Reviews: Shiprocket: eCommerce Shipping

Customer reviews: Shiprocket: eCommerce Shipping

Reviews (674)

Overall rating

4.3

5

340
4

27
3

2
2

6
1

96

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

Seamless integration with e-commerce platforms like Shopify.
User-friendly platform with detailed shipment tracking.
Access to multiple courier partners, offering flexibility in delivery options.
Proactive and helpful account managers enhancing customer experiences.
A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

Issues with delayed deliveries and weight discrepancies affecting billing.
Instances of poor customer service and unresolved tickets.
Automatic plan upgrades and unexpected charges.
Challenges with COD charges perceived as exorbitant by some users.
Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Cosmos Layers

Nov 23, 2024 on Shopify

Been working with them for over 8 months now, and feel Shiprocket is the best option for New Sellers across India. Smooth Integration , quick and responsive Support Team.

Baer India

Nov 22, 2024 on Shopify

Shiprocket is easy to use and offers good courier options, The platform itself is quite user-friendly, and I appreciate the wide range of courier partners and delivery options available. The shipping process, including generating labels and tracking shipments, is generally smooth, but I’ve faced issues with inventory management, especially with synchronization for returns, replacements, and RTO. Also, it would be helpful if warning emails (like those for missed pickups or delivery delays) included individual order numbers and AWB numbers, instead of just an Excel sheet, to make tracking easier

Giriraj Dhoop

Nov 20, 2024 on Shopify

OVERALL GOOD EXPRIENCE COMPARE TO OTHER

True Silver

Nov 20, 2024 on Shopify

I told to Mr harsh, The overall experience is good with shiprocket, but just bad experience feel with claim team, They are just giving us only date not solution.

Tathasthu

Nov 18, 2024 on Shopify

Have really helpful team for support

ministerwhite.com

Aug 29, 2024 on Shopify

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics, helping us to keep track of shipping costs and performance. If you're running an e-commerce store on Shopify and looking for a reliable shipping partner, Shiprocket is definitely worth considering!

Storikart

Aug 09, 2024 on Shopify

tracking page for shopify is not visable , how to connect tracking page for shopify store?