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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

My Store

Nov 20, 2024  on Shopify

Amazing partner for small businesses like us.. KAM are really helpful helps in everyway from marketing to logistics gives best advice & support Highly recommended for small businesses

Bina's Art

Nov 20, 2024  on Shopify

Good company…. Deliver all shipments on time…. Best KAM support….

CASEGEAR

Nov 20, 2024  on Shopify

Best platform to ship orders for brands. The best thing about shiprocket is that there are brand managers who guide us and help us fix issues. Shaurya (Our brand manager) is always there to help any order shipping concerns or queries. Highly recommended

Man Studio

Nov 20, 2024  on Shopify

Charging Spot

Nov 20, 2024  on Shopify

Hey!!! we are using shiprocket since 8 years ago and we got really good & amazing result through shiprocket and specially when shiprocket gave us account manager (Suhaib) result were good... he is really helpfull and supportive with good communicater always listen our cases and resolved on high priority....

FitFeast

Nov 20, 2024  on Shopify

Great Service.

minomo

Nov 20, 2024  on Shopify

Easy integration. Dashboard is pretty convenient to use can easily understand within hours how to us and operate. Other things like Engage 360 does the job for any D2C owner. KAM assigned were pretty helpful as well.

Indian Goods Hub

Nov 19, 2024  on Shopify

great app + great experience. Shoutout to Sarvottam Singh from the Neo team for making my experience with the app even better. Excellent support.

Prettystuff

Nov 19, 2024  on Shopify

Honestly, one of the most reliable and trustworthy shipping partners I’ve worked with. Always dependable and super easy to deal with.

HIMALAYA HANDICRAFTS

Nov 19, 2024  on Shopify

It's good shipping company to dispatch our order timely and delivery.

Saurabh UX

Nov 19, 2024  on Shopify

Zara Ethnic

Nov 19, 2024  on Shopify

Nice

1219 Avenue India

Nov 19, 2024  on Shopify

Decent app and interface. Got my shipping needs covered from shiprocket. Keep it up.

Sunvibe

Nov 19, 2024  on Shopify

Good customer service and there reports are very easy to understand.

Mega Mart Deal

Nov 18, 2024  on Shopify

Shiprocket team's pretty supportive & actually help me resolve pending AWBs, their engage defiently helps in reducing RTO, confirming order with customer before shipping. My experience with them has been pretty good, I recommend do give it a try, connect with their team to get issues resolved. I highly recommend them & their engage 360 also

Loserz

Nov 18, 2024  on Shopify

Glomo

Nov 18, 2024  on Shopify

Using Shiprocket has been a game-changer for our fulfillment process. It’s incredibly intuitive, and the integration with multiple couriers saves us time and effort. While there’s room for improvement in certain areas, it already stands out as an essential logistics solution.

Helping Hands

Nov 18, 2024  on Shopify

Working with Shiprocket from 6 months now & it's been a fantastic experience, thanks in large part to the exceptional service provided by Akshay Beniwal, our account manager. Akshay has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency, on-time delivery & above all his empathetic nature for each order.

Bluberyl

Nov 18, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Bhanuvendra for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

बींदणी™️(bindani)

Nov 18, 2024  on Shopify

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