Your E‑Comm Sidekick logo

Customer reviews: Your E‑Comm Sidekick

Develop by Sirge Inc.

Reviews (45)

Overall rating
4.5

What Merchants Think

Overall, merchants have mixed feelings about "Your E‑Comm Sidekick." While many users praise its analytics and ease of use, some complain about technical glitches, unexpected charges, and issues with customer support. Notably, Nolan is often commended for his exceptional guidance and support.

Key Strengths

  • Comprehensive and detailed insights on advertising performance.
  • Easy setup process and seamless integration with advertising platforms, especially Facebook.
  • Effective customer service, particularly assistance from Nolan.
  • Accurate data tracking and audience targeting capabilities.
  • Helpful AI features for optimizing sales campaigns.

Common Concerns

  • Issues with unexpected usage fees after app uninstallation.
  • Problems with data loading from Shopify stores.
  • Grammatical errors on the app's landing page affecting credibility.
  • Poor customer support resolution for some users.
  • Concerns about the app automatically managing ads without explicit permission.

Final Thoughts

While "Your E‑Comm Sidekick" boasts strong features and useful insights for ad campaigns, users' experiences vary considerably. The app is greatly appreciated for its effectiveness and ease, but it faces criticism for its potential technical and support-related shortcomings. Merchants considering this app should weigh its strengths against its reported issues.

CodingPhase

Feb 08, 2025  on Shopify

The worst app I've used in the shopify Ecosystem. Even after uninstalling the app months ago I've been getting charged $50 every month a "Usage fee" mind you the app never worked from day one never saw any data anything and I just uninstalled it but for some reason still charging me all these months over 4 months getting charged monthly. I contacted support still haven't heard anything from them. Again the app didn't work from day one so I uninstalled it where is this extra charge coming from? and I can't cancel on their site because the app also don't have a settings or account section.

Whenitwasagame baseballglovewallets.com

Jan 02, 2025  on Shopify

Spelling and grammar mistakes on the landing page. This is huge because this app claims to audit your page for issues and fix them, yet it itself has issues that were not fixed. Also it could not load data from myshopify store for some reason. And after reading the negative 1 star review about automatically running and deleting ads without permissions, I didn't want to connect anything further. Seems like 40 people really love this app, but the mistakes and data issues make this at most a 3 star for me.

KZAHJOE

Dec 24, 2024  on Shopify

Talking with Nolan was very helpful! He is very knowledgeable and kind and has a deep understanding of how to make improvements to my Shopify store.

Aroha

Oct 17, 2024  on Shopify

Nolan Donnelly was very helpful and professional. He gave me different things to do for my store. Sirge is the best app to track your ads

Exponent Edge

Oct 02, 2024  on Shopify

The tracking information and data I needed to make informative ad decisions are now a breeze with the Sirge App. I get up-to-date data reflecting customers of my store as well as conversion rates to make better use of my ad spend and target more qualified buyers.

Donkey Tees

Sep 11, 2024  on Shopify

Love this so far. Really easy and quick set up and are already getting results on ads to turn on or turn off. Nolan was great at helping setting us up. This is not an app where the developers don't care, 5 stars!

Niche Street

Aug 25, 2024  on Shopify

Great platform to get insights on daily metrics. Love the free audit they did and would recommend to any e-com business looking to leverage AI into their workflow.

Muscle MX

Aug 22, 2024  on Shopify

This app has been a game-changer for our marketing team. It’s incredibly easy to connect with our advertising platforms, especially Facebook, and offers detailed insights that we can't get anywhere else. The data provided is comprehensive, giving us a deeper understanding of our ad performance and audience behavior. The app also makes creating audiences and tracking sales straightforward, helping us optimize our ads effectively. We highly recommend adding this to your store if you're looking to gain more in-depth data and maximize your ad campaigns. Also, a big shout-out to Nolan, who was very friendly and helpful during our introduction call!

Garden Guru

Aug 13, 2024  on Shopify

Feeling lost in a sea of sales data? Want to unlock actionable insights and optimize your Shopify store's performance? Sirge AI might be the missing piece you've been searching for. Here's why I've come to rely on it

Koazzi

Aug 08, 2024  on Shopify

Great application, with easy to use futures. Their analytics exactly points what's need to be worked on with suggestions. After we installed we could get insights from the charts easily, and also we could able to call and talk on the analytics and what we could work on our marketing campaign. Staff are very knowledgeable and helpful

Fusion Body Art

Jul 20, 2024  on Shopify

Just poor support ,"il look into it" and then no replies We are still trying to remove "Additional details" after we removed the app and still no reply from dev We need the data removed or we will have to have Shopify step in

ACF Canvasses

Jul 09, 2024  on Shopify

Sirge is a game-changer for ad campaigns! Nolan, their specialist, provided in-depth guidance and even reviewed my store. Sirge integrates seamlessly with Shopify and delivers valuable data fast. It's better than our previous tool, Hyros, and boosts sales significantly. Highly recommend! App is designed by Chase Chappell

TP SWIMWEAR

Jul 08, 2024  on Shopify

An empty app all it does that will direct you to another so called ai's to get their affiliate share. I'm saying so called because they're not ai's because they're only provide pre-made templates

Safe Haven Phone Products

Jun 20, 2024  on Shopify

I spoke with Nolan and he gave me so much information that I didn't know I needed! He walked me through multiple platforms, how to set up my ad campaigns, and even checked the store I built. He gave amazingly detailed information that I needed to hear, but never knew to look for it. I didn't know what I'd get out of the call initially, but couldn't be happier I scheduled a call! Very excited to launch my ad campaigns using Sirge as a business tool.

RAAD Shop

May 30, 2024  on Shopify

From the installation to connecting all your accounts, the setup is a breeze. Analytics starts providing insightful data and improvement solution within the first few hours. We were using Hyros but Sirge does even more and better and is fully integrated with our shopify store. ;) Highly recommend this app.

Miss Exotic

Apr 23, 2024  on Shopify

Great app, easy to connect with our advertising platforms. Great detailed insights on our data. Easy feature for creating audiences and easy way tracking properly sales. We definitely recommend have this on your store for a more comprehensive understanding of your data. It also helps you optimize your ads properly. Btw Nolan was very friendly on the introduction call.

zencartoria

Apr 19, 2024  on Shopify

Nolan was awesome, he guided me through the setup .Not just step he went beyond what we was suppose to help me with . He analyze the ads and shown me how I can save so much money .Guys anyone running ads on FB I would definitely recommend sirje as it saves so much money and time and plus guides u like mentor. I think it is the best app on shopify .

Pello, LLC

Apr 15, 2024  on Shopify

Sirge is the best tool to help businesses scale ads and get the most bang for your buck. I cannot believe that I did not know about this platform sooner since I have increased my sales significantly despite only having been on the platform for nearly one week. Special thanks to Nolan, a Sirge implementation specialist, who has given our knowledge more insights in a very short time frame than several expensive, expansive platforms have given us combined. Thanks for everything, and 11/10 recommend Sirge for anyone looking to quickly boost their ads in a logical, effective, efficient manner!

KOKO WAX

Apr 08, 2024  on Shopify

Great experience, specially with Nolan who guided us trough everything. Great way to track all sales! Can recommend

Forever Everton

Mar 25, 2024  on Shopify

I've been using the app for a few weeks now and I've got to say that I've been blown away by how easy it makes gathering accurate data look! I now have the confidence to spend freely on my ad platforms and it feels like that there's a company behind me who want me to succeed. The ai features are a game changer too! ;)

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