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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (945)

Overall rating
4.2

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

hexafun

Nov 27, 2024  on Shopify

Amazing experience and a very seamless integration- made order management and shipping hassle free

Orbit Glow

Nov 27, 2024  on Shopify

"Shiprocket's services have been a mixed bag for me. On the one hand, their platform is user-friendly and integrates well with my e-commerce website. They also offer a range of courier options, which is helpful. However, I've experienced some issues with delayed deliveries and unresponsive customer support. While they've generally been helpful in resolving issues, there's definitely room for improvement. They're a solid option for e-commerce businesses, but could benefit from improving their customer support and delivery times."

Pagal Awwrat

Nov 27, 2024  on Shopify

Using Shiprocket since last 4 years and experience has been great. Many features under one roof makes our life easier. Amazing support from our relationship manager.

HAWTLASH

Nov 27, 2024  on Shopify

The platform aims to simplify and optimize the shipping process by providing a wide range of courier options, real-time tracking, and a unified dashboard for managing orders. Cost-Effective Shipping Rates User-Friendly Interface

LoveDove

Nov 27, 2024  on Shopify

Its good

thebucket

Nov 26, 2024  on Shopify

It has been a pleasure working with them it has been 4 days since we got onboarded and the POC is very much supportive, he has been available over call for my queries and doubts. The kind of support we were looking for we got exactly that. I'd recommend everyone who is either looking for a shipping partner or starting a business, kindly consider them. Earlier I had multiple doubts but one can only see the path once they open the eye. I wish them all good-luck and see them as a vital part of our startup journey.

Qwirk Store

Nov 26, 2024  on Shopify

very good service and specially the RM Akshay who is assigned to us, hands on service and resolves any issues regarding shipment asap

Nilu's Collection

Nov 26, 2024  on Shopify

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also. The channel has the vast connection which is their plus point.

The Case Company

Nov 26, 2024  on Shopify

We’ve been using Shiprocket for our shipping needs at The Case Company, and the experience has been fantastic! ✨ The platform is user-friendly, efficient, and has significantly streamlined our logistics operations. A special shoutout to our account manager, Akshay, for his exceptional support and dedication. His proactive communication, problem-solving skills, and commitment to ensuring smooth operations have made a huge difference for us. Thank you, Shiprocket, and Akshay, for providing top-notch service! We look forward to continuing our partnership.

Me&My

Nov 26, 2024  on Shopify

We've been using Shiprocket with our Shopify store for a while now, and it has been a great experience overall. The platform is user-friendly, offers detailed analytics, and makes managing shipments seamless. A special thanks to our KAM Shuchi and Saurabh for their helpful and responsive assistance!

SKYLONA

Nov 25, 2024  on Shopify

Good service

Living Waters Creative Studio

Nov 25, 2024  on Shopify

Seamless integration with Shopify. Shipping of orders becomes very streamlined.

Asenne

Nov 25, 2024  on Shopify

I have had the pleasure of working with Akshay Beniwal, and I can honestly say they have been a key factor in making our experience with Shiprocket exceptional. Their communication is always clear, timely, and professional.

Weave & Decor

Nov 25, 2024  on Shopify

We are highly satisfied with the services provided by Shiprocket as our shipping partner. Their timely updates and seamless service have been instrumental in streamlining our operations. We highly recommend Shiprocket to anyone looking for a reliable shipping partner!

songaras

Nov 25, 2024  on Shopify

Shining Jewel

Nov 25, 2024  on Shopify

Overall, Shiprocket has been an invaluable tool for my e-commerce business. The platform’s ease of use, extensive courier network, competitive rates, and excellent customer support make it one of the best logistics solutions available. I highly recommend Shiprocket to any business looking to streamline their shipping process and improve customer experience. It’s a solid, dependable partner for anyone in the online retail space.

Ornate Jewels

Nov 24, 2024  on Shopify

Service is going good, our POC helps while we faced any issue.

Aesthetic Indians :: A Brand for Every Common Indian

Nov 24, 2024  on Shopify

Good Work by Shiprocket All in one solution in their one shiprocket panel. Great software panel and easy to use and their staff is also cooperative.

Katan Weaves India

Nov 24, 2024  on Shopify

Shiprocket is the number one ecommerce shipping solution and has a good integration with our shopify website.

Homez Valley

Nov 24, 2024  on Shopify

easy to use, KAM is really helpful

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