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Customer reviews: Your E‑Comm Sidekick

Develop by Sirge Inc.

Reviews (45)

Overall rating
4.5

What Merchants Think

Overall, merchants have mixed feelings about "Your E‑Comm Sidekick." While many users praise its analytics and ease of use, some complain about technical glitches, unexpected charges, and issues with customer support. Notably, Nolan is often commended for his exceptional guidance and support.

Key Strengths

  • Comprehensive and detailed insights on advertising performance.
  • Easy setup process and seamless integration with advertising platforms, especially Facebook.
  • Effective customer service, particularly assistance from Nolan.
  • Accurate data tracking and audience targeting capabilities.
  • Helpful AI features for optimizing sales campaigns.

Common Concerns

  • Issues with unexpected usage fees after app uninstallation.
  • Problems with data loading from Shopify stores.
  • Grammatical errors on the app's landing page affecting credibility.
  • Poor customer support resolution for some users.
  • Concerns about the app automatically managing ads without explicit permission.

Final Thoughts

While "Your E‑Comm Sidekick" boasts strong features and useful insights for ad campaigns, users' experiences vary considerably. The app is greatly appreciated for its effectiveness and ease, but it faces criticism for its potential technical and support-related shortcomings. Merchants considering this app should weigh its strengths against its reported issues.

Live Lures

Feb 02, 2024  on Shopify

The Sirge Team, specifically Nolan, have been a huge help in getting us set up and understanding the best way to utilize the power of Sirge! We're looking forward to trying new ad campaigns now that we're starting to get the hang of the best way to use Sirge.

Beer Die Guys

Feb 02, 2024  on Shopify

I strongly suggest using Sirge for attribution, given the outstanding customer service provided by Nolan. His assistance was truly remarkable, guiding me through the setup of UTM tracking for my ads and giving me a full walkthrough of the app. Since the iOS changes this is a must have!

icarepl.com

Jan 31, 2024  on Shopify

Nolan was awesome, he guided me through the setup. I really like the link tracking feature in this app, and I am quite happy that the app is not complicated at all—super simple and easy to understand. I'm loving it so far!

Silenza Gioielli

Jan 24, 2024  on Shopify

Fast and accurate support!! they hop in a call instantly and fix all your issue, tracking now are real and accurate and I can live in a peace of mind with sirge!! Definitely I'll recommend to every one ⭐️⭐️⭐️⭐️⭐️

Eat.Read.Love.

Jan 15, 2024  on Shopify

Nolan was amazing in helping us get set up. Now finally we can see the correct data from all of our ads after setting up UTM tracking!

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