Reviews: Simply Shipping Protection

Customer reviews: Simply Shipping Protection

Reviews (153)

Overall rating

4.5

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What Merchants Think

Merchants generally have a positive view of "Simply Shipping Protection". Many praise its ease of setup and the efficient customer service. The app is appreciated for effectively increasing the average order value (AOV) of their stores. However, some users have encountered issues with support response times and integration problems, leading to mixed experiences overall.

Key Strengths

Quick and easy setup
Excellent and responsive customer support
Effective in increasing AOV
Customizable options available
Professional and friendly support team

Common Concerns

Support responsiveness can be inconsistent
Integration issues with other Shopify apps like ReCharge
Problems with uninstalling where code remnants remain
Occasional functionality issues leading to errors
Some users experienced long delays in support resolutions

Final Thoughts

"Simply Shipping Protection" is generally well-received for its simplicity and support team. Most users find it effective and straightforward to incorporate into their operations. However, the app may face challenges in consistency, especially regarding support and integration with other apps. Merchants looking for robust customer support and insurance solutions should consider their specific needs and readiness to address potential setup challenges.

Invisible Bead Extensions

Sep 04, 2024 on Shopify

A very good app with a professional support team. It may occasionally have issues with other discount apps.

Magpie Games

Jan 25, 2024 on Shopify

We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team. We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.

Wine To Deliver

Jan 17, 2024 on Shopify

Great app & support was superb quick.

Kawaii Stop

Jan 08, 2024 on Shopify

Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.