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Simple CX Survey

Develop by Shopify
Free plan available

商品やサービスのCX(顧客体験)を顧客目線で調査し、より多くのファンを生み出すポイントを導きます。

Simple cx surveys
Tag-based setup
Nps questionnaires
Pop-up surveys

About Simple CX Survey

Built by Shopify

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(39 Reviews)
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Description

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Pros

  • Easy to set up with provided tags and simple settings
  • No need for survey design or question creation, which saves time and effort
  • Focuses on NPS (Net Promoter Score), a well-established metric for measuring customer experience
  • Simple and quick surveys that can be completed in a few minutes, increasing the likelihood of customer participation
  • Helps identify points to generate more loyal customers (fans)
  • Can be easily implemented on both websites and apps

Cons

  • Limited customization options for surveys might not suit all business needs
  • The heavy reliance on NPS means it may not capture all aspects of customer experience
  • May not integrate with all website and app platforms seamlessly
  • User feedback and additional reviews required for a more comprehensive assessment of the tool's effectiveness
  • Potentially repetitive for users who encounter the survey frequently, which could lead to survey fatigue

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