual users.
Some initial hesitation regarding cost before experiencing full app potential with enhanced storage space.
Occasional issues with file layout causing download challenges for customers, though typically resolved quickly by customer support.

Final Thoughts

"Sky Pilot ‑ Digital Downloads" is highly recommended for businesses seeking an efficient, reliable, and user-friendly solution for managing digital products on Shopify. Its standout customer support and well-designed features make it an indispensable tool in many merchants' digital arsenal, earning widespread appreciation and trust within the community.

Fortress Family

Jun 28, 2025 on Shopify

Very user friendly and intuitive to use and navigate

Go Hoe or Go Home

Jun 25, 2025 on Shopify

Easy to work with and set up and an excellent customer support team!

CRWN Studios

Jun 25, 2025 on Shopify

Very good product and reasonable pricing! Only issue is a slight visual bug: When we have to send users a direct download link, it brings them to a page where the download link for the file is white text on a white rectangle background, and the hit-target for the link to download is only the lowest line of text, not the entire white box. So the users frequently get back in touch saying "where exactly do I download it?" But if the team can address that bug, I'd give it 5 stars. EDIT: The customer service team at Sky Pilot was very polite and responsive, and fixed this css bug. Thank you Sky Pilot!

Open Journey

Jun 10, 2025 on Shopify

Helpful customer service!

Simply Bitcoin

Jun 03, 2025 on Shopify

The customer support does a great job of getting you ready to go

WTF Puzzles

May 28, 2025 on Shopify

The customer support chat was TOP NOTCH!!!

Cleaveland Aircraft Tool

May 28, 2025 on Shopify

We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored. We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and push email notifications to previous purchasers.

Food Media Pro

May 26, 2025 on Shopify

BetterListen!

May 23, 2025 on Shopify

I have been using this app for a number of years now. Support it top notch. Stable and solid app. Definitely recommend!

Cool Moon Designs

May 07, 2025 on Shopify

Installed it today on an existing website. No problems.

GaryLRobinson.com

May 01, 2025 on Shopify

Cherose was amazing. She was patient and worked with me every step of the way. As long as I get customer service like this I will continue to use Sky Pilot.

RealEstateHours.com

Apr 28, 2025 on Shopify

Awesome app, Awesome support!

ShallowSky Store

Apr 24, 2025 on Shopify

Cherose was an absolute pleasure to work with. She helped me navigate Sky pilot quickly and efficiently and properly positioned asking her team for support for things she was unsure of, which I really appreciate not being given a guess answer. Sky Pilot would do well to make sure they keep her on the team!

Dynasty Ecom

Apr 22, 2025 on Shopify

The best app :) Easy to use and solid support

Heccklin

Apr 19, 2025 on Shopify

Cutsunsvg

Apr 19, 2025 on Shopify

Great app, I've been using it for a couple of years now and great support! Highly recommend!

3DFlightlab

Apr 09, 2025 on Shopify

Excellent and fast customer service!

EBI Training and Development

Apr 08, 2025 on Shopify

Adis was quick to respond to my concerns and helped me figure out my problem. Very responsive and helpful!

Josh Beames Photography

Apr 04, 2025 on Shopify

Amazing customer support! Fast and easy to deal with!

Rovaleon

Apr 03, 2025 on Shopify

Working well till now + i had the needed support when i asked for it!