In simple words, highly immoral, unethical slackers. CHOR HAI SAB, INCLUDING THE FOUNDERS OF THIS COMPANY. They would deduct money from your wallet for no reason, so be careful. Any complaint to them is like fighting with pigs, they like their immoral tactics.

Horrible service. So much of harassment so much of fraud, so much money they keep deducting from dashboard no help given by anyone. horrible service! someone reaches out and then doesn't reply for months.

I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters worse, when I received the shipment back, it contained a completely different product than what was originally sent, because obviously the customer already received the order. This is a clear indication of negligence and mishandling of the order. I am utterly unsatisfied with the lack of control over shipments and poor service provided by Shiprocket. And this is not the first time I've faced this issue, there are several different issues like lost shipment, undelivered shipment wtc with their service. I would not recommend their services to anyone.

Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and are suitably employed by company. Noone ever solves anything including their senior managers who are just more experienced in saying sorry in better language and authority and that even they have escalated the issue. To whom, no one knows and nothing happens. The tickets are shown resolved after 48 hrs having done Nothing. Most pathetic service. Have had enough now.

TATTI company- BULSHIT- No reason Weight dispute create karte hai... and auto deduct from wallet.... ****WORST***** ****CHEAT**** FRAUDSTER Be aware guys....

They are scammers and fraud company . Took money from customer and and showing product in RTO. DO not physically deliver your RTO. do not take their service

Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake delivery attempts. They don't have any leverage over these couriers like Delihivery and Amazon-Masters of Fake attempts for COD. And those 20% undelivered orders are enough to give you massive headaches and unwanted criticism from Customers. As a Brand, this alone will tarnish our reputation. Though they are coming up with new offerings, everything is based on their core offering as Courier Aggregators- And they have failed miserably in this. Frustrating. Head-Ache Inducing.Pathetic. Good for Nothing Customer Care will ask for 24-48 hrs to find the solution- and that solution will be RTO, with the hungry Courier Companies charging you for sending the package back to us. Just think about it- They show the audacity to take shipping charges, make fake attempts, and charge us for RTO, thus making us pay for their mistake. It's a minimum loss of 200 Rs per order. Just Imagine how it will affect our business. There will be thousands of Sellers with this same experience. I hope their CEO sees this comment. I hope they correct themselves. But, all these years of my terrible experience suggest that they won't change. What a Pity!!!

Never think about trying them. There are lots of shady stuff they are doing. Please try to use direct courier company for your business.

Very poor service. Staff is rude and they never have solutions for anything. So many lost package and no solutions after that too. No delivery on time, Most of the time I have received my COD Remittance after 15-20 days. My customers received different products than we have sent and they take no responsibility for that too. PATHETIC SERVICE.

SUCH A PATHETIC PALTFORM. NO CUSTOMER SERVICE. NO RESPONSE BY RAISING TICKET. YOUR TICKET GETS AUTOMATICALLY CLOSED. THEY EARN BY RAISING WEIGHT DESCREPENCIES. SHOPIFY SHOULD REALLY BAN THEM FROM THEIR STORE. PLEASE DO NOT CONNECT SHIPROCKET WITH YOUR SHOPIFY ACCOUNT. WE HAVE STOPPED USING SHIPROCKET SINCE 2 MONTHS AND STILL THEY ARE RAISING WEIGHT DESCREPCIES AND DEDUCTING MONEY FROM OUR WALLET. PLEASE DO NOT USE SHIPROCKET.

Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.

Worst service. I opted for early COD even after a week I couldn't get my payments. My store was giving them 70 order daily even from the beginning but then also they couldn't even handle my queries. Because of their pathetic service my cash flow was affected. I will never ever use shiprocket again and will never recommend to anyone. Instead directly go with delhivery or any big courier company.

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for. The so called [email protected] id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.

Horrible customer service. Keep disconnecting the calls. The rate calculator keeps changing the rate. Its so awkward when you commit to customer and then get charged something higher

PATHETIC SERVICE. THEIR CARRIER PARTNERS ARE SHOWING RTO DELIVERED EVEN IF THE ORDER IS ALREADY DELIVERED TO THE CUSTOMER. ALSO THEY ARE NOT SETTLING THE MONEY AS WELL. THIRD CLASS COMPANY. SUCH THIEVES THEY ARE.

Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return. .

Very bad service product support team does not work properly Products are not delivered. When we tell AM, 30 days pass by and then even RTO is not delivered Even if the courier makes a mistake, just look at this return %

Worst ever. The only target of them is make you recharge the wallet. I shipped my first shipment using SHIPROCKET - India Post Speed Post Air on 21-05-2024 Order id- 3135924191 India Post - Speed Post AirAWB # EZ165699845IN Customer paid and got the shipment on 24-05-2024 itself. I checked with customer and India post website as well. https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx I didn't get my money still now. I raised ticket but they closing the tickets without proper resolution. my site- kjshopy.com Business name- KJ shopy

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for.