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Miduoke

Develop by Shopify
Free plan available

All-channel cross-border electricity online customer system

Cross-channel tracking
Automatic translation
Historical records
Ai customer service
Crm management
Dialogue distribution
Work order management
Quick communication
Data analysis

About Miduoke

Launched Feb 14, 2023

Categories

Built by Shopify

Address

160, Robinson Road 20-03, Singapore, Singapore, 068914, SG

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Description

All-channel cross-border electricity online customer system

Miduoke Enterprise Edition supports access to websites, WeCom, Wechat Official Account, Mini programs, Weibo, Douyin, Facebook, LINE and other channels, which can realize cross-channel customer tracking, AI intelligent customer service, CRM management, intelligent dialogue distribution, intelligent work order. For the visiting visitors and customer service to establish a quick communication bridge, effectively improve the conversion rate.

Miduoke Enterprise Edition supports access to websites, WeCom, Wechat Official Account, Mini programs, Weibo, Douyin, Facebook, LINE and other channels, which can realize cross-channel customer tracking, AI intelligent customer service, CRM management, intelligent dialogue distribution, intelligent work order. For the visiting visitors and customer service to establish a quick communication bridge, effectively improve the conversion rate. more
  • All-channel deployment
  • Analysis of data
  • Intelligent work order
  • Historical record
  • Automatic translation

Pros

  • Supports multiple channels including websites, WeCom, WeChat, Mini programs, Weibo, Douyin, Facebook, and LINE, providing a wide range of customer engagement options
  • Enables cross-channel customer tracking, allowing businesses to monitor customer interactions across platforms
  • Features AI intelligent customer service for efficient query handling and improved user experience
  • Includes CRM management for streamlined customer relationship management
  • Offers intelligent dialogue distribution and intelligent work order systems to optimize customer service operations
  • Facilitates quick communication between visitors and customer service, potentially improving conversion rates
  • Incorporates all-channel deployment, data analysis capabilities, and automatic translation, enhancing accessibility and usability

Cons

  • May require a learning curve for users unfamiliar with integrated CRM and AI technologies
  • Could face challenges in maintaining consistent performance across all supported platforms and channels
  • Might encounter privacy and data security concerns given the extensive customer tracking and data analysis features
  • Potential integration issues with existing systems or platforms not originally considered by the app

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