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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (598)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Ruhe

Aug 30, 2024  on Shopify

Shiprocket is a solid tool for managing shipments efficiently. The user interface is intuitive and clean, making it easy to navigate even if you're not particularly tech-savvy. Shiprocket is a reliable and effective logistics app that meets most of my needs. With a few enhancements, it could easily become a top choice for logistics management. If you’re looking for an app to streamline your logistics operations, Shiprocket is definitely worth considering.

VASTRAMANIAA

Aug 30, 2024  on Shopify

Very good service and work , and getting timely reply by account manager @Sahil we are using Shiprocket from last 4 years great experience

Himaira

Aug 30, 2024  on Shopify

Enjoying the experience of shipping with shiprocket, it is truly a reliable site to associate with.

Shirtly

Aug 30, 2024  on Shopify

good service. best software & app support.

DA kurtis

Aug 30, 2024  on Shopify

Getting good service and support

Yeeido Shopping

Aug 30, 2024  on Shopify

Smooth process of logistics and support by the team. Customisable and flexible any time.

AR Ayurveda

Aug 30, 2024  on Shopify

Onola

Aug 30, 2024  on Shopify

Great delivery service and support provided by ship rocket. Also, an awesome customer support

DESINOOR.COM

Aug 30, 2024  on Shopify

Little Profit Trading Co.

Aug 30, 2024  on Shopify

It is a very good, helpful for me, I will prefer this for long time

Maruti Fashion

Aug 30, 2024  on Shopify

GOOD SERVICE

Kathaa Saree

Aug 30, 2024  on Shopify

good service

ANANT FASHION

Aug 30, 2024  on Shopify

good service

MURLI FASHION

Aug 30, 2024  on Shopify

good services

Peppy Owl

Aug 30, 2024  on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall its been a great experience. The platform is user-friendly and provides detailed analytics, helping us to keep track of shipping costs and performance.

Twelve Twenty

Aug 29, 2024  on Shopify

Very good

Deepak store

Aug 27, 2024  on Shopify

GOOD Shipping

The WolfCloth

Feb 04, 2024  on Shopify

Support is supreb.. Harsh is very to good in communication and tech skill. he solve my issue in first attempt.. Thanks Harsh Mohan

Vegash

Jan 30, 2024  on Shopify

Received prompt assistance from the Shiprocket team when encountering synchronization issues with my orders. Grateful for the swift resolution—thank you for your support. Harsh Mohan

Drip Studio

Dec 24, 2023  on Shopify

Good support from shiprocket team. Harsh Mohan helped us in resolving issue

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