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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (598)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

HeadFox Innovations

Dec 01, 2024  on Shopify

Delivery boost another feature where we don’t have to take care of every undelivered package, they handle the reattempts.

Care N Class

Dec 01, 2024  on Shopify

As expected with courier services, there are occasional delays, and some deliveries get affected due to factors outside of Shiprocket's control. Best service by jagriti sharma

Kai Jewel

Dec 01, 2024  on Shopify

We've been delighted with Shiprocket's impact on our Shopify store. By providing real-time tracking, efficient COD remittance, and excellent customer support, they've helped us deliver a superior customer experience. The platform's ease of use and multiple courier options have made order fulfillment a breeze.

Happy things

Dec 01, 2024  on Shopify

Superb support by shiprocket. Every time there is an issue the team @shiprocket has helped resolve it

Aastha

Dec 01, 2024  on Shopify

very good service, Jagriti Efficient and Reliable Shipping Partner We have been using Shiprocket Logistics for our Shopify store, and the experience has been seamless. The integration with Shopify is smooth, making order fulfillment quick and hassle-free. The platform offers multiple courier options, enabling us to choose the best partner based on cost, delivery time, and reliability.

RangrezaEthnic

Dec 01, 2024  on Shopify

Best service.

Digitek

Nov 29, 2024  on Shopify

Shiprocket logistics platform is super user-friendly, making it easy to manage multiple orders seamlessly. shipping rates and wide network of courier partners ensure that we can deliver to even the most remote areas.

CASEIO

Nov 29, 2024  on Shopify

Shiprocket branded tracking page has been incredibly beneficial for us! It not only boosts our brand image but also ensures our clients stay updated through.

PERFECTCASE.IN

Nov 29, 2024  on Shopify

shiprocket has always been the best among courier aggregator companies. I’ve worked with two other companies before, but their management wasn’t good. In comparison, shiprocket is far better— their team is available 24/7, and their services are top-notch and effective. Shaurya ji my my kam .

Clan Shoes

Nov 29, 2024  on Shopify

User friendly Interface.

Perfume Network India

Nov 29, 2024  on Shopify

Perfect app for India, cheap prices great support

Spiritual Fragrance

Nov 29, 2024  on Shopify

Good service

Digital Dress Room

Nov 29, 2024  on Shopify

Good work and great experience.

Himalayan Cloud

Nov 29, 2024  on Shopify

Great service. Good KAM support

ethniva.com

Nov 29, 2024  on Shopify

Good Service

richfeelnaturals.com

Nov 29, 2024  on Shopify

The logistic partner Shiprocket and our account manager Shaurya are incredibly professional, always responsive, and willing to go the extra mile to ensure our shipments arrive on time and in perfect condition. The tracking system is user-friendly, allowing us to monitor our shipments in real-time, which gives us peace of mind. They've consistently demonstrated reliability and have handled any unexpected challenges with ease.

Project Shades

Nov 28, 2024  on Shopify

good app

hexafun

Nov 27, 2024  on Shopify

Amazing experience and a very seamless integration- made order management and shipping hassle free

Orbit Glow

Nov 27, 2024  on Shopify

"Shiprocket's services have been a mixed bag for me. On the one hand, their platform is user-friendly and integrates well with my e-commerce website. They also offer a range of courier options, which is helpful. However, I've experienced some issues with delayed deliveries and unresponsive customer support. While they've generally been helpful in resolving issues, there's definitely room for improvement. They're a solid option for e-commerce businesses, but could benefit from improving their customer support and delivery times."

Pagal Awwrat

Nov 27, 2024  on Shopify

Using Shiprocket since last 4 years and experience has been great. Many features under one roof makes our life easier. Amazing support from our relationship manager.

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