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Customer reviews: Single ‑ Video & Music

Develop by Single, Inc.

Reviews (55)

Overall rating
4.2

What Merchants Think

Merchants generally have mixed feelings about "Single ‑ Video & Music". Some praise its abilities to enhance fan engagement and efficient customer service, while others criticize its high costs and limitations in configurability.

Key Strengths

  • Excellent customer service with quick and reliable responses.
  • Seamless integration with Shopify that enhances fan engagement and supports digital and physical reporting.
  • Easy to integrate and use for merchants, offering intuitive interfaces.
  • Valuable for creators looking to establish a connected and loyal fanbase through innovative tools.

Common Concerns

  • High fees and subscription plans that are not easily adaptable.
  • Limitations in discount offerings and renewal processes for ongoing subscribers.
  • Technical issues such as significant delay during live streams on certain devices.
  • Reports of syncing issues and ineffective order processing.

Final Thoughts

Overall, "Single ‑ Video & Music" is a powerful tool for engaging fans and managing music-related activities through Shopify, appreciated for its customer service and integration capabilities. However, considerations about costs and certain functional limitations should be taken into account before integrating it into a business strategy.

GETFITstore

Sep 08, 2025  on Shopify

I posted a review like this once before, but I deleted it to give them a second chance. Unfortunately, after a year of use, this app is a JOKE! It looks like it 's being tested in production. - First of all, the price. I have the SILVER plan. In theory, it's $49/month, but in practice, with 150 to 200 memberships, the bills fluctuate around $250-350 per month. - Live streaming is an absolute joke, you have to use a third-party app, and 7/10 times the live stream will disconnect. - Adding videos and organizing them into collections. Here, you only have hashtags at your disposal, which you have to add manually under each video. If you want to create, for example, a training week, it requires combining tags in a dozen or so files. - Translation: some things are translated automatically, some are not. There is no way to change this. - Subscription price for the users. This is the biggest downside of this platform; once the price is set, it cannot be changed. You can only use discount codes, but they only work for NEW users. There is no way to compensate old users. I am glad that I will soon be migrating to another platform, because apart from the high cost of service, this one also costs a lot of nerves.

私のストア

Jun 18, 2025  on Shopify

Great idea but there are so many bugs which makes this app really hard to use. For example, when you make a post about a video chosen from your library, the correct video plays on the "video tab" but on the "post tab" it plays a totally different video. There are many more small bugs which makes it hard to use.

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