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Customer reviews: Shiprocket: eCommerce Shipping

Develop by Shopify

Reviews (674)

Overall rating
4.3

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

  • Seamless integration with e-commerce platforms like Shopify.
  • User-friendly platform with detailed shipment tracking.
  • Access to multiple courier partners, offering flexibility in delivery options.
  • Proactive and helpful account managers enhancing customer experiences.
  • A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

  • Issues with delayed deliveries and weight discrepancies affecting billing.
  • Instances of poor customer service and unresolved tickets.
  • Automatic plan upgrades and unexpected charges.
  • Challenges with COD charges perceived as exorbitant by some users.
  • Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Kumi Clothing

Feb 02, 2026  on Shopify

Shiprocket is a great shipping solution for Shopify stores. The integration is smooth and easy to set up, even for beginners. It offers multiple courier options with competitive rates, which helps in optimizing delivery costs. Order processing, tracking, and COD management are well organized on the dashboard. Customer support is responsive and helpful whenever issues arise. Overall, Shiprocket has made shipping operations much more efficient for my store. Highly recommended for growing eCommerce businesses.

Emaan - The Deen Shop

Jan 30, 2026  on Shopify

we find this app extremely easy to use, with smooth Shopify integration. The order sync is slow sometimes but the tracking system is reliable, deliveries are timely, and the support team is responsive, with dedicated account managers providing assistance. They offer multiple courier options, competitive pricing, and efficient order management for both COD and prepaid orders make it a complete and dependable shipping solution.

The Trost

Jan 27, 2026  on Shopify

Good experience with Shiprocket.The platform is easy to use and shipping operations are too smooth. Siddharth Rathore (KAM) has been professional, responsive, and supportive in resolving queries efficiently.

Journal Carnival

Jan 27, 2026  on Shopify

Shiprocket is a good app for business owners. It makes shipping easier by managing multiple courier partners in one place. It has its own perks and some disadvantages, but overall my experience has been good and helpful for day-to-day business operations.

StyleFactory

Dec 30, 2025  on Shopify

The team has been responsive and genuinely tries to help whenever issues come up. While I faced some challenges with the checkout setup and needed clearer guidance on event tracking, the support team remained approachable and willing to assist. With a bit more alignment and technical clarity, their service has strong potential to become even better. I appreciate the effort the team puts in and hope to see continued improvements in support quality.

Yeti Yogi

Nov 17, 2025  on Shopify

Gavyamart Store

Nov 10, 2025  on Shopify

Ship rocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Their support team is responsive and always ready to help. We’ve been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free. Highly recommended for any business looking for a dependable shipping partner!

Decode Age B2B

Oct 04, 2025  on Shopify

good website for maanging logistics

Urban Vest

Oct 03, 2025  on Shopify

We’ve been using Shiprocket for 2 years now, and it has made our shipping process much smoother. The platform is easy to use, integrates well with marketplaces, and provides multiple courier options at good rates. Tracking and order management are also very convenient. While we’ve faced occasional weight disputes and small delays, overall the service has been reliable and supportive for our business growth.

Prime Choice

Oct 02, 2025  on Shopify

Shiprocket has made my shipping process easier with smooth Shopify integration and multiple courier options. Sometimes support takes time, but overall it’s reliable and cost-effective

ZEVIKA HEALTH

Jun 25, 2025  on Shopify

Shiprocket has really streamlined our shipping process—faster dispatch, real-time tracking, and reliable courier options all in one platform. A real game-changer for our e-commerce operations

Triyana

Feb 05, 2025  on Shopify

I had an issue with one of my packages, and I’m really impressed with how quickly and efficiently the Shiprocket team helped resolve it. Their customer service is outstanding—helpful, eager, and attentive to solving problems. I’m really grateful for their support throughout the process. Shiprocket continues to provide excellent service, and I highly recommend them for anyone looking for a reliable and responsive shipping solution!

Auory

Dec 04, 2024  on Shopify

It's the best shipping platform, very convenient and the managers are also very helpful, they always try to solve any problem asap. Must recommended.

KicksCove

Dec 02, 2024  on Shopify

Good app for shipping, has easy integration and services

PRDGY

Dec 01, 2024  on Shopify

Shiprocket has been instrumental in transforming our order fulfillment game. Their platform is intuitive and the customer support is top-notch. We've scaled efficiently with their streamlined logistics. Kudos to the team for helping brands like ours deliver not just products, but experiences. Highly recommend!

Gyros Farm

Dec 01, 2024  on Shopify

speed of app is good , my manager is to humble to resolve our issues

Astrotalk

Dec 01, 2024  on Shopify

Good App. Helps ship products seamlessly with realtime visibility and least tech integration.

Knot Your Type

Nov 29, 2024  on Shopify

Good Servive.

Jagruk Journal

Nov 28, 2024  on Shopify

Amazing Shipping Partner for Our Business Shiprocket has made managing our deliveries so much easier. The platform is simple to use and integrates smoothly with our store, which saves us a lot of time. Their range of courier options helps us choose the best service based on price, delivery speed, and reliability, making logistics a breeze. The tracking system is excellent, and the dashboard is very user-friendly, allowing us to keep track of shipments and update our customers easily. Their customer support team is also very helpful and quick to resolve any issues we’ve faced. Overall, Shiprocket has been a reliable and efficient partner, helping us deliver a better experience to our customers. Highly recommended!

Shopkshm

Nov 25, 2024  on Shopify

I have been using Shiprocket’s platform for quite some time now. While I have faced some challenges with timely deliveries, the team has been responsive and proactive in addressing and resolving these issues promptly.

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