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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (577)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

House Of Riya

Nov 24, 2024  on Shopify

Best one in logitics services

SkySh

Nov 24, 2024  on Shopify

Great experience so far , they were smooth with the service and support they have provided. Issues were also resolved on time.

Clt.s

Nov 24, 2024  on Shopify

Outstanding Shipping Experience with Shiprocket As the owner of Cute Little Fashions Pvt. Ltd.(clts), a brand that takes pride in delivering high-quality iPhone cases to our customers, finding a reliable shipping partner is crucial for us. Shiprocket has exceeded our expectations in every way. From the start, the platform's user-friendly interface made the entire process smooth and efficient. The real-time tracking and transparent communication kept both us and our customers informed every step of the way. Our shipments have consistently arrived on time, with the packaging intact, reflecting the care and attention to detail that we value. In a business where customer satisfaction is paramount, shiprocket has proven to be an invaluable partner. Their commitment to reliability and excellent service aligns perfectly with our brand's values. We couldn’t be more pleased with the experience and look forward to continuing our partnership. Thank you, shiprocket , for helping us keep our customers happy!

Splazzh

Nov 23, 2024  on Shopify

Integration of shiprocket was good and was well supported by Harsh from Shiprocket team

Truth And Hair

Nov 23, 2024  on Shopify

Shiprocket is user friendly app & customer support team is really good.

ayyappasilk

Nov 22, 2024  on Shopify

best app

THE SASS BAR

Nov 22, 2024  on Shopify

Great app to work on,The tech team deserves 5 stars, and a special shoutout to Sahib Singh for his exceptional support!"

Ziyorah

Nov 22, 2024  on Shopify

Very supportive. He give response on time

Sigma Trends

Nov 22, 2024  on Shopify

very good and happy with the services. supportive account manager helps in resolving issues.

Antique Watch Online

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1+ year now and the best shipping aggregator we've worked so far. Kuddos to our manager Mr. Vishal for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

DreamyDerma

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Vishal Kumar for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

Wellubia

Nov 22, 2024  on Shopify

Good experience ........Tushar

Kronic Kart

Nov 22, 2024  on Shopify

It's a great platform to manage all your sales orders, there is also other facilities like RTO risk management and calling feature from IVR to your customers etc. Thanks!

AAVJO

Nov 22, 2024  on Shopify

Good Support and competitive rates.

Dimplery

Nov 22, 2024  on Shopify

For small business like us, each and every single customer is very important and if any issues on delivery, shiprocket takes care in priority. My SPOC Siddharth Rathore and customer care support team works even off timings to help me address the customer issues. Delivery boost another feature where we don’t have to take care of every undelivered package, they handle the reattempts. I had used Delhivery directly where i never get weight discrepancies but here i get too many whenever i use Delhivery. Though its not a shiprocket issue, it is still annoying but my SPOC took care of those too. Overall happy user. Panel is very smooth.

monomeeapparel

Nov 22, 2024  on Shopify

Easy to use and great service!

Pets Way

Nov 22, 2024  on Shopify

Excellent Services

Gemstone Galaxy

Nov 22, 2024  on Shopify

Good Shipping Platform for your couriers.

MazheComics

Nov 22, 2024  on Shopify

excellent service. been 4 years!

AccXChange

Nov 22, 2024  on Shopify

Great app, very helpful and quick responses.

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