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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (674)

Overall rating
4.3

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Ncert Guide

Jan 27, 2026  on Shopify

Best app for all kind of courier service, also my manager siddharth is very cooperative and resolve my all issues related courier service.

Couples Jewels

Jan 27, 2026  on Shopify

I truly want to appreciate the support and dedication of my Shiprocket Manager Sidharth Rathore. In today’s fast-paced business environment, having a manager who genuinely understands a seller’s problems makes a huge difference — and Sidharth does exactly that. Whenever I faced issues related to shipments, weight discrepancies, or wallet concerns, he always listened patiently and provided timely solutions. His calm attitude, clear communication, and supportive nature gave me confidence during stressful situations. It’s rare to find someone who treats your business problems as their own. Because of his guidance and continuous support, my experience with Shiprocket has become much smoother and more reliable. Thank you, Sidharth, for being not just a manager, but a true support system. Highly grateful and highly recommended.

AgriClub

Jan 27, 2026  on Shopify

best services

Westland Books

Jan 27, 2026  on Shopify

Really appreciate the Shiprocket team for their consistent support and reliable service. Their quick responses and smooth coordination make day-to-day operations much easier. Great experience working with such a proactive and professional team!"

Pittari Spaces

Jan 27, 2026  on Shopify

We’ve been using Shiprocket for our e-commerce shipments and overall it has been a very reliable and efficient platform. The app is user-friendly, offers multiple courier options, competitive pricing, and gives good visibility on tracking and order management. It has helped us streamline our dispatch process and scale our operations smoothly. A special mention to Siddhart, our Key Account Manager, who has been absolutely outstanding. He is extremely helpful, responsive, and proactive in resolving issues. Whether it’s shipment discrepancies, RTO cases, weight disputes, or general support, Siddhart always ensures things are handled quickly and professionally. It’s rare to find such dedicated account management, and his support has genuinely made a big difference to our experience with Shiprocket. Highly recommended for growing brands and businesses looking for a dependable shipping solution with strong customer support.

LAWANYA FASHIONS

Jan 27, 2026  on Shopify

Very good app for shipping. Support team is helpful and responsive, work is fast and the dashboard is easy to use. Order processing, tracking and courier options are smooth. Makes daily shipping work simple and time-saving. Highly recommended for Shopify sellers.

assuredmart

Jan 27, 2026  on Shopify

Easy to use

Sadhna.co™

Jan 24, 2026  on Shopify

Reliable and easy-to-use shipping panel. Shiprocket offers competitive rates, multiple courier options, accurate tracking, and a smooth dashboard. Makes order fulfillment simple and hassle-free. Highly recommended for e-commerce sellers.

Astrologic India

Jan 23, 2026  on Shopify

Great experience, loved the panel and controls on the web app. some great features and works smoothly.

thebeefarms

Jan 23, 2026  on Shopify

very good

ASSUREDSHOP

Jan 23, 2026  on Shopify

Stylebrewed

Jan 23, 2026  on Shopify

Very Good service

Jynara Loungewear

Jan 22, 2026  on Shopify

GOOD SERVICE. GREAT PRICING.

GUBBACHHI

Jan 22, 2026  on Shopify

Excellent! I like how smooth the interface is. Of course, there are times when glitches are there but overall I'm happy

ERD-INFOTECH

Jan 22, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are not reliable. Furthermore, their support team is responsive and always ready to help We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free.

JoyFleet

Jan 22, 2026  on Shopify

Shiprocket has been reliable for us, especially in escalated NDR and non delivery cases where they act quickly. Our account manager is also helpful.

Surma

Jan 22, 2026  on Shopify

Shiprocket has helped us a lot in scaling the business from zero to one and beyond. Flexibility to select between multiple courier partners for both forward and reverse shipments helps a lot. Any kind of escalation is well taken care of. Best part is technology based integrations with multiple other tech platforms, it works seamlessly.

Nitorious Atelier

Jan 22, 2026  on Shopify

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. We have a lot of options.

Jovees Herbal

Jan 22, 2026  on Shopify

Good Service.

Perfume Palace

Jan 22, 2026  on Shopify

Amazing service.

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