Taranker.Com Logo
Shiprocket: eCommerce Shipping logo

Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (598)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

KEETA LUXURY

Sep 22, 2025  on Shopify

There may be a lot of issues at times, but there’s one person who always makes things better—Ram. Almost every time, he gets things resolved for us. This review is dedicated to employees like him, who are a real asset to the company. Because of people like Ram, I can count on Shiprocket to do the best possible for me.

sticckiz.com

Sep 22, 2025  on Shopify

Our KAM Jagriti and overall Shiprocket support are helpful.

Him Arogya

Sep 22, 2025  on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

trelle

Sep 22, 2025  on Shopify

Definitely the best shipping partner in India, the add ons are definitely worth it. Customer support is also very responsive.

Noorayat

Sep 22, 2025  on Shopify

I’ve been working with Shiprocket for 3 years, and they’ve made shipping completely hassle free for me. A big thanks to my RM, Ravi, who has always been kind, patient, and quick in resolving my issues. My journey with Shiprocket has been truly smooth and easy.

SILAKIVA

Sep 22, 2025  on Shopify

“Excellent Service by Shiprocket” We have been using Shiprocket for our e-commerce business, and the experience has been outstanding. Their platform is very easy to use, and managing orders, shipments, and tracking has become seamless. The delivery partners are reliable, shipping is quick, and customer support is always responsive whenever needed.

Namakwali

Sep 22, 2025  on Shopify

We've had the pleasure of working with Shiprocket, and the experience has been nothing short of outstanding. From day one, their team has demonstrated exceptional professionalism, efficiency, and reliability.

MyChoice

Sep 22, 2025  on Shopify

Wonderful Experience, nice customer support. Application is very fast.

Sweet Dream

Sep 22, 2025  on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

aseschem

Sep 22, 2025  on Shopify

good experience

eCraftIndia

Sep 22, 2025  on Shopify

We get affordable shipping charges Thanks shiprocket

Handicraft Bazaar

Sep 22, 2025  on Shopify

I've been using Shiprocket for a while now, and I must say it has completely streamlined my shipping and order fulfillment process. The platform is user-friendly, and the integration with multiple courier partners gives me flexibility and cost-effective options for delivering products across India.

Pandit.com

Sep 22, 2025  on Shopify

I appreciate the prompt and effective support from Shiprocket.

Goyani

Sep 15, 2025  on Shopify

Working with Shiprocket has been an excellent experience. Their platform provides full support for small businesses like ours, making shipping and logistics simple and efficient. The team is reliable, responsive, and always ready to help whenever needed. Shiprocket truly makes growth easier for small businesses. Highly recommended

Art Beniwal

Jul 31, 2025  on Shopify

Issue Resolved – Appreciate the Support, Hoping for Consistency I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally. It’s good to see a company take responsibility and resolve issues when raised properly. That said, I expect this level of support to continue in the future. If similar issues arise again and are not resolved, I will not hesitate to return and update my review accordingly. For now, I’m giving 5 stars for the resolution and support received.

gruham

May 15, 2025  on Shopify

Over all supportive team. Thank you

A&A Luxury Clothing | Premium and Organic Cotton, Eco-Friendly Fashion

May 06, 2025  on Shopify

Style Elegance

Jan 29, 2025  on Shopify

Budun

Jan 27, 2025  on Shopify

Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.

VetFirst

Jan 19, 2025  on Shopify

Was facing issues integrating shiprocket on my Shopify website for a very long time. Upon raising the issue Ajay from shiprocket helped me fix it immediately. He connected me with the tech team & also got in touch with Shopify to get the issue resolved and connect my accounts overnight. Thanks for the prompt assistance.

Scroll to Top