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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (577)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Sunvibe

Nov 19, 2024  on Shopify

Good customer service and there reports are very easy to understand.

Mega Mart Deal

Nov 18, 2024  on Shopify

Shiprocket team's pretty supportive & actually help me resolve pending AWBs, their engage defiently helps in reducing RTO, confirming order with customer before shipping. My experience with them has been pretty good, I recommend do give it a try, connect with their team to get issues resolved. I highly recommend them & their engage 360 also

Loserz

Nov 18, 2024  on Shopify

Glomo

Nov 18, 2024  on Shopify

Using Shiprocket has been a game-changer for our fulfillment process. It’s incredibly intuitive, and the integration with multiple couriers saves us time and effort. While there’s room for improvement in certain areas, it already stands out as an essential logistics solution.

Helping Hands

Nov 18, 2024  on Shopify

Working with Shiprocket from 6 months now & it's been a fantastic experience, thanks in large part to the exceptional service provided by Akshay Beniwal, our account manager. Akshay has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency, on-time delivery & above all his empathetic nature for each order.

Bluberyl

Nov 18, 2024  on Shopify

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Bhanuvendra for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

बींदणी™️(bindani)

Nov 18, 2024  on Shopify

RawBare

Nov 18, 2024  on Shopify

user-friendly app that simplifies logistics for e-commerce businesses. With multiple courier partners, real-time tracking, and cost-effective shipping options, it ensures smooth order fulfillment. good Customer support.

CoolCases

Nov 18, 2024  on Shopify

Akshat Ji helps me in every possible way. Shiprocket is an ultimate option for me, tried every alternative but shiprocket is the best.

CarNap

Nov 17, 2024  on Shopify

App is really useful. Shiprocket is one stop shipping platform. Really enjoying it.

Bahu Palace

Nov 17, 2024  on Shopify

Good experience overall

Habbits

Sep 18, 2024  on Shopify

FolksBoxx

Sep 18, 2024  on Shopify

Nice and very easy to use

Terra

Sep 11, 2024  on Shopify

It works well, account management is great, pickups and delivery is timeline and UX UI of their dashboard for syncing and order tracking is pretty smooth. The communication for the buyers is also great. Overall satisfied with their service.

Ko Necessity

Sep 02, 2024  on Shopify

I have been using Shiprocket since 3.5 years and it has been a good experience.

LuxuryKase

Sep 02, 2024  on Shopify

Working with Shiprocket has been a fantastic experience, thanks in large part to the exceptional service provided by Rajesh Rana, our account manager. Rajesh has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency and on-time delivery. His deep understanding of the platform's technology has made our operations smoother and more effective. Rajesh’s expertise in pricing has also been invaluable, helping us navigate various options to find the most cost-effective solutions without compromising on quality. His responsiveness and willingness to go the extra mile to resolve any issues have significantly enhanced our experience with Shiprocket. Overall, Rajesh Rana’s dedication and professionalism make him a standout account manager. I highly recommend both Shiprocket and Rajesh for anyone seeking reliable, efficient, and customer-focused shipping solutions.

XFyt

Sep 01, 2024  on Shopify

Extremely easy integration. Really smooth panel which anyone can use from yourself to any new staff can easily understand within hours how to us and operate. Lot of exciting and innovative features to add value to your D2C store. Pretty much ticks all the boxes needed for a great shipping aggregator

Sockscarving

Sep 01, 2024  on Shopify

It is ever best solution for our shipping partner. the manager "Jujhar" and "Shashank" - The support is awesome! even they are at office or outside they keep the work with them everywhere also the experience with this logistic partner is too good for us whether we talk about rates, service or anything!

Brantashop

Sep 01, 2024  on Shopify

best app for shipping for e-commerce business

Cunique Co

Sep 01, 2024  on Shopify

Using it since almost 2 years now. Perfect for all in one shipping solution.

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