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Customer reviews: Simply Shipping Protection

Reviews (153)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive view of "Simply Shipping Protection". Many praise its ease of setup and the efficient customer service. The app is appreciated for effectively increasing the average order value (AOV) of their stores. However, some users have encountered issues with support response times and integration problems, leading to mixed experiences overall.

Key Strengths

  • Quick and easy setup
  • Excellent and responsive customer support
  • Effective in increasing AOV
  • Customizable options available
  • Professional and friendly support team

Common Concerns

  • Support responsiveness can be inconsistent
  • Integration issues with other Shopify apps like ReCharge
  • Problems with uninstalling where code remnants remain
  • Occasional functionality issues leading to errors
  • Some users experienced long delays in support resolutions

Final Thoughts

"Simply Shipping Protection" is generally well-received for its simplicity and support team. Most users find it effective and straightforward to incorporate into their operations. However, the app may face challenges in consistency, especially regarding support and integration with other apps. Merchants looking for robust customer support and insurance solutions should consider their specific needs and readiness to address potential setup challenges.

Moto Loot

Mar 04, 2025  on Shopify

Kinjal in customer support is incredible! App works as expected, but I wanted additional customizations - they were happy to help. 100% recommend!

VannaBeltGelv

Feb 26, 2025  on Shopify

Great app and great support. They helped me install it and customize the app with our needa. Definitely recommend.

Bobblegifts France

Feb 25, 2025  on Shopify

Nice app and Thanks Kinjal to help to solve the issues for my sites. Very good!

Intimaly

Feb 25, 2025  on Shopify

I really love how they helped me with all the custom things I needed, they are extremely fast responding, and we had a really nice job from their side, and the customers are happy with the shipping protection, they are willing to pay

Where and What Co.

Feb 11, 2025  on Shopify

Great app. Great customer support.

Patta

Dec 15, 2024  on Shopify

Great support and great app, by lovely people.

SLBMoto

Dec 08, 2024  on Shopify

Quick and easy to set up and a great way to easily increase your AOV. Interaction with the support team was fast and friendly. Nothing not to like.

Liz Forte Shop

Nov 21, 2024  on Shopify

Amazing support!!

Lanavici

Nov 20, 2024  on Shopify

Fantastic Customer Service so far, haven't had any issues so far but i only got the app. Highly recommended.

BK Hobbies Wholesale

Nov 12, 2024  on Shopify

Great app, had issues with the formatting of the checkout page and they helped me promptly. Highly recommend.

Bullseye Sneaker Boutique

Nov 07, 2024  on Shopify

Support gets back to us quickly to solve any issues we have had.

litnxt

Nov 06, 2024  on Shopify

When I encountered a problem, the customer service provided a solution very promptly. Excellent service!

Dossify

Nov 04, 2024  on Shopify

MarulaLab Israel

Nov 01, 2024  on Shopify

Great, simple app that does what it needs to perfectly. And the team behind it helped me out with advanced customization on top of that. Very good experience, thank you!

JustFishyThing

Oct 30, 2024  on Shopify

If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.

Bakers Tee

Sep 23, 2024  on Shopify

Had trouble getting with the setup, but it was fixed quickly.

Patta UK

Sep 23, 2024  on Shopify

Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.

Ryggo

Sep 19, 2024  on Shopify

New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all. I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately. 10/10 support.

CasaMax

Sep 08, 2024  on Shopify

Very great and professional UI. The team was also great to work with!

TuneTune

Sep 07, 2024  on Shopify

Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.

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