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Customer reviews: Shiprocket: eCommerce Shipping

Reviews (577)

Overall rating
4

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

The derma cosmetics

Sep 25, 2025  on Shopify

I've been using Shiprocket for the past one year, and the experience has been truly seamless and efficient. The platform has simplified my order fulfillment process and made shipping across regions smooth and hassle-free. A special mention to my account manager, Rajesh Rana, who has been incredibly supportive throughout. His prompt responses, professional approach, and deep understanding of the platform have helped me resolve issues quickly and optimize my operations. Really appreciate the consistent support from both Rajesh and the Shiprocket team. Highly recommended!

Divine Season

Sep 25, 2025  on Shopify

I've been using Shiprocket for the past 1 year, and my experience has been nothing short of excellent. The platform has made order fulfillment and shipping seamless and efficient for my business. The interface is user-friendly, and the integration with multiple courier partners helps ensure timely deliveries. What truly sets Shiprocket apart, however, is the exceptional support I’ve received from my Account Manager, Mr. Rajesh Rana. Rajesh has been consistently proactive, responsive, and solution-oriented. Whether it was resolving shipping issues, optimizing my logistics strategy, or simply answering queries, he’s always been just a call or message away. His dedication and professionalism have made a big difference in my overall experience. I highly recommend Shiprocket to any eCommerce business looking for a reliable shipping solution. A big thanks to Rajesh Rana and the Shiprocket team for their continued support!

Infinix

Sep 25, 2025  on Shopify

Best shipping aggregator as of now. Easy to use platform

Evopods

Sep 24, 2025  on Shopify

Issue Resolved – Appreciate the Support, Hoping for Consistency I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally.

Planet Herbs Lifesciences

Sep 24, 2025  on Shopify

Collaborating with Shiprocket has been a highly positive experience. Their platform delivers comprehensive support for small businesses, streamlining shipping and logistics with efficiency and ease. The team is dependable, responsive, and consistently provides timely assistance whenever required. Shiprocket plays a pivotal role in enabling business growth and is strongly recommended.

Mykk Store

Sep 23, 2025  on Shopify

Amaira

Sep 23, 2025  on Shopify

Great experience and great support from the KAM team.

craftandjewel

Sep 23, 2025  on Shopify

It is very good and AWesome service provided by Shiprocket, and the support and KAM team is very responsive and attentive.

Buy Maxima SmartWatches Online

Sep 22, 2025  on Shopify

Outstanding platform for shipping all order in one place. Dedicated support team. we recommend to all ship your order only through shiprocket thanks Paramjeet PA Time Industries Unit-II Dharampur HP

Drazzel(The Dry Fruits Hub)

Sep 22, 2025  on Shopify

Shiprocket has been a game-changer for my business. The platform makes shipping super easy – from generating labels to tracking every order in real time. Their courier partner network is wide, so I always get the best rates and fastest delivery options. COD + prepaid management is smooth, and settlements are on time. The dashboard is simple, clear, and packed with features that save a lot of time. I’ve been able to deliver thousands of orders all over India without hassle, and customer satisfaction has improved because of timely deliveries. Their support team is also quick to respond whenever needed. Highly recommended for anyone running an e-commerce or D2C brand!

KEETA LUXURY

Sep 22, 2025  on Shopify

There may be a lot of issues at times, but there’s one person who always makes things better—Ram. Almost every time, he gets things resolved for us. This review is dedicated to employees like him, who are a real asset to the company. Because of people like Ram, I can count on Shiprocket to do the best possible for me.

sticckiz.com

Sep 22, 2025  on Shopify

Our KAM Jagriti and overall Shiprocket support are helpful.

Him Arogya

Sep 22, 2025  on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

trelle

Sep 22, 2025  on Shopify

Definitely the best shipping partner in India, the add ons are definitely worth it. Customer support is also very responsive.

Noorayat

Sep 22, 2025  on Shopify

I’ve been working with Shiprocket for 3 years, and they’ve made shipping completely hassle free for me. A big thanks to my RM, Ravi, who has always been kind, patient, and quick in resolving my issues. My journey with Shiprocket has been truly smooth and easy.

SILAKIVA

Sep 22, 2025  on Shopify

“Excellent Service by Shiprocket” We have been using Shiprocket for our e-commerce business, and the experience has been outstanding. Their platform is very easy to use, and managing orders, shipments, and tracking has become seamless. The delivery partners are reliable, shipping is quick, and customer support is always responsive whenever needed.

Namakwali

Sep 22, 2025  on Shopify

We've had the pleasure of working with Shiprocket, and the experience has been nothing short of outstanding. From day one, their team has demonstrated exceptional professionalism, efficiency, and reliability.

MyChoice

Sep 22, 2025  on Shopify

Wonderful Experience, nice customer support. Application is very fast.

Sweet Dream

Sep 22, 2025  on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

aseschem

Sep 22, 2025  on Shopify

good experience

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