Customer reviews: Single ‑ Video & Music

<h3>What Merchants Think</h3> <p>Merchants generally have mixed feelings about "Single ‑ Video & Music". Some praise its abilities to enhance fan engagement and efficient customer service, while others criticize its high costs and limitations in configurability.</p> <h3>Key Strengths</h3> <ul> <li>Excellent customer service with quick and reliable responses.</li> <li>Seamless integration with Shopify that enhances fan engagement and supports digital and physical reporting.</li> <li>Easy to integrate and use for merchants, offering intuitive interfaces.</li> <li>Valuable for creators looking to establish a connected and loyal fanbase through innovative tools.</li> </ul> <h3>Common Concerns</h3> <ul> <li>High fees and subscription plans that are not easily adaptable.</li> <li>Limitations in discount offerings and renewal processes for ongoing subscribers.</li> <li>Technical issues such as significant delay during live streams on certain devices.</li> <li>Reports of syncing issues and ineffective order processing.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Single ‑ Video & Music" is a powerful tool for engaging fans and managing music-related activities through Shopify, appreciated for its customer service and integration capabilities. However, considerations about costs and certain functional limitations should be taken into account before integrating it into a business strategy.</p>

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Reviews (86)

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What Merchants Think

Merchants generally have mixed feelings about "Single ‑ Video & Music". Some praise its abilities to enhance fan engagement and efficient customer service, while others criticize its high costs and limitations in configurability.

Key Strengths

Excellent customer service with quick and reliable responses.
Seamless integration with Shopify that enhances fan engagement and supports digital and physical reporting.
Easy to integrate and use for merchants, offering intuitive interfaces.
Valuable for creators looking to establish a connected and loyal fanbase through innovative tools.

Common Concerns

High fees and subscription plans that are not easily adaptable.
Limitations in discount offerings and renewal processes for ongoing subscribers.
Technical issues such as significant delay during live streams on certain devices.
Reports of syncing issues and ineffective order processing.

Final Thoughts

Overall, "Single ‑ Video & Music" is a powerful tool for engaging fans and managing music-related activities through Shopify, appreciated for its customer service and integration capabilities. However, considerations about costs and certain functional limitations should be taken into account before integrating it into a business strategy.

PEET Official Website

Nov 11, 2024 on Shopify

This app is an absolute game-changer for fan engagement through Shopify. As a music manager with over 10 years in the industry, I've seen a lot of tools come and go, but nothing compares to this for integrating fans into the full experience. From live streams and selling merch to creative ways to interact with fans, it covers everything I could hope for. The features are seamless, well-thought-out, and honestly just make my job easier. It’s genuinely a lifesaver for anyone looking to build a connected, loyal fanbase. So grateful it exists!

Bryce Savoy

Nov 11, 2024 on Shopify

THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!! Superior customer service & Grade A technology!!! - The Neighborhood Diamond

KPOP HOUSE STORE

Nov 07, 2024 on Shopify

I have worked on three projects with Singles so far, and I am extremely satisfied with their customer service. Despite the numerous inquiries and requests I’ve made, their responses have always been quick and accurate. I really appreciate how reliable and attentive they are!

Relentless Merch Store

Nov 04, 2024 on Shopify

Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC!

Jeff and Paige

Oct 23, 2024 on Shopify

The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.

Oxreen

Nov 27, 2023 on Shopify

Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!

I Must Confess I Am A Goddess

Nov 06, 2023 on Shopify

I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....

Beautiful Humans

Oct 09, 2023 on Shopify

No customer service, no response! The products did not even reach the fans who bought through this application, I don't recommend it! If you don't want to look bad in front of your fans, it's better not to install this app!

Nickelback Official

Oct 04, 2023 on Shopify

Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!

CACTUS JACK

Sep 29, 2023 on Shopify

Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.