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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Ziyorah

Nov 22, 2024  on Shopify

Very supportive. He give response on time

Sigma Trends

Nov 22, 2024  on Shopify

very good and happy with the services. supportive account manager helps in resolving issues.

Antique Watch Online

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1+ year now and the best shipping aggregator we've worked so far. Kuddos to our manager Mr. Vishal for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

DreamyDerma

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Vishal Kumar for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

Wellubia

Nov 22, 2024  on Shopify

Good experience ........Tushar

Kronic Kart

Nov 22, 2024  on Shopify

It's a great platform to manage all your sales orders, there is also other facilities like RTO risk management and calling feature from IVR to your customers etc. Thanks!

AAVJO

Nov 22, 2024  on Shopify

Good Support and competitive rates.

Dimplery

Nov 22, 2024  on Shopify

For small business like us, each and every single customer is very important and if any issues on delivery, shiprocket takes care in priority. My SPOC Siddharth Rathore and customer care support team works even off timings to help me address the customer issues. Delivery boost another feature where we don’t have to take care of every undelivered package, they handle the reattempts. I had used Delhivery directly where i never get weight discrepancies but here i get too many whenever i use Delhivery. Though its not a shiprocket issue, it is still annoying but my SPOC took care of those too. Overall happy user. Panel is very smooth.

monomeeapparel

Nov 22, 2024  on Shopify

Easy to use and great service!

Pets Way

Nov 22, 2024  on Shopify

Excellent Services

Gemstone Galaxy

Nov 22, 2024  on Shopify

Good Shipping Platform for your couriers.

MazheComics

Nov 22, 2024  on Shopify

excellent service. been 4 years!

AccXChange

Nov 22, 2024  on Shopify

Great app, very helpful and quick responses.

Gully Labs

Nov 22, 2024  on Shopify

Love the support we get

Moe Puppy

Nov 22, 2024  on Shopify

We've had an amazing experience using Shiprocket with our Shopify store. Their platform is user-friendly and efficient, especially when dealing with returns and undelivered orders. If you're looking to streamline your shipping process, Shiprocket is the way to go

Whimsy Beauty

Nov 22, 2024  on Shopify

Good Service!

Winston Electronics

Nov 22, 2024  on Shopify

Shiprocket is reliable and easy to use. Their multiple courier options and quick deliveries have made shipping hassle-free for us. Highly recommend!

CuddlyPlush

Nov 22, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Shuchi for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

Shopndia

Nov 22, 2024  on Shopify

As of now, we have tried multiple courier aggregator platforms, but Shiprocket has proven to be the best fit for our business. The support from their team, especially our managers Suhaib, Shourya, and Aman, has been exceptional. They are always ready to assist us, no matter the time, ensuring a smooth experience. The performance meetings and detailed reports they provide have significantly helped us streamline our operations. Thank you, Shiprocket, for being such a valuable part of our business journey!

Badari Hardware

Nov 22, 2024  on Shopify

Good platform to link with shopify account

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