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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (598)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

The Foomer

Nov 21, 2024  on Shopify

service and experience with ship rocket logistic was very good

Perfecter

Nov 21, 2024  on Shopify

Shiprocket offers easy integration, multiple courier options, real-time tracking, and competitive pricing. Highly recommended!

My Store

Nov 21, 2024  on Shopify

Shiprocket is a great e-commerce shipping solution!

Crazygifts.in

Nov 21, 2024  on Shopify

Awesome support and service. Best Account Managers , Manika and Kaushal . They understand the issues and prompt resolution. Have tried with multiple aggregators , but shiprocket solution provided by them is best as they understand the problems and issues and give prompt resolution

ANKUR

Nov 21, 2024  on Shopify

User friendly interface which is easy to use and super helpful support team for any technical or delivery issues

French Bonkers

Nov 21, 2024  on Shopify

excellent service.

NovaBox

Nov 21, 2024  on Shopify

Shiprocket is an amazing for all your shipping requirements. Great UI/UX with easy functionalities and tech which helps you seamlessly manage all your shipments. I am personally connected to Shiva as my KAM, and his support and dedication is fantastic. Looking forward to growing my business leaps and bounds with Shiprocket being our complete logistic solution.

BeautyBerry

Nov 21, 2024  on Shopify

Nice app

Colors Queen

Nov 21, 2024  on Shopify

Best shipping aggregator platform

Ishkaara

Nov 21, 2024  on Shopify

Good serviceability across India and new updates from time to time in terms of plugins to increase business.

Urban Covers

Nov 21, 2024  on Shopify

Everything seems good

Sleeplove

Nov 21, 2024  on Shopify

good Platform to work with

Gypsy Maal

Nov 20, 2024  on Shopify

Hatchnhack Cart

Nov 20, 2024  on Shopify

Shiprocket has been a reliable partner for our shipping needs, offering a range of features that cater to diverse business requirements. The platform simplifies the logistics process with its easy-to-navigate interface and a wide selection of courier partners. While there’s room for improvement in certain areas, such as faster resolution of occasional hiccups, the support team is responsive and helpful. Overall, Shiprocket has significantly streamlined our order fulfillment process, making it a valuable tool for growing businesses.

Kashish

Nov 20, 2024  on Shopify

Fantastic Service Shiprocket very supportive for D2C Brands we are very happy from Shiprocket service

Naari

Nov 20, 2024  on Shopify

Great Service Provider Since last 1 year my business grow with using Ship rocket service

SHOP INDIAN DEAL

Nov 20, 2024  on Shopify

Shiprocket Is Good Platform To Ship Your Shipments.

My Store

Nov 20, 2024  on Shopify

Amazing partner for small businesses like us.. KAM are really helpful helps in everyway from marketing to logistics gives best advice & support Highly recommended for small businesses

Bina's Art

Nov 20, 2024  on Shopify

Good company…. Deliver all shipments on time…. Best KAM support….

CASEGEAR

Nov 20, 2024  on Shopify

Best platform to ship orders for brands. The best thing about shiprocket is that there are brand managers who guide us and help us fix issues. Shaurya (Our brand manager) is always there to help any order shipping concerns or queries. Highly recommended

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