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Customer reviews: Simply Shipping Protection

Reviews (135)

Overall rating
4.6

What Merchants Think

Merchants generally have a positive view of "Simply Shipping Protection". Many praise its ease of setup and the efficient customer service. The app is appreciated for effectively increasing the average order value (AOV) of their stores. However, some users have encountered issues with support response times and integration problems, leading to mixed experiences overall.

Key Strengths

  • Quick and easy setup
  • Excellent and responsive customer support
  • Effective in increasing AOV
  • Customizable options available
  • Professional and friendly support team

Common Concerns

  • Support responsiveness can be inconsistent
  • Integration issues with other Shopify apps like ReCharge
  • Problems with uninstalling where code remnants remain
  • Occasional functionality issues leading to errors
  • Some users experienced long delays in support resolutions

Final Thoughts

"Simply Shipping Protection" is generally well-received for its simplicity and support team. Most users find it effective and straightforward to incorporate into their operations. However, the app may face challenges in consistency, especially regarding support and integration with other apps. Merchants looking for robust customer support and insurance solutions should consider their specific needs and readiness to address potential setup challenges.

Mac Shack

May 20, 2025  on Shopify

Excellent app. The team is also very supportive and quick with communication, which is very nice.

bobblegiftsde

May 13, 2025  on Shopify

Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.

Fresh Jagua ®

May 08, 2025  on Shopify

Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage. Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way. Highly recommend if you want to do right by your customers and your business!

Wet For Her

May 01, 2025  on Shopify

Amazing Support. App works well

HomePlunge

May 01, 2025  on Shopify

Easy to use and the support team is fantastic.

Moto Loot

Mar 04, 2025  on Shopify

Kinjal in customer support is incredible! App works as expected, but I wanted additional customizations - they were happy to help. 100% recommend!

VannaBeltGelv

Feb 26, 2025  on Shopify

Great app and great support. They helped me install it and customize the app with our needa. Definitely recommend.

Bobblegifts France

Feb 25, 2025  on Shopify

Nice app and Thanks Kinjal to help to solve the issues for my sites. Very good!

Intimaly

Feb 25, 2025  on Shopify

I really love how they helped me with all the custom things I needed, they are extremely fast responding, and we had a really nice job from their side, and the customers are happy with the shipping protection, they are willing to pay

Where and What Co.

Feb 11, 2025  on Shopify

Great app. Great customer support.

Patta

Dec 15, 2024  on Shopify

Great support and great app, by lovely people.

SLBMoto

Dec 08, 2024  on Shopify

Quick and easy to set up and a great way to easily increase your AOV. Interaction with the support team was fast and friendly. Nothing not to like.

Liz Forte Shop

Nov 21, 2024  on Shopify

Amazing support!!

Lanavici

Nov 20, 2024  on Shopify

Fantastic Customer Service so far, haven't had any issues so far but i only got the app. Highly recommended.

BK Hobbies Wholesale

Nov 12, 2024  on Shopify

Great app, had issues with the formatting of the checkout page and they helped me promptly. Highly recommend.

Bullseye Sneaker Boutique

Nov 07, 2024  on Shopify

Support gets back to us quickly to solve any issues we have had.

litnxt

Nov 06, 2024  on Shopify

When I encountered a problem, the customer service provided a solution very promptly. Excellent service!

Dossify

Nov 04, 2024  on Shopify

MarulaLab Israel

Nov 01, 2024  on Shopify

Great, simple app that does what it needs to perfectly. And the team behind it helped me out with advanced customization on top of that. Very good experience, thank you!

JustFishyThing

Oct 30, 2024  on Shopify

If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.

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