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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (577)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

The Brand Look Book

Sep 01, 2024  on Shopify

very good

Isadora Life

Sep 01, 2024  on Shopify

Services are good.

Mulnivasi eBooks

Aug 31, 2024  on Shopify

We've been using Shiprocket for my e-commerce business, and their suite of services has been impressive. From their fulfillment service to the engage and amplify features, Shiprocket has provided a comprehensive solution for managing and growing my business. The fulfillment service ensures timely and accurate deliveries, which is crucial for customer satisfaction. The engage feature has been a game-changer in keeping my customers informed and engaged through various communication channels. Amplify has significantly boosted my visibility and sales by optimizingour marketing efforts. Overall, Shiprocket has streamlined operations, making it easier to scale the business. Highly recommended for any e-commerce business looking for a reliable logistics and growth partner.

smokeymama.in

Aug 31, 2024  on Shopify

Great service by team, hassle free shipping and now they introduce one day shipping as well, most of the customer is satisfied with the fast delivery experience. Personalise account manager helps alot in everything so i don't have to call support everytime.

Slicecover

Aug 30, 2024  on Shopify

Outstanding Shipping Experience with Shiprocket As the owner of Slice Cover, a brand that takes pride in delivering high-quality iPhone cases to our customers, finding a reliable shipping partner is crucial for us. Shiprocket has exceeded our expectations in every way. From the start, the platform's user-friendly interface made the entire process smooth and efficient. The real-time tracking and transparent communication kept both us and our customers informed every step of the way. Our shipments have consistently arrived on time, with the packaging intact, reflecting the care and attention to detail that we value. In a business where customer satisfaction is paramount, shiprocket has proven to be an invaluable partner. Their commitment to reliability and excellent service aligns perfectly with our brand's values. We couldn’t be more pleased with the experience and look forward to continuing our partnership. Thank you, shiprocket , for helping us keep our customers happy!

DrioTech

Aug 30, 2024  on Shopify

Nice app making shipping easy

StyleAsh

Aug 30, 2024  on Shopify

Excellent experience with shiprocket & We are very much satisfied with the services. Definitely recommend them to others.

Dazzled

Aug 30, 2024  on Shopify

Shiprocket is a popular courier service & No. 1 Aggregator in India, offering express delivery, COD services, They also provide efficient Erly cod for sellers to grow there business we really happy using ship rocket

FIG Living

Aug 30, 2024  on Shopify

A great platform for scaling e-commerce shipping needs.

Sholex

Aug 30, 2024  on Shopify

Awesome service Provider

Ruhe

Aug 30, 2024  on Shopify

Shiprocket is a solid tool for managing shipments efficiently. The user interface is intuitive and clean, making it easy to navigate even if you're not particularly tech-savvy. Shiprocket is a reliable and effective logistics app that meets most of my needs. With a few enhancements, it could easily become a top choice for logistics management. If you’re looking for an app to streamline your logistics operations, Shiprocket is definitely worth considering.

VASTRAMANIAA

Aug 30, 2024  on Shopify

Very good service and work , and getting timely reply by account manager @Sahil we are using Shiprocket from last 4 years great experience

Himaira

Aug 30, 2024  on Shopify

Enjoying the experience of shipping with shiprocket, it is truly a reliable site to associate with.

Shirtly

Aug 30, 2024  on Shopify

good service. best software & app support.

DA kurtis

Aug 30, 2024  on Shopify

Getting good service and support

Yeeido Shopping

Aug 30, 2024  on Shopify

Smooth process of logistics and support by the team. Customisable and flexible any time.

AR Ayurveda

Aug 30, 2024  on Shopify

Onola

Aug 30, 2024  on Shopify

Great delivery service and support provided by ship rocket. Also, an awesome customer support

DESINOOR.COM

Aug 30, 2024  on Shopify

Little Profit Trading Co.

Aug 30, 2024  on Shopify

It is a very good, helpful for me, I will prefer this for long time

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