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Customer reviews: Tapcart ‑ Mobile App Builder

Develop by Tapcart

Reviews (338)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using "Tapcart ‑ Mobile App Builder" is highly positive, highlighting its ease of use, efficient customer support, and significant impact on sales and customer engagement. While some users mention occasional challenges with communication and setup, the platform's ability to seamlessly enhance mobile commerce generally receives strong praise. Many appreciate dedicated account managers who provide valuable guidance and support.

Key Strengths

  • Intuitive and user-friendly platform design
  • Strong customer engagement through push notifications
  • Seamless integration with Shopify and other apps
  • Customizable drag-and-drop features
  • Proactive and knowledgeable account management team
  • Positive impact on sales and average order value
  • Comprehensive support and regular updates

Common Concerns

  • Issues with communication and timely responses from support
  • Occasional challenges during initial setup
  • Functionality limitations when using basic plans
  • Integration hiccups with certain partners or features

Final Thoughts

"Tapcart ‑ Mobile App Builder" is widely recognized as a game-changing tool for merchants seeking to enhance their mobile commerce strategy. The platform's ease of use, customizable features, and support from a dedicated team have proven to drive significant improvements in customer engagement and revenue. Despite some concerns about communication and integration, the platform's strengths make it a recommended choice for e-commerce businesses aiming to expand through a mobile channel.

Fame on Central

Aug 06, 2024  on Shopify

Going with Tapcart as our mobile app solution has been one of the best decisions we've ever made. It allowed us to monetize a whole new channel for us and gave our customers a much more personalized shopping experience with our brand. The feedback we have received from our customers has been outstanding. They're spending more on the app and we've seen a really high engagement rate. Best of all, we were even able to launch Tapcart in less than 2 weeks! It was that fast and easy. The staff at Tapcart has been incredible, in particular our account rep Lauren, who is so knowledgeable, proactive and helpful to us - we can't thank them enough. We truly appreciate the partnership we have. I would highly recommend Tapcart to any ecommerce business thinking about adding a native mobile solution. You'll see amazing results just like us.

Rylee + Cru

Jul 31, 2024  on Shopify

This is a great tool for your customer toolbelt. Support is great and they are constantly iterating and improving. Our account manager Kenia is superb.

Goddiva

Jul 17, 2024  on Shopify

Overall the app works well - we're still on a more basic plan so there are some limitations (hence the 4*), but looking into possibly upgrading to get the full works soon. What is great is the dedicated service provided - our account manager Tyler works closely with us with regular calls to share ideas, best practices and support for our campaigns - he's been a massive help to understand how we can get the most out of our app and subscribers.

SoSweet

Jul 14, 2024  on Shopify

Tapcart is an incredible app. Allows us to quickly launch a mobile app and cater better to our most loyal customers. The app pushes allow us to market to a select group effectively. Tyler Iannantuono is an amazing account manager who is always providing advice/insights to ensure we are getting the most out of our app. Couldn't recommend enough.

SHUSHOP

Jul 10, 2024  on Shopify

Wow, what an amazing app! It has worked incredibly well for us. The team, especially Tyler I., our current Account Manager, has been exceptional. They have done an incredible job making it easy and fun for our customers to have a better shopping experience and to build long-lasting relationships with them by creating a mobile app with all our website information. Tyler ensures that our brand stays on top of the latest e-commerce and marketing trends by implementing all the necessary features and strategies into our mobile app.

Lisa Says Gah

Jun 13, 2024  on Shopify

Such a strong channel with high conversion rates and AOV. Easy set up and great customer care along the way. Highly recommend!

local eclectic

Jun 05, 2024  on Shopify

Tapcart has been an excellent partner. The platform is user friendly and very easy and efficient to manage. Support is responsive in the event that we experience any issues, which is rare. Highly recommend!

CV Linens

May 17, 2024  on Shopify

Having our store mobile app with Tapcart has been a game-changer for our business. The platform is incredibly user-friendly and easy to set up. Tapcart has significantly improved our customer engagement. One of the standout aspects of Tapcart is their responsiveness. Any time we've had a question or needed support, their team has been quick to assist, ensuring that everything runs smoothly. A special shoutout to Cole, who has been a pleasure to work with—always professional, knowledgeable, and incredibly helpful.

Savannah Sevens western life{&}style

Apr 26, 2024  on Shopify

We are grateful for Stephanie and the team at Tapcart! Their support has helped us create an app experience for our customers like no other. The platform itself is incredibly user friendly and they are always looking for ways to build upon their offering. The knowledge of various industries and how different tools can be utilized to improve our marketing tech stack is 2nd to none.

Buff Chick Supplements

Apr 25, 2024  on Shopify

Tapcart has been a game-changer for our business! Revenue? Up. Average order value? Up. But most importantly, our customers are loving the enhanced experience. The mobile app is sleek, intuitive, and keeps them coming back for more. Shoutout to Halle, our Tapcart rep, for the exceptional support and constant suggestions. Couldn't ask for a better partner in our growth journey!

Great Garden Plants

Apr 19, 2024  on Shopify

The onboarding and launch was overall easy and smooth. The team is very responsive and is super helpful in working with our developers. We also appreciate that they have been adding new features frequently in the short period of time we've been using the app.

Pillow Cube

Apr 05, 2024  on Shopify

We couldn't be happier with Tapcart. The platform itself is super easy to use and the team is so helpful and really wants to help our app succeed. They are constantly improving the app with new features and do such a great job communicating the road map for what is to come in the future.

Gamer Supps

Apr 02, 2024  on Shopify

Tapcart has been a phenomenal service to use over the last year. The platform is easy to use, but most importantly the team has been incredible in terms of support and customization. Very happy to have made the decision to move forward with them, great group to work with!

Saigu Cosmetics

Apr 01, 2024  on Shopify

Tapcart has been a turning point in our sales strategy, its usability is exceptional and allows you to do great things without investing large amounts of time. Thanks to the Tapcart team and especially to our Account Alex for his quick help and support and for giving us advice to implement new strategies and achieve success with our App. Without any doubt it was a great decision!

Brown Sugar Babe

Mar 30, 2024  on Shopify

Tapcart gets it right everytime. From support to all the cool app features, it has been a God send for our business. On Black Friday 2023, tapcart literally saved us. Our online shopify store crashed several times throughout black friday and the app ran smoothly all day making sure we didn't miss a beat with our sales goals. Thank you for all the support and great service. Maekaeda

MTN OPS

Mar 29, 2024  on Shopify

Tapcart is a fantastic and simple integration to give your customers a fantastic mobile experience (as well as unlocking another stream of revenue for you) It is super simple to use with prebuilt drag and drop templates to quickly build out your pages But also have more robust features that allow you to customize your app to fit your business needs! They also have fantastic Customer Service and our Account Manager is fantastic!

NOMATIC

Mar 27, 2024  on Shopify

We love Tapcart - A scalable solution that has increased our LTV and conversion rate. Plus our rep Lauren is awesome.

Speed Society

Mar 26, 2024  on Shopify

Absolutely a game changer and the support on promotions or custom code blocks has been outstanding. Let’s remind you we are very tech savvy, but this still was a way better choice than building our own and should we decide later they will help with that as well. The results, pricing and support make this and Alex is the key to this companies success

ZOA Energy

Mar 26, 2024  on Shopify

We are OBSESSED with Tapcart! It has quickly become our most efficient channels in terms of CVR, LTV, and AOV. Our customers rave about the in-app experience and we've really been able to nurture our community through exclusive content, deals, and early access. Tapcart truly provides a white glove service and we couldn't recommend it enough to fellow brands looking to expand to a new, exciting channel.

Type One Style

Mar 21, 2024  on Shopify

Tapcart became 1/3 of our revenue overnight. Probably spend an hour a week managing it and it beats our website in every KPI. No brainer, must download for any ecom store.

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