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Customer reviews: Your E‑Comm Sidekick

Develop by Sirge Inc.

Reviews (45)

Overall rating
4.5

What Merchants Think

Overall, merchants have mixed feelings about "Your E‑Comm Sidekick." While many users praise its analytics and ease of use, some complain about technical glitches, unexpected charges, and issues with customer support. Notably, Nolan is often commended for his exceptional guidance and support.

Key Strengths

  • Comprehensive and detailed insights on advertising performance.
  • Easy setup process and seamless integration with advertising platforms, especially Facebook.
  • Effective customer service, particularly assistance from Nolan.
  • Accurate data tracking and audience targeting capabilities.
  • Helpful AI features for optimizing sales campaigns.

Common Concerns

  • Issues with unexpected usage fees after app uninstallation.
  • Problems with data loading from Shopify stores.
  • Grammatical errors on the app's landing page affecting credibility.
  • Poor customer support resolution for some users.
  • Concerns about the app automatically managing ads without explicit permission.

Final Thoughts

While "Your E‑Comm Sidekick" boasts strong features and useful insights for ad campaigns, users' experiences vary considerably. The app is greatly appreciated for its effectiveness and ease, but it faces criticism for its potential technical and support-related shortcomings. Merchants considering this app should weigh its strengths against its reported issues.

KZAHJOE

Dec 24, 2024  on Shopify

Talking with Nolan was very helpful! He is very knowledgeable and kind and has a deep understanding of how to make improvements to my Shopify store.

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