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Customer reviews: Simply Shipping Protection

Reviews (149)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive view of "Simply Shipping Protection". Many praise its ease of setup and the efficient customer service. The app is appreciated for effectively increasing the average order value (AOV) of their stores. However, some users have encountered issues with support response times and integration problems, leading to mixed experiences overall.

Key Strengths

  • Quick and easy setup
  • Excellent and responsive customer support
  • Effective in increasing AOV
  • Customizable options available
  • Professional and friendly support team

Common Concerns

  • Support responsiveness can be inconsistent
  • Integration issues with other Shopify apps like ReCharge
  • Problems with uninstalling where code remnants remain
  • Occasional functionality issues leading to errors
  • Some users experienced long delays in support resolutions

Final Thoughts

"Simply Shipping Protection" is generally well-received for its simplicity and support team. Most users find it effective and straightforward to incorporate into their operations. However, the app may face challenges in consistency, especially regarding support and integration with other apps. Merchants looking for robust customer support and insurance solutions should consider their specific needs and readiness to address potential setup challenges.

Where and What Co.

Feb 11, 2025  on Shopify

Great app. Great customer support.

Patta

Dec 15, 2024  on Shopify

Great support and great app, by lovely people.

SLBMoto

Dec 08, 2024  on Shopify

Quick and easy to set up and a great way to easily increase your AOV. Interaction with the support team was fast and friendly. Nothing not to like.

Liz Forte Shop

Nov 21, 2024  on Shopify

Amazing support!!

Lanavici

Nov 20, 2024  on Shopify

Fantastic Customer Service so far, haven't had any issues so far but i only got the app. Highly recommended.

BK Hobbies Wholesale

Nov 12, 2024  on Shopify

Great app, had issues with the formatting of the checkout page and they helped me promptly. Highly recommend.

Bullseye Sneaker Boutique

Nov 07, 2024  on Shopify

Support gets back to us quickly to solve any issues we have had.

litnxt

Nov 06, 2024  on Shopify

When I encountered a problem, the customer service provided a solution very promptly. Excellent service!

Dossify

Nov 04, 2024  on Shopify

MarulaLab Israel

Nov 01, 2024  on Shopify

Great, simple app that does what it needs to perfectly. And the team behind it helped me out with advanced customization on top of that. Very good experience, thank you!

JustFishyThing

Oct 30, 2024  on Shopify

If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.

Bakers Tee

Sep 23, 2024  on Shopify

Had trouble getting with the setup, but it was fixed quickly.

Patta UK

Sep 23, 2024  on Shopify

Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.

Ryggo

Sep 19, 2024  on Shopify

New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all. I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately. 10/10 support.

CasaMax

Sep 08, 2024  on Shopify

Very great and professional UI. The team was also great to work with!

TuneTune

Sep 07, 2024  on Shopify

Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.

Invisible Bead Extensions

Sep 04, 2024  on Shopify

A very good app with a professional support team. It may occasionally have issues with other discount apps.

Magpie Games

Jan 25, 2024  on Shopify

We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team. We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.

Wine To Deliver

Jan 17, 2024  on Shopify

Great app & support was superb quick.

Kawaii Stop

Jan 08, 2024  on Shopify

Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.

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