I posted a review like this once before, but I deleted it to give them a second chance. Unfortunately, after a year of use, this app is a JOKE! It looks like it 's being tested in production. - First of all, the price. I have the SILVER plan. In theory, it's $49/month, but in practice, with 150 to 200 memberships, the bills fluctuate around $250-350 per month. - Live streaming is an absolute joke, you have to use a third-party app, and 7/10 times the live stream will disconnect. - Adding videos and organizing them into collections. Here, you only have hashtags at your disposal, which you have to add manually under each video. If you want to create, for example, a training week, it requires combining tags in a dozen or so files. - Translation: some things are translated automatically, some are not. There is no way to change this. - Subscription price for the users. This is the biggest downside of this platform; once the price is set, it cannot be changed. You can only use discount codes, but they only work for NEW users. There is no way to compensate old users. I am glad that I will soon be migrating to another platform, because apart from the high cost of service, this one also costs a lot of nerves.

I’ve been really impressed with the Single app on Shopify. It does exactly what I need, but what makes it stand out is the quality of the support. The team behind Single are responsive, knowledgeable, and genuinely care about solving problems. It’s refreshing to have that kind of human touch. In contrast, I’ve felt let down by Shopify itself—the AI support system is clunky and often gives vague, generic responses that don’t actually solve the issue. After dealing with Single’s excellent service, Shopify’s AI support feels poor and disappointing. If you’re considering the app, I’d 100% recommend it. The app is strong, and the support is some of the best I’ve experienced.

Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!

Great idea but there are so many bugs which makes this app really hard to use. For example, when you make a post about a video chosen from your library, the correct video plays on the "video tab" but on the "post tab" it plays a totally different video. There are many more small bugs which makes it hard to use.

This application is just a joke, at first everything looks great and easy to use, in addition, it should work super with shopify. Unfortunately, in a short time you realize that the fees are very high and the configurability is very low. - If you want to pay monthly SILVER plan then it costs you $50 + Fees per month, you get the ability to add 50h of videos and 500 hours of viewing (+1h for each active user), which when, for example, running a platform with workouts allows you to watch about 6h per month by one user if you have 100 ! - Plan prices: once set subscription prices, they cannot be changed ! If several customers bought a $50 plan, you want to reduce or increase it then you need to set up a new plan and current users will not be automatically assigned to it. - discounts: although the app is fully compatible with shopify you can only give a discount on your first order. If you have customers, and you would like to give them a discount, for example on black friday then you can't ! You can not renew the current subscription if it is active, you can not use the discount code. WHAT A JOKE ! - Livestreams: There is 25sec delay when you use your iPhone, this is realy a JOKE ! At the same time, streaming via instagram or youtube I have 1-2sec of delay. If you thinking about adding this app to your shopify store, think twice, it will be hard as f... to migrate your customers to another app once they are registered in this JOKE-APP

This app is an absolute game-changer for fan engagement through Shopify. As a music manager with over 10 years in the industry, I've seen a lot of tools come and go, but nothing compares to this for integrating fans into the full experience. From live streams and selling merch to creative ways to interact with fans, it covers everything I could hope for. The features are seamless, well-thought-out, and honestly just make my job easier. It’s genuinely a lifesaver for anyone looking to build a connected, loyal fanbase. So grateful it exists!

THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!! Superior customer service & Grade A technology!!! - The Neighborhood Diamond

I have worked on three projects with Singles so far, and I am extremely satisfied with their customer service. Despite the numerous inquiries and requests I’ve made, their responses have always been quick and accurate. I really appreciate how reliable and attentive they are!

Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC!

The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.