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Customer reviews: Shipping & Delivery ‑ ShipZip

Develop by Shopify

Reviews (358)

Overall rating
5

What Merchants Think

"Shipping & Delivery ‑ ShipZip" is highly appreciated by merchants for its robust functionality and outstanding customer support. Merchants frequently commend the app for its ability to manage complex shipping logistics and for significantly improving their shipping processes. The app is trusted by users running multiple Shopify sites and is consistently praised for resolving issues that other apps cannot address.

Key Strengths

  • Customizable shipping rules and zones
  • Excellent customer support, particularly highlighting team members Sid and Ankit
  • Efficient handling of complex shipping requirements and multiple carriers
  • Seamless integration with Shopify, enhancing flexibility and functionality
  • User-friendly interface and ease of use

Common Concerns

  • Requirement for a Shopify Advanced plan or additional fees for access to certain API features
  • Initial setup can be complex and might require support assistance

Final Thoughts

The overall reception of "Shipping & Delivery ‑ ShipZip" is overwhelmingly positive. The app is considered an invaluable tool for managing shipping logistics, particularly for stores with complex requirements. Its exceptional customer support and ability to address diverse shipping needs make it a highly recommended choice for Shopify merchants looking to enhance their shipping and delivery operations.

Mocka Australia

Oct 17, 2025  on Shopify

Great assistance from Siddharth when we were stuck.

Pixies Gardens

Oct 16, 2025  on Shopify

A great customer support and Siddharth is a great person to resolve my issue on the fly

Hairdo USA

Oct 15, 2025  on Shopify

This app suite is extremely versatile in how it offers a wide range of shipping options and combinations based on brands, colors, cart totals, filters... anything you can think of that might offer a different shipping experience is possible. And if you run into a snag or can't get it to work the way you need it to, the support team for this app is extraordinary. They will have your ideal shipping scenario working in very short order. Each time I needed to update shipping and couldn't get it to work just right, a developer was able to walk me through the process and tell me how to update the setting in the future. Each and every developer I have worked with using this app has been helpful and friendly and patient! 10/10- HIGHLY recommend this app.

Oli Joy Sports

Oct 10, 2025  on Shopify

very patient to help me solving my issue. Aayushii Ray is nice

Béis

Oct 08, 2025  on Shopify

Amazing and capable app that is super flexible. The customer service is great and helps you with any issue. Very affordable for how powerful it is

Premier

Oct 01, 2025  on Shopify

Brilliant, the support is second to none too. Sid helped me set up a complicated set of requirements that actually went beyond delivery to additional bits that we thought a Shipping App wouldn't be able to do, but he was sat with me and worked out all our requirements and then setup setting up not only ShipZip but using other apps on Shopify too. Above and beyond.

American Copper & Brass

Sep 29, 2025  on Shopify

These guys have great customer service. Sometimes I don't have time to create rates or trouble shoot on my own. These guys help with it all. Highly suggest if you are busy and need a good shipping rate/method go with them

OzCoolers

Sep 23, 2025  on Shopify

Very Helpful as always

Rachel Donath Trade

Sep 22, 2025  on Shopify

Fabulous Flowers and Gifts

Sep 19, 2025  on Shopify

Sid is amazing. Always so helpful and goes the extra mile. I have never had an issue that has not been resolved and in record time. I never have to wait. AMAZING!!!!!!

Pretty Little Home

Sep 19, 2025  on Shopify

Very helpful, Sid responded to query straight away and fixed our issue.

Just Crafty

Sep 11, 2025  on Shopify

Ankit from customer service was very helpful in ironing out a few set up issues I had and responded very quickly.

OzWashroom

Sep 10, 2025  on Shopify

Awesome support, and fantastic app, all running smoothly, no dramas.

Drifter Surf

Sep 06, 2025  on Shopify

From all shopify third party app i have been using, this is by far the best customer service. Sid is very helpful. Tried different app for my complex shipping configuration, only ShipZip can handle those.

LeBlank Corporativo

Sep 03, 2025  on Shopify

Very good! Ankit was very kind and quickly

CW STORE

Aug 28, 2025  on Shopify

Aplicativo funciona muito bem, excelente para quem precisa fazer entrega local em determinados CEPs. Suporte excelente.

Bushdoctor

Aug 26, 2025  on Shopify

Praktische App, Support ist sehr hilfreich!

Drømmehave

Aug 20, 2025  on Shopify

Great app and support is really great also

Gospel Pianos

Aug 18, 2025  on Shopify

ShipZip is a great app that worked perfectly for our requirements. It allowed us to set up postcode-based and product weight-based shipping charges with ease. The support team is quick, responsive, and excellent – making the whole experience smooth and reliable. Highly recommend!

LeBlank.com.br

Aug 14, 2025  on Shopify

Suporte muito rápido e eficiente

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