Consistently late deliveries. My customers think I'm scamming them because Shiprocket's delivery date/status doesn't update properly. Recently, it took them 4 days to deliver within the same city. Save yourself all the frustration and never choose Shiprocket.

Shiprocket shipping rates are too high.

We have been using Shiprocket for our shipping operations, but our experience has been extremely disappointing and financially damaging. There are **serious issues with weight discrepancy charges**. The invoiced weight shown on shipments is often **less**, but a **higher amount is deducted from the wallet**, which clearly does not match the invoice or actual package weight. Despite using standard, verified packaging, repeated and unjustified weight disputes are raised. Additionally, we have faced **unfair wallet deductions**, lack of transparent billing, and **no clear justification or resolution** even after raising multiple tickets. RTO losses are another major concern. Many shipments are marked as **attempted or customer refused without any real delivery attempt**, leading to unnecessary returns, higher costs, and loss of trust with customers. These RTOs directly impact seller profitability, and there is no accountability at courier level. Overall, this feels like a **systematic issue** rather than isolated cases. The lack of transparency, incorrect deductions, and repeated RTO losses make it very hard for a seller to rely on Shiprocket as a logistics partner. We strongly advise other sellers to **monitor wallet deductions, weight disputes, and invoices very carefully** before scaling with this platform.

They are big scammers. I sent a secure shipment of Around Rs 5700 with bluedart. The shipment was marked rto but the rto was never delivered to me. shiprocket said we will mark it lost if you do not receive it. I opened so many mutiple tickets and gave them recording of bluedart in which they were clearly saying that shipment has been damaged and we are marking it as destroyed. After 80 days of fighting shiprocket is saying we will not pay you anything as it has been marked as destroyed. They will eat your hard earings like this. This money which they have scammed will never work for them. Lastly I will say this company will be closed by 2028 this is my wish . God always see everything. Bluedart tracking: 78047520423

Very poor delivery service. 3 delivery attempts were marked failed, but no call was received by the customer even once. Still the reason shows “Customer refused”, which is completely incorrect. Such false updates are unacceptable and harm seller and customer trust.

Pathetic support from their team, There is intellectual gap with account managers and team. I have been facing issue with Checkout and they can't even tell a single event name. Karan negi or Vishank or names I can't count on fingers, I don't even know how on earth with this pathetic support this company is still breathing.

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification. We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything. Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

Worst delivery integration, we are a new brand and none of our orders have reached customers. All were RTO initialted with no information to the cutomer. Even RTO didn't reach us, every time a ticket is raised for our issue but no satisfactory outcome.

Our AOV is 10K plus we have 50 plus order per day and we are using Ship rocket for order fulfilment (warehousing) + Shipping. We have faced multiple issues like delayed order processing, in some cases orders left pending and not processed until reminded. Customers complaining about delayed delivery, missing product. No claims settled. We requested for secure processing and order insurance the team didn't respond we escalated to senior team members as well but there was no solution provided. If you ask for the order status why is it not processed the team will keep passing the ball to their internal teams and at the end you will face huge order cancelation and no ownership will be taken by Shiprocket

We have been using Shiprocket for our shipments, but the service quality has dropped drastically. They are marking fake delivery attempts and updating false delivery statuses. Even after multiple emails and support calls, there is no proper resolution. Prepaid orders are not even attempted properly, and shipments remain stuck at hubs for days with no updates. Their customer support only gives generic replies without solving the issue. This is one of the worst experiences we’ve had with a logistics aggregator. We are now actively looking for a reliable alternative to Shiprocket.

Worst shipping experience ever. Absolute joke of a company. Pending for 2+ months: I’ve been waiting over TWO MONTHS for resolution on missing parcels and claims. Still nothing. Worst logistics partner ever. Scammy, useless, and full of excuses. Stolen Products: AWB IDs 19041803490795, 1504864576384 (Delhivery). Another claim 362946597038. In each AWB, I shipped 3 products, but only 2 were delivered. The courier straight up STOLE 1 product from my packaging. I submitted all proofs, yet Shiprocket rejected the claim without logic. Disposed Off Scam: Many of my products are still lying in their office under “disposed off” status — shipments that I never sent there. Instead of resolving, they’re shamelessly asking me to come and collect from their office in Sultanpur, Delhi, as if it’s my fault. Total harassment. Excuses & SOP Drama: Every single time, they hide behind nonsense like “courier has images,” “applied weight lesser,” “waiver not aligned with SOP.” Just jargon to deny responsibility. They also apply incorrect weight charges on shipments to loot more money. Zero Accountability: Shipments are safe in THEIR office (their own words), yet they expect me to book reverse pickups, visit their office, or pay fresh freight to get my own stock back. WTF is this? This company is an absolute nightmare — delays, theft, rejection of valid claims, fake weight charges, and shameless excuses. They’re experts at wasting merchants’ time and money. This company is only good at dragging, rejecting, and passing the buck. Every ticket is a new circus of excuses. They waste time, play blame games with courier partners, and make merchants suffer. If you care about your business, stay away from Shiprocket. They’ll take your shipments, lose/misplace them, and then make YOU run after them to collect what’s left. Absolute scammy service.

If you want to save your eCommerce business, don't use Shiprocket as your shipping partner. I can give you 10 reasons for this advice: 1. Unqualified/unprofessional support staff. 2. Fake weight discrepancies - They steal money from your wallet without giving you any proof of weight discrepancies. They can even create weight dispute 2 months later of your shipment delivery. 3. Label tampering at the hubs. They full support their delivery staff even knowing that the parcels are being theft in their hubs. 4. FAKE delivery attempts. Even when the customers say that no one called about the delivery, their delivery boys reports that the customer was not available at the delivery address. Shiprocket fully supports these liar delivery boys. 5. Support tickets will be closed without adding any comments or answers. 6. No responsibility of lost and damaged shipments. 7. COD remittance will be pending for months and no one will respond on your tickets for it. 8. Support team plays ball-passing game when you are in trouble to deliver your shipments on time. 9. If you have breakable items in your shipment and it's returning back to you, only by the grace of god it can return to you unbroken. In 90% cases it will be broken. 10. It's not possible to get any claim for your lost or damaged shipments. There are a few more but if you are a wise eCommerce business owner the above are sufficient to avoid Shiprocket!! We have used them for 5-6 months and finally said goodbye to them now.

Extremely Disappointing: Hidden Fees, Terrible Support, and a Greedy Business Model I strongly advise against using Shiprocket. My experience has been overwhelmingly negative due to their exorbitant and unpredictable pricing, completely ineffective support, and a flawed portal system. The primary issue is the pricing. They charge significantly more for nearby shipping than one would reasonably expect. Furthermore, the platform forces you to constantly recharge your wallet. After depositing ₹500, they still demand additional payments when you select a shipping partner, holding your funds hostage. Their customer support is utterly useless. Agents provide no solutions, offer only excuses, and tell you to "wait" before hanging up. There is no real service—only a system designed to extract money. Ultimately, Shiprocket doesn't even provide the shipping service themselves; they merely act as a middleman for partner carriers. Because of their greed and impossible-to-satisfy payment demands, I was never able to actually use their service. I cannot recommend them to anyone.

Worst company indeed. Terrible support team, no help provided. They love charging you an arm and a leg for nothing.

Worst experience ever! I’ve been facing integration issues for the last 2 months and there’s still no resolution. Every time I contact support, they only repeat the same line — “wait for 24 working hours and share your credentials.” After that, calls are disconnected with no follow-up. Even spoke with their technical head, but the issue remains unresolved. Extremely unprofessional and frustrating service.

Shiprocket is not a logistics partner – it’s a SCAM platform designed only to loot money from small businesses. We’ve been using them for 7 MONTHS and every single time we raise a claim, it gets rejected with the SAME copy-paste reason: “awb is not properly visible in the unboxing video”. This is after providing crystal-clear, HIGH-RESOLUTION unboxing videos where even a 10-year-old can clearly read every single detail printed on the shipping label. STILL, they reject claims. It’s not a one-time incident – this has happened more than 20+ times with us. They keep selling unnecessary, overpriced “services” like delivery boost, rto suite, engage360, faster delivery etc. – but there is ZERO actual service or response. Their main focus is upselling useless subscriptions and making money, not helping sellers. To make it worse: • 40% of orders exceed the Estimated Delivery Date (EDD) • Almost every courier makes fake delivery attempts, the parcels go in RTO, and we LOSE our customer forever • After RTO, we receive damaged or stolen products • We even paid ₹50–₹60 for “secure shipment insurance” on every order – still ZERO payout, claims are copy-paste rejected • If you ship 10 orders per day through Shiprocket, be ready to hire a full-time employee just to raise tickets, send mails for fake attempts/exceeded EDD, chase them for RTOs etc. – and EVEN AFTER ALL THAT effort, you get NOTHING We have now started shipping directly through individual courier companies (without Shiprocket) and the difference is DAY AND NIGHT: ✔ Faster deliveries ✔ No fake attempts ✔ No fake weight discrepancy ✔ No claims headache This clearly proves the issue is SHIPROCKET, not the courier companies. Even their “customer support” is pathetic. You waste 5 minutes explaining your problem – they disconnect the call. You call back and explain again – they disconnect again. It’s an endless loop. If you care about your brand reputation, customer trust and repeat orders – DO NOT use Shiprocket. They are not a logistics partner, they are a complete fraud and a money-looting platform.

sabke sab third class log account manager ek number ka kam chor 10 din se late hone vale kafi parcle fir b koe solution nai such third class team dont use this boss b vale sabke sab

3rd class service by shiprocket no option to edit cod details product add or remove and tracking info not sync automaticly and worst customer service

it is the worst company that offers logistic services. Delivery Person dont even make an attempt to deliver the package & mark it as customer Uncontactable & even after spking to customer & arranging for Delivery they dont even chk for the instructions given just looking to mark packages to RTO Their team is so irrelevant they dont even bother to try & resolve the concerns being highlighted worst Experience & Pathetic customer support