Taranker.Com Logo
Shiprocket: eCommerce Shipping logo

Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (674)

Overall rating
4.3

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Toowanza

Jan 22, 2026  on Shopify

Our experience with Shiprocket has been nice. The dashboard is clean and intuitive to use. Whenever we need help beyond the normal escalation process, our Account manager - Rishika Syal helps us and makes sure the issues are resolved. This makes our overall experience of having Shiprocket as our logistics partner even better.

Mezame

Jan 21, 2026  on Shopify

While logistics are full of issues and the biggest challenge for any brand, Shiprocket is the best courier aggregator of the lot in India. There are numerous courier aggregators but Shiprocket is the oldest and the most established one.

Fizzye

Jan 21, 2026  on Shopify

My experience with Shiprocket has been excellent so far. The platform is smooth, reliable, and makes order management and shipping very easy. What truly stands out is the support —I have great assistance from Nagraj, our point of contact, who is always responsive, knowledgeable, and quick to resolve any queries. Overall, a great shipping partner with strong customer support. Highly recommended!

PureCult®

Jan 21, 2026  on Shopify

Overall good shipping experience with reliable service support.

The Art Nova

Jan 21, 2026  on Shopify

Been using shiprocket for almost a year now and the experience and onboarding process is ver easy. orders get auto synced and has various courier partners to choose from. Our KAM Miss Rashika Syal is helpful in resolving queries and any issues that arises post dispatch from the warehouse. Thanks to her prompt communication and clear solutions, the work was smooth and completely stress-free.

Kicks Machine

Jan 21, 2026  on Shopify

Great support from our manager and technology provided by Shiprocket is outstanding.

Breathee

Jan 21, 2026  on Shopify

Experience has been great with this aggregator

Tupperware India Pvt Ltd

Jan 21, 2026  on Shopify

Great app!! Seamless experience. Please ensure all our escalations taken on priority and resolved on time

AllThatGrows

Jan 21, 2026  on Shopify

RoadTrip®

Jan 21, 2026  on Shopify

very supportive services.

Brandsnest

Jan 21, 2026  on Shopify

I have been using Shiprocket for the past 7–8 years, and my experience has been very good. The platform is reliable, smooth, and works perfectly with my Shopify store. I have faced no major issues during all these years I would especially like to appreciate my manager Sakshi Ma’am. She has been extremely supportive and helpful in resolving all my cases and guiding me whenever I faced any challenges. Her prompt responses and clear solutions make the work very easy and stress-free. Overall, Shiprocket is an excellent logistics partner, and with support managers like Sakshi Ma’am, the experience becomes even better. I truly love using Shiprocket and highly recommend it to anyone looking for a dependable shipping solution.

SkinInspired

Jan 21, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Furthermore, their support team is responsive and always ready to help We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free.

BoxUp Luxury Gifting

Jan 21, 2026  on Shopify

We’ve had a good experience using Shiprocket for our Shopify store. Their pickup scheduling is reliable, and delivery coordination is handled efficiently across locations. The team ensures timely pickups and smooth handovers to couriers, which helps us maintain consistent dispatch timelines. Overall, Shiprocket has been a dependable logistics partner for managing our order fulfillment and deliveries.

GenesisPC

Jan 21, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user friendly, tracking is accurate, and delivery timelines are reliable. Furthermore, the support team is responsive and always ready to help. We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping processes hassle free.

ZoloLabel

Jan 20, 2026  on Shopify

nIce service

ROSLET

Jan 08, 2026  on Shopify

Ashish helped me from shiprocket. Thank you very much for the understanding.

Jas Bridal Outfits

Jan 03, 2026  on Shopify

so bad service

Look Range

Dec 18, 2025  on Shopify

Digital Media Calendar

Nov 21, 2025  on Shopify

For small businesses on Shopify, Shiprocket is a must-have. The dashboard is intuitive, COD remittance is quick, and the system reduces returns through address verification. It has improved my customer satisfaction and saved me money. I couldn’t ask for more.

simmpli ethnicc

Nov 21, 2025  on Shopify

Thanks for wonderful platform with amazing AI support.

Scroll to Top