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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Fidajewellery

Nov 21, 2024  on Shopify

Great Service awesome service provider for logistic

Blingstone

Nov 21, 2024  on Shopify

Best Courier Service Provider

Evalaxy

Nov 21, 2024  on Shopify

Good Work.

Meridian Watches

Nov 21, 2024  on Shopify

Easy, convenient solution for all our shipping needs.

Kolapuri Centre

Nov 21, 2024  on Shopify

Absolutely recommended..Shipped more than 30 thousand parcels with SR over the last 5 years+. Absolutely user friendly portal and support team members..

Happycarts

Nov 21, 2024  on Shopify

Good shipping company. Faster in solving issues. Helpful account manager prakash anand. Cod Remitance is very fast. Good company overall.

AYA'S

Nov 21, 2024  on Shopify

Overall experience has been good. Kudos to our KAM Preeti Goel for always being available to help and resolve.

Hamercop

Nov 21, 2024  on Shopify

The customer support team at Shiprocket is outstanding. Prompt responses, proactive issue resolution, and a customer-centric approach make them a valued partner,Shiprocket's dedicated account management has been instrumental in tailoring solutions to our unique needs. Their flexibility and willingness to adapt are truly appreciated." – Anil Hamercop

Chembys Herbals

Nov 21, 2024  on Shopify

Shiprocket has been instrumental in the success of Chembys Herbals Safe delivery to our customers is a top priority. Shiprocket’s reliable logistics network has made it possible for us to reach customers across India, even in remote locations. Their user-friendly platform, affordable rates, and real-time tracking have enhanced our customer experience and helped us build trust. Thanks to Shiprocket,

Pitshirts

Nov 21, 2024  on Shopify

Absolutely Great app!! Their service and prices are really good every startup should use it.

Hiprotech

Nov 21, 2024  on Shopify

I have tried multiple aggregators, they lure you with new features etc but fail to do timely deliveries. It is best to use industry leading shiprocket and have an amazing KAM like Mr Ravi Rana to help you out with any problems if you face any

d'you

Nov 21, 2024  on Shopify

Great platform, great service. The interface is easy to understand and use.

Arabian Aroma Perfumes

Nov 21, 2024  on Shopify

revolutionary tool

Shop Mart India

Nov 21, 2024  on Shopify

Working with Shiprocket has been a fantastic experience, good customer support , account key manager Jeetendra is very friendly and helpful

So-Comfy

Nov 21, 2024  on Shopify

This is the best shipping app available in India . Trust me i have used many shipping apps but this is the best tat there is. The best feature is their customer support. Go for premium plans as you get dedicated account managers and NDR support. Another great feature is NDR panel where you can track the not delivered shipments and you can give instructions to the couriers from the panel itself.

Halden

Nov 21, 2024  on Shopify

we are using shiprocket from last 1 year and we are getting excellent experience

ZENMO

Nov 21, 2024  on Shopify

GOOD service I HAVE shipped OVER 10K + ORDERS WITH THEM

O4U Shop

Nov 21, 2024  on Shopify

Efficient and Reliable Shipping Partner We have been using Shiprocket Logistics for our Shopify store, and the experience has been seamless. The integration with Shopify is smooth, making order fulfillment quick and hassle-free. The platform offers multiple courier options, enabling us to choose the best partner based on cost, delivery time, and reliability. What sets Shiprocket apart is their excellent tracking system and user-friendly dashboard, which allow us to monitor shipments and provide real-time updates to our customers. Their customer support team is responsive and helpful, addressing any concerns promptly. Additionally, the COD remittance process is efficient, ensuring smooth cash flow management for our business. Shiprocket has truly streamlined our logistics, saving us time and effort, and helping us deliver a great experience to our customers. Highly recommend it to other Shopify store owners looking for a reliable shipping solution!

CLOSET HUES

Nov 21, 2024  on Shopify

I am very much happy with my current manager drishti, shes very much supportive and promt in answering my calls and queries. Till date she has solved all my issues on priority basis. Kuddos to her!

skince

Nov 21, 2024  on Shopify

over all service is great from beginner to pro level everyone can use this. pricing and customer service is best

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