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Customer reviews: Tapcart ‑ Mobile App Builder

Develop by Tapcart

Reviews (484)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using "Tapcart ‑ Mobile App Builder" is highly positive, highlighting its ease of use, efficient customer support, and significant impact on sales and customer engagement. While some users mention occasional challenges with communication and setup, the platform's ability to seamlessly enhance mobile commerce generally receives strong praise. Many appreciate dedicated account managers who provide valuable guidance and support.

Key Strengths

  • Intuitive and user-friendly platform design
  • Strong customer engagement through push notifications
  • Seamless integration with Shopify and other apps
  • Customizable drag-and-drop features
  • Proactive and knowledgeable account management team
  • Positive impact on sales and average order value
  • Comprehensive support and regular updates

Common Concerns

  • Issues with communication and timely responses from support
  • Occasional challenges during initial setup
  • Functionality limitations when using basic plans
  • Integration hiccups with certain partners or features

Final Thoughts

"Tapcart ‑ Mobile App Builder" is widely recognized as a game-changing tool for merchants seeking to enhance their mobile commerce strategy. The platform's ease of use, customizable features, and support from a dedicated team have proven to drive significant improvements in customer engagement and revenue. Despite some concerns about communication and integration, the platform's strengths make it a recommended choice for e-commerce businesses aiming to expand through a mobile channel.

Once Upon a Tee

Feb 10, 2025  on Shopify

We're stuck using Tapcart because we have a decent amount of users on our app and I don't want to annex that userbase, but... if I could start all over again, it would be somewhere else. When we first joined (back in 2021-2022), we did have some decent communication, but over the last few years, this app has been a mess. We've rebuilt our website with specific partners that they recommend for their integration partners to have a seamless app and website experience only to get to the end and find out that the MOST major components don't work. I could go on and on. If you have a smaller catalog or need a very basic user experience, you can probably make this app work at a price. But I wouldn't recommend Tapcart to anyone based on my recent experiences.

GEULIS

Dec 05, 2024  on Shopify

The customer support service is extremely poor. Their response time is incredibly slow. I’ve had an issue for two weeks now, and it still hasn’t been resolved

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