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Customer reviews: Your E‑Comm Sidekick

Develop by Sirge Inc.

Reviews (45)

Overall rating
4.5

What Merchants Think

Overall, merchants have mixed feelings about "Your E‑Comm Sidekick." While many users praise its analytics and ease of use, some complain about technical glitches, unexpected charges, and issues with customer support. Notably, Nolan is often commended for his exceptional guidance and support.

Key Strengths

  • Comprehensive and detailed insights on advertising performance.
  • Easy setup process and seamless integration with advertising platforms, especially Facebook.
  • Effective customer service, particularly assistance from Nolan.
  • Accurate data tracking and audience targeting capabilities.
  • Helpful AI features for optimizing sales campaigns.

Common Concerns

  • Issues with unexpected usage fees after app uninstallation.
  • Problems with data loading from Shopify stores.
  • Grammatical errors on the app's landing page affecting credibility.
  • Poor customer support resolution for some users.
  • Concerns about the app automatically managing ads without explicit permission.

Final Thoughts

While "Your E‑Comm Sidekick" boasts strong features and useful insights for ad campaigns, users' experiences vary considerably. The app is greatly appreciated for its effectiveness and ease, but it faces criticism for its potential technical and support-related shortcomings. Merchants considering this app should weigh its strengths against its reported issues.

CodingPhase

Feb 08, 2025  on Shopify

The worst app I've used in the shopify Ecosystem. Even after uninstalling the app months ago I've been getting charged $50 every month a "Usage fee" mind you the app never worked from day one never saw any data anything and I just uninstalled it but for some reason still charging me all these months over 4 months getting charged monthly. I contacted support still haven't heard anything from them. Again the app didn't work from day one so I uninstalled it where is this extra charge coming from? and I can't cancel on their site because the app also don't have a settings or account section.

Fusion Body Art

Jul 20, 2024  on Shopify

Just poor support ,"il look into it" and then no replies We are still trying to remove "Additional details" after we removed the app and still no reply from dev We need the data removed or we will have to have Shopify step in

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