Shipway Order Tracking

Develop by Shopify

$29-$99

/ Month

Free plan available 7 Days Free Trial

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Product recommendations

Order tracking

Collect reviews

Branded tracking page

Status updates

Nps calculation

Handle queries

About Shipway Order Tracking

Launched Jun 14, 2016

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.

Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.

Branded order tracking page with an Estimated delivery date.
Proactive tracking and notifications via SMS, Email and WhatsApp
Feedback & review widget
Handle customer queries
Increase repeat purchases with Product recommendations

Pros

Offers seamless post-purchase experience that drives repeat purchases and customer loyalty
Provides proactive order tracking and status updates via SMS, Email, and WhatsApp
Includes branded order tracking page with an estimated delivery date
Features a feedback and review widget to collect customer reviews and calculate NPS score
Handles customer queries efficiently
Increases repeat purchases with product recommendations
Positive user review highlighting excellent support and satisfaction

Cons

Repetitive description in the application details may indicate lack of additional unique features
Limited availability of reviews to assess broader user experience and potential drawbacks
No information on integration with various eCommerce platforms beyond general D2C

Top Helpful Reviews

Sahu Gajak Bhandar

Dec 25, 2025 on Shopify

I faced a poor service experience. There was no support or response from the team despite multiple follow-ups.

Homey Complex

Mar 01, 2025 on Shopify

Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.

Azotiique by Varun Raheja

Jan 21, 2025 on Shopify

Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!

Soni Fashion® - Gold Plated jewellery Online Shopping Store

Sep 20, 2024 on Shopify

staff is not answering from 1 month for the issue - shpwidget.js call taking unnecessary load on all pages. - analytics.php call taking unnecessary load on all pages. - analytics.php tracking all user activity without seller permission

SAFEERA

Jul 17, 2024 on Shopify

This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.

Maayakriya

Apr 23, 2024 on Shopify

Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .

BaeBeau

Dec 22, 2023 on Shopify

Great application for order tracking, Easy to integrate and use, also the shipway staff specially Jyoti helps us a lot.

M&Y Pehnava

Nov 07, 2023 on Shopify

A good app to align your Shipments plus the staff is so cooperative with you throughout the process. Jyoti thanks for the continuous support. Hope to get such assistance in the future.

Saraf Furniture

Jun 02, 2020 on Shopify

We have been sing this app since 5 years now, and it works like a charm. Integrates almost all Indian carriers. The support is extremely fast, efficient and helpful. Highly recommended for all e-com stores in India.

YourLibaas

Jun 07, 2019 on Shopify

Best App for tracking, sending shipment updates and generating reviews post delivery. Also it's cheaper compared to other alternates.

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