pathetic service. support is good for nothing. High RTO as delivery partner do not connect with customer and return back the product

0 star, 0 star, 0 star, 0 star Extremely Disappointed with COD Charges Initially the COD charges were ranging between ₹70 to ₹90. However, over time, these charges have been inexplicably increased to ₹150, and now they’ve skyrocketed to ₹250! This pricing is absurd, especially for businesses like ours where the product price is ₹199. How are we supposed to sustain operations with such inflated charges? It makes no sense to pay more for COD than the product itself. This is not just inconvenient—it’s outright exploitative. Shiprocket’s practices feel unfair and lack transparency. Absolutely not worth even 0.1 stars. Disappointed beyond words.

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.

They should rename themselves as SHITROCKET, because thats the quality of service they provide absoultely shit. Every bad review of Shitrocket is true and every 5 star review here is fake. Fake attempts at delivering parcels, fake pickup attempts, unintelligent and stupid customer service, no solution provided except for saying sorry. If you have a complaint and problem about shiprocket I strongly suggest you tweet about it on X beacuse thats what I am doing. Let the incompetence of Shiprocket be known in the genral social media not just here. The X handles for shiprocket are @shiprocketcare, @shiprocketindia, and their CEO @Vysheshk....and please make sure you post a tweet every day till Shiprocket doesnt improve and does its job honestly for its customers like us

Terrible customer support. AWB FH004293565IN FH004305609IN FH004306255IN FH004327578IN these shipments has been delivered to the customers via India post. I checked with customers and India post official tracking site. Have raised multiple tickets, still didn't get any proper solution. I'm tired of it. Pathetic service. 29/10/2024 Update: Still didn't get any proper response from their side. I still didn't get the COD remittance.

My issue is that RTOs are being sent to my suppliers' addresses, not mine. The proof you provided is of their receiving, not mine. On my Shiprocket dashboard, I've provided my address accurately everywhere: "A-683, Gali No-15, Part 2nd, First Pusta Sonia Vihar, East Delhi, Delhi, India, 110090." Despite this, RTOs are still being sent to incorrect addresses. Only a few RTOs are reaching there, while others are going elsewhere. I've already informed your internal team multiple times that occasionally I receive 6-7 RTOs at my address. I need all RTOs delivered here, as it has always been stated. I'm not sure what's being done. This is precisely the issue I've been highlighting in my emails, which is causing me immense frustration. Despite repeatedly informing you via calls and emails to at least stop sending RTOs until the issue is resolved, it seems to be falling on deaf ears. Even today, an RTO was sent, and who knows where it ended up. The AWB is "344789357475." It's absurd that despite my constant complaints, RTOs continue to be dispatched incorrectly. Your system is flawed, and then you state that if there's no response within 48 hours, the ticket will close. Am I expected to send emails for every single RTO daily? Despite my complaints, there's been no response, and despite my request to stop sending RTOs, there's still no response. Initially, when I noticed two RTOs marked as delivered but not received, I contacted your customer support. They initially claimed there was an issue with the address, but when I checked my dashboard, everything was correct. After they verified, they admitted the address was indeed correct and suggested I might have updated it after the RTO issue arose, assuring me that future RTOs would be sent to the right address. I let it go at that time since it was just about two RTOs, but now the number has exceeded 30, causing daily frustration. I have already shared screenshots before, and I have shared screenshots over the call. If necessary, I can even provide remote access to my system, although I believe you can check this yourself. I just want a solution, no more excuses, and no more wasted time. Please do not repeat the previous excuses. I urge you to conduct a proper investigation, or I will take this matter to consumer court. I cannot bear further losses due to your errors. My demands are: Immediate investigation and correction of this issue. Delivery of all pending RTOs to my address without further delay. Compensation for any losses incurred due to your system errors. Please conduct a thorough investigation and, if necessary, call me to resolve this issue quickly. I am unable to scale my business due to this ongoing problem. I need the RTOs delivered to my address or a refund for those sent elsewhere. Just fix the problem and collect any details you need from me to do so.

Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available. Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem. Please don't use their services. Shutting my account after my second shipment only.

very bad experience their support system is worst

Damaged Products: Your product worth ₹998 was damaged, and they claimed no responsibility. you discribe insurance policies more clearly. Delayed Shipments: If most of your shipments (out of 15) were delayed, it reflects poor service quality. Promise Tag: A promise tag usually indicates that a company commits to delivering within a certain time frame. you have to transperency about pricing also

bed service company, itani ghatiya service mene aaj tak nahi dekhi hai, sare ford hai, sub milake Seller ko bewfuk bana rahe hai, our sub chor hai. Shipment NDR & RTO Issue Over Undelivered Shipment 1.R121903050KR 2.R121918037KR 3.R121916251KR

In simple words, highly immoral, unethical slackers. CHOR HAI SAB, INCLUDING THE FOUNDERS OF THIS COMPANY. They would deduct money from your wallet for no reason, so be careful. Any complaint to them is like fighting with pigs, they like their immoral tactics.

Horrible service. So much of harassment so much of fraud, so much money they keep deducting from dashboard no help given by anyone. horrible service! someone reaches out and then doesn't reply for months.

I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters worse, when I received the shipment back, it contained a completely different product than what was originally sent, because obviously the customer already received the order. This is a clear indication of negligence and mishandling of the order. I am utterly unsatisfied with the lack of control over shipments and poor service provided by Shiprocket. And this is not the first time I've faced this issue, there are several different issues like lost shipment, undelivered shipment wtc with their service. I would not recommend their services to anyone.

Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and are suitably employed by company. Noone ever solves anything including their senior managers who are just more experienced in saying sorry in better language and authority and that even they have escalated the issue. To whom, no one knows and nothing happens. The tickets are shown resolved after 48 hrs having done Nothing. Most pathetic service. Have had enough now.

TATTI company- BULSHIT- No reason Weight dispute create karte hai... and auto deduct from wallet.... ****WORST***** ****CHEAT**** FRAUDSTER Be aware guys....

They are scammers and fraud company . Took money from customer and and showing product in RTO. DO not physically deliver your RTO. do not take their service

Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake delivery attempts. They don't have any leverage over these couriers like Delihivery and Amazon-Masters of Fake attempts for COD. And those 20% undelivered orders are enough to give you massive headaches and unwanted criticism from Customers. As a Brand, this alone will tarnish our reputation. Though they are coming up with new offerings, everything is based on their core offering as Courier Aggregators- And they have failed miserably in this. Frustrating. Head-Ache Inducing.Pathetic. Good for Nothing Customer Care will ask for 24-48 hrs to find the solution- and that solution will be RTO, with the hungry Courier Companies charging you for sending the package back to us. Just think about it- They show the audacity to take shipping charges, make fake attempts, and charge us for RTO, thus making us pay for their mistake. It's a minimum loss of 200 Rs per order. Just Imagine how it will affect our business. There will be thousands of Sellers with this same experience. I hope their CEO sees this comment. I hope they correct themselves. But, all these years of my terrible experience suggest that they won't change. What a Pity!!!

Never think about trying them. There are lots of shady stuff they are doing. Please try to use direct courier company for your business.

Very poor service. Staff is rude and they never have solutions for anything. So many lost package and no solutions after that too. No delivery on time, Most of the time I have received my COD Remittance after 15-20 days. My customers received different products than we have sent and they take no responsibility for that too. PATHETIC SERVICE.