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Customer reviews: Shipping & Delivery ‑ ShipZip

Reviews (388)

Overall rating
5

What Merchants Think

"Shipping & Delivery ‑ ShipZip" is highly appreciated by merchants for its robust functionality and outstanding customer support. Merchants frequently commend the app for its ability to manage complex shipping logistics and for significantly improving their shipping processes. The app is trusted by users running multiple Shopify sites and is consistently praised for resolving issues that other apps cannot address.

Key Strengths

  • Customizable shipping rules and zones
  • Excellent customer support, particularly highlighting team members Sid and Ankit
  • Efficient handling of complex shipping requirements and multiple carriers
  • Seamless integration with Shopify, enhancing flexibility and functionality
  • User-friendly interface and ease of use

Common Concerns

  • Requirement for a Shopify Advanced plan or additional fees for access to certain API features
  • Initial setup can be complex and might require support assistance

Final Thoughts

The overall reception of "Shipping & Delivery ‑ ShipZip" is overwhelmingly positive. The app is considered an invaluable tool for managing shipping logistics, particularly for stores with complex requirements. Its exceptional customer support and ability to address diverse shipping needs make it a highly recommended choice for Shopify merchants looking to enhance their shipping and delivery operations.

Mabel & Fox

Feb 12, 2025  on Shopify

This app has enabled us to offer complex shipping options depending on product size, price, location and more... The support is great and we're very happy with it!

Premier Christmas

Feb 11, 2025  on Shopify

Our third Shopify site using ShipZip - we don't even need to consider looking elsewhere. Shipzip allows us to set zones according to courier's boundaries with prices set according to postcode and more complex rules using Shopify tags for bulky items, specialist carriers, and discounts/free shipping rules. Does everything we want and more besides. Top notch support too.

Premier Camping

Feb 06, 2025  on Shopify

An excellent solution for stores with multiple rules. We've just re-structured our shipping with more complex rules for multiple carriers, each with different services to postcode areas and ShipZip made it easy to re-write our rules effectively, split into manageable zones. If you take the time to work out your rules before entering them in, and work logically, ShipZip is a very powerful solution that supports UK postcodes very well. Support is quick and polite. Note: You do need to be on the Shopify Advance plan, or for lower Shopify tiers either pay your Shopify subscription annually or pay Shopify an extra fee to expose the carrierservice API to the app, but that is a Shopify policy to lock out this feature to basic stores, not a fault of the app. Would 100% recommend ShipZip for a store including bulky items with carrier surcharges and delivering to zones with different carrier charges.

Kandoi Bhogilal Mulchand

Jan 15, 2025  on Shopify

Amazing Shipping Management Tool! The ShipZip app has been a game-changer for my Shopify store. Managing shipping and delivery options used to be a headache, but this app has streamlined everything. What I love about it: Ease of Use: The user interface is intuitive and straightforward, making setup and management a breeze. Customization: It allows me to set delivery zones, shipping rates, and even offer time-slot-based delivery options, which my customers love. Efficiency: It integrates seamlessly with my store, updating orders and shipping details in real-time. Support: The customer support team is responsive and helpful, guiding me through the initial setup and addressing any questions promptly. Since implementing ShipZip, I've seen a noticeable improvement in order accuracy and delivery speed, resulting in happier customers. I highly recommend this app to any Shopify store owner looking to elevate their shipping and delivery processes!

Blend+r

Jan 08, 2025  on Shopify

An incredibly well working app. You don't need to look for any other app. Customer service responds instantly. Especially Ankit helped me with my problems immediately and was very patient. Thank you for everything.

FRISKY BUSINESS SG

Jan 07, 2025  on Shopify

Great App and Excellent Support! The shipping and delivery features, especially the Ship Zip option, are fantastic and very user-friendly. A big shoutout to the customer service representative, Ankit, who was incredibly helpful and resolved many of my issues efficiently. Highly recommend this app for anyone managing shipping needs!

American Fire Brigade

Jan 04, 2025  on Shopify

Shopify causes problems sometimes with updates etc and also I have alot of issues with Shopify Collective but SHIPZIP is always fast to fix the bugs even though they didn't cause them, 5 Stars!!

Tee for the Soul

Jan 02, 2025  on Shopify

It works perfect and Sid was super helpful. We needed to combine our shipping charges from 4 locations into 1 seamless transaction and Shopify doesn't offer it. I highly recommend this APP.

A2Z Fitness

Dec 25, 2024  on Shopify

An excellent team with great knowledge and responsiveness. The product is outstanding, offering fantastic features, and the team is highly skilled at customizing it to meet specific needs. Highly recommended!

Vaucluse Cellars

Dec 16, 2024  on Shopify

Highly recommend Cirkle Studio's Shipping Apps for their outstanding support. We faced complex shipping requirements, being able to work in with custom bundling, discounts, and in-store pick up only products, as well as products to be shipped. When we needed to add postcode-specific shipping for certain states, our previous app fell short. Switching to Cirkle Studio's shipping apps was a game-changer. Their apps could do exactly what we needed, while also reducing our overall app fees. Their support team was so responsive and helped guide me through the setup process. No challenge was too difficult for them to help solve. Cirkle Studio's shipping apps offer unparalleled functionality and outstanding customer service. For anyone seeking a comprehensive shipping solution, their shipping apps are an excellent choice. They certainly will be my first choice next time I need to set up any shipping outside Shopify’s native shipping settings. Highly recommend them!

Beattie's Distillers

Dec 10, 2024  on Shopify

ShipZip provided an excellent solution for our distance-based shipping needs, making our logistics seamless and efficient. Their support team was outstanding—always available to assist us and resolve any issues promptly. It felt like they were truly committed to our success. Highly recommend ShipZip for their exceptional service and dedication!

The Healing Hedge Witch

Dec 03, 2024  on Shopify

They solved a huge problem for me, as Shopify has no good way to handle flat rate shipping. And their customer service has been top tier, twice answering me immediately for help as I was getting everything set up. Very good app at a very fair price.

CosmoGrill

Dec 01, 2024  on Shopify

Support was quick to deploy a fix for the issue wherein the cart crashed after removing an item from cart after selecting a delivery date. Highly recommend!

Pepe Ganga Online | Everything for the home

Nov 21, 2024  on Shopify

This app did what no other app could. We have a very complicated delivery method, with multiple carriers and a lot of restrictions on what we can ship (or not) to places. The app do everything. On top of that support is excellent, which you will need because a comprehensive app like this tends to be complicated. This app is worth every penny.

EvenGreener

Nov 13, 2024  on Shopify

We started using ShipZip to avoid Shopify's double delivery charges when orders are shipped from multiple locations. The app we used to get round this initially worked pretty well but more and more double charges had started to appear recently, mainly due to us shipping products from more locations. When discussing this with them, they advised that our scenarios would not work with their app. This forced us to look for a new solution to calculate delivery charges and I am happy that we found ShipZip. We run 2 stores, one of which has quite specific delivery charge rules and restrictions so it was important for them to work well. We initially tried to set this up ourselves but required some support to get them working perfectly. Sid responded quickly and was incredibly helpful. He quickly translated our requirements into multiple checkout rules which actually work. We highly recommend Cirkle Studio and the ShipZip app, especially if you have multiple stock locations and / or non-standard delivery requirements.

EIDEAL

Oct 28, 2024  on Shopify

We are using this App to handle our shipping & delivery requirements. App has solved our double shipping related issue. very supportive team. they helped us lot in app setup and double shipping related issue.

RugsDirect

Oct 22, 2024  on Shopify

I had an excellent experience with the ShipZip app support team regarding my variant SKU shipping issues. They were quick to respond and provided clear, effective solutions tailored to my needs. Their expertise helped resolve the problem swiftly, and they followed up to ensure everything was working smoothly. I highly recommend their support for anyone facing similar challenges! Specially thanks to @Ankit

Evre Limited

Oct 01, 2024  on Shopify

We have used ShipZip since launch and have always had a positive after service from colleagues and a reliable app to assist us with our operations, highly recommended and versatile must have for stores!

MYNEXTBIKE

Sep 30, 2024  on Shopify

We use this app so that buyers on our marketplace platform can see the rates of distance based shipping on the product pages. The app support team have gone above and beyond to make it work for us!

SupaHeat Fuels

Sep 04, 2024  on Shopify

We used this App to handle our shipping & delivery requirements. We setup the App ourselves, but run into a few problems with it not working quite as expected for some specific scenarios. However, we are very happy with the support we received when we raised the issue with the App development team. They worked through the problem and came up with a solution that met our needs. Thanks for all your help!

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