Reviews: Simply Shipping Protection

Customer reviews: Simply Shipping Protection

Reviews (125)

Overall rating

4.7

5

30
4
3
2

1
1

3

What Merchants Think

Merchants generally have a positive view of "Simply Shipping Protection". Many praise its ease of setup and the efficient customer service. The app is appreciated for effectively increasing the average order value (AOV) of their stores. However, some users have encountered issues with support response times and integration problems, leading to mixed experiences overall.

Key Strengths

Quick and easy setup
Excellent and responsive customer support
Effective in increasing AOV
Customizable options available
Professional and friendly support team

Common Concerns

Support responsiveness can be inconsistent
Integration issues with other Shopify apps like ReCharge
Problems with uninstalling where code remnants remain
Occasional functionality issues leading to errors
Some users experienced long delays in support resolutions

Final Thoughts

"Simply Shipping Protection" is generally well-received for its simplicity and support team. Most users find it effective and straightforward to incorporate into their operations. However, the app may face challenges in consistency, especially regarding support and integration with other apps. Merchants looking for robust customer support and insurance solutions should consider their specific needs and readiness to address potential setup challenges.

Yogo

Aug 16, 2024 on Shopify

Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash. This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.

gettruecanine

Jul 21, 2024 on Shopify

July 22/24 Still no response. Worst support ever. May 27/24 Update: After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two... Six weeks later, no sign of live whatsoever. They don't answer emails, they obviously don't care about their users. If I could give zero stars I would. Feb 16/24 App does not work properly with ReCharge. Many attempts to get support. Emails take days to get a response, with no solution offered.

Beyioon

Jun 28, 2024 on Shopify

This crap is now showing for ad, can't get rid of it