My experience with Shop.app has been extremely disappointing. Their current policies create an environment where fraud and abuse against merchants can happen far too easily. The biggest issue is how the platform handles chargebacks. Customers can place an order, receive the product, keep it, and then file a chargeback with their bank claiming they “never received the item.” In most cases, banks side with the customer, leaving the merchant with a total loss — the product is gone and the money is taken back. Instead of supporting merchants during these fraudulent situations, Shop.app makes things worse. After chargebacks occur — even when the merchant fulfilled orders correctly — Shop.app immediately deactivates the store for six months. This punishment comes on top of the financial loss caused by fraudulent buyers. In practice, it feels like the policies protect scammers more than the merchants who actually keep the platform running. Another major issue is their product rating policy. Even if a merchant’s rating drops slightly, for example from 4 to 3, Shop.app disapproves our products for advertising. There’s no clear explanation or logical business reasoning behind this. The system reacts harshly and automatically, without considering real-life context or merchant history. These decisions directly harm honest sellers. I personally have had inventory sitting for over a year, generating zero sales, because my store was deactivated. The financial impact has been significant, and there is no real support from the platform to resolve the root problem — the fraud. It’s no surprise that Shop.app has many negative reviews on Shopify’s own app store. The merchant community has been raising similar concerns for a long time, but nothing seems to change. Shopify should seriously reconsider allowing a product with policies like these to operate, because the current system pushes merchants away instead of empowering them. My message to fellow merchants: be cautious before listing your products on Shop.app. Until they update their policies to genuinely protect sellers, the risk is simply too high. When enough merchants stop listing, perhaps the platform will finally understand that their policy choices need to change.

They have had my payouts on hold for over a month with no emails or any communication why. The chat reps dont know why and just read scripts to try to get you to wait on communication that never comes. My business is new and holding $2500 is a lot to me. I have rent to pay and materials to buy. Long story short I had to find a 3rd party provider. Hopefully Shop will pay me soon so I can continue to build my business.

Charged without justification and inquired numerous times without explanation. Requested invoice or proof of bill and was never provided. We had to block their attempts to withdrawal from our bank. Requested numerous times to provide account information for the Affirm gateway and no information could be given even though an account was set up in our name meanwhile charges were being accumulated. Help has never been forthcoming and all we have received is the runaround. Our Shop sales channel is suspended and when we finally just gave up and agreed to pay the debt, we still have no information about, they will not collect the payment. HORRIBLE accountability resulting in lost revenue with no hope to rectify the matter. Getting to the point of seeking legal advice in hopes of finally getting access to "our" Affirm account and maybe some form of an invoice. We have been dealing with this for well over a year to no avail.

limited flexibilty, no real cutomization, no way to "own" the relationship with the customer. there app is more of a gereral marketplce we are steering customers away from it

FAKE DATA WITH REPORTS AND THEY SAID THEY ARE NOT ABLE TO COMPENSATE FOR YOUR LOSE DUE TO DECISION YOU TAKE BASED ON THEIR FAKE REPORTS!!!!

it wants $550 per customer. no way in hell we have margins likes those.

useless! interfering weirdly with other apps!

Why is Southern Africa not listed to,apply?

This entire experience has been a complete failure of support and a major disappointment. As a seller and boutique owner, I have wasted significant time attempting to use this app. The most frustrating part is the absolute lack of assistance: Shopify Support cannot provide answers (despite creating the product), and the app's support channels offer no resolution. The inability to get clear guidance is unacceptable and renders this application unusable for business owners. This product is a joke, and I strongly advise against using it.

Doesnt works in India

This app is not user friendly. I only can speak with a rep if I have a higher paying plan whis is insane do better. taking people money but, using AI is just lazy and being cheap.

It will double post reviews for products in a bundle even though it's the same product

This is a scam. I have been trying to cancel this for over 2 years and no one will help me. I am going to post on Facebook and tik tok……………………..crooks xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxnow after this it won’t submit…….