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Customer reviews: Shop

Develop by Shopify

Reviews (5,784)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the Shop app for its ability to enhance visibility and drive sales, especially for those using Shopify as their platform. Users find it intuitive, easy to use, and beneficial for managing their online presence. However, some merchants face challenges with customer support and technical issues.

Key Strengths

  • Intuitive and easy to use interface
  • Improves sales and customer engagement
  • Seamless integration with Shopify and other platforms
  • Efficient order tracking and management
  • Customization options for businesses
  • Secure and fast checkout process

Common Concerns

  • Customer support can be lacking and unresponsive
  • Technical issues such as syncing products and sales tax errors
  • Learning curve for new users
  • Problems with payment holds and account restrictions

Final Thoughts

Overall, the Shop app is well-received by merchants for its capability to streamline business operations and enhance customer experience. Despite some concerns with technical difficulties and customer support, many find it a valuable tool for boosting online sales and managing business effectively.

Ditz Freeze Dried Candy

Nov 23, 2024  on Shopify

So Far So good.

Glam Doll Boutique

Nov 23, 2024  on Shopify

Shop gives us business owners a great experience and hope. Thank you!

SARAH STORE

Nov 23, 2024  on Shopify

Cool

Printsy

Nov 22, 2024  on Shopify

BenToPeace

Nov 21, 2024  on Shopify

DreamWeaver Designs LLC

Nov 20, 2024  on Shopify

Field2home.com

Nov 20, 2024  on Shopify

It is mostly easy to use.

kwbetterhomedecor

Nov 20, 2024  on Shopify

its good but if possible once we upload products to our shopify store its automictically sync to shop. For some reason not sure is it only me but i have to go through each product at shop app and sync to the shop. I have already sync product to all app stores from shopify but for shop i have to go through each item and link the the category and sync it to shop. if not nothing is on shop app active or selling.

Kochel Hill

Nov 16, 2024  on Shopify

I'm a rookie, so it has taken me a few days, but I'm starting to get it. I'd love to have a SHOP expert review with me my questions and to ensure it's ready launch with a fully optimized site. Thanks.

Dreamthreads

Nov 16, 2024  on Shopify

Health Grail

Nov 15, 2024  on Shopify

PamperMeGlam LLC

Nov 15, 2024  on Shopify

It’s good if you need to ship things out and everything my problem is some of these apps you have to download to your website. I still new to the app so I’m still learning things.

Giftz by Handz

Nov 14, 2024  on Shopify

This site was very easy to navigate to set up my shop

Annebel & Robert Clothing and Accessories

Nov 13, 2024  on Shopify

Works good it’s fast

Nouveaux Arts

Nov 13, 2024  on Shopify

Easy to setup

Krafty Queen Kay Boutique

Nov 13, 2024  on Shopify

Door Knocker Blockers

Nov 12, 2024  on Shopify

I like it overall. However, I would like a more deliberate and linear approach to setting up shop. Like instructions to open the site in another window, whereafter one might start in on a series of 15 videos in the first window, and after each one, swipe over the the next, so as to execute what was taught. Where one went into it knowing: "This should take 1-3hrs to set up, depending upon your familiarity with this kind of platform, so set aside that time and you'll be off and running before you know it. And then we'll help you optimize from there with 20 min lessons every 2nd day, all geared towards immediate application." There's just so much to wade through otherwise that it can feel like the menu at a legacy Jewish Deli. You've got all the bells & whistles for the more experienced customers, but too many features tossed in too soon, can overwhelm for the lesser experienced. This is not just you but a common issue in tech. I would let someone indicate their experience level at get go, and only show them those features that are needed for their level until they are ready to unlock other features, on a gradient, as they get their basics in play. Take a cue from gamers on gradients and skill-levels rubrics. Tech segments on marketing but they should consider segmenting more on Product as well. Similar to how coupons allow a company to sell the same product, at the same location, to a variety of income demographics, for different prices, without disrupting the market or significantly devaluing the product. This concept should be applied to Product. Same product, same place, available to many tiers of skill level and experience, with greater or lesser features to align with the same, without alienating the high-paying professionals who want all the frills and trils, nor those who only need to hum a baseline melody. My two cents.

Stuff About Us Gifts Inc.

Nov 12, 2024  on Shopify

Lꪮꪀᦔꪮꪀ FꪮꪮꪻWꫀꪖ᥅

Nov 11, 2024  on Shopify

FASHION FLOOD

Nov 11, 2024  on Shopify

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