Compare 17TRACK Order Tracking vs Shipway Order Tracking

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Rating

4,759 Reviews

9.6

199 Reviews

9.1

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Product recommendations
Order tracking
Collect reviews
Branded tracking page
Status updates
Nps calculation
Handle queries

Screenshots

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Offers seamless post-purchase experience that drives repeat purchases and customer loyalty
Provides proactive order tracking and status updates via SMS, Email, and WhatsApp
Includes branded order tracking page with an estimated delivery date
Features a feedback and review widget to collect customer reviews and calculate NPS score
Handles customer queries efficiently
Increases repeat purchases with product recommendations
Positive user review highlighting excellent support and satisfaction

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Repetitive description in the application details may indicate lack of additional unique features
Limited availability of reviews to assess broader user experience and potential drawbacks
No information on integration with various eCommerce platforms beyond general D2C

Launched

Mar 23, 2025

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,759

Built by Shipway

Apps:

Average Rating:

4.7

Reviews:

1,068

Make Your Choice

Install App More info View alternatives

Compare 17TRACK Order Tracking vs Shipway Order Tracking

17TRACK Order Tracking

Shipway Order Tracking

17TRACK Order Tracking

Shipway Order Tracking

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by 17TRACK

Built by Shipway

Make Your Choice

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