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Customer reviews: Shipping & Delivery ‑ ShipZip

Develop by Shopify

Reviews (358)

Overall rating
5

What Merchants Think

"Shipping & Delivery ‑ ShipZip" is highly appreciated by merchants for its robust functionality and outstanding customer support. Merchants frequently commend the app for its ability to manage complex shipping logistics and for significantly improving their shipping processes. The app is trusted by users running multiple Shopify sites and is consistently praised for resolving issues that other apps cannot address.

Key Strengths

  • Customizable shipping rules and zones
  • Excellent customer support, particularly highlighting team members Sid and Ankit
  • Efficient handling of complex shipping requirements and multiple carriers
  • Seamless integration with Shopify, enhancing flexibility and functionality
  • User-friendly interface and ease of use

Common Concerns

  • Requirement for a Shopify Advanced plan or additional fees for access to certain API features
  • Initial setup can be complex and might require support assistance

Final Thoughts

The overall reception of "Shipping & Delivery ‑ ShipZip" is overwhelmingly positive. The app is considered an invaluable tool for managing shipping logistics, particularly for stores with complex requirements. Its exceptional customer support and ability to address diverse shipping needs make it a highly recommended choice for Shopify merchants looking to enhance their shipping and delivery operations.

Hairdo USA

Oct 15, 2025  on Shopify

This app suite is extremely versatile in how it offers a wide range of shipping options and combinations based on brands, colors, cart totals, filters... anything you can think of that might offer a different shipping experience is possible. And if you run into a snag or can't get it to work the way you need it to, the support team for this app is extraordinary. They will have your ideal shipping scenario working in very short order. Each time I needed to update shipping and couldn't get it to work just right, a developer was able to walk me through the process and tell me how to update the setting in the future. Each and every developer I have worked with using this app has been helpful and friendly and patient! 10/10- HIGHLY recommend this app.

Béis

Oct 08, 2025  on Shopify

Amazing and capable app that is super flexible. The customer service is great and helps you with any issue. Very affordable for how powerful it is

Premier

Oct 01, 2025  on Shopify

Brilliant, the support is second to none too. Sid helped me set up a complicated set of requirements that actually went beyond delivery to additional bits that we thought a Shipping App wouldn't be able to do, but he was sat with me and worked out all our requirements and then setup setting up not only ShipZip but using other apps on Shopify too. Above and beyond.

American Copper & Brass

Sep 29, 2025  on Shopify

These guys have great customer service. Sometimes I don't have time to create rates or trouble shoot on my own. These guys help with it all. Highly suggest if you are busy and need a good shipping rate/method go with them

Fabulous Flowers and Gifts

Sep 19, 2025  on Shopify

Sid is amazing. Always so helpful and goes the extra mile. I have never had an issue that has not been resolved and in record time. I never have to wait. AMAZING!!!!!!

Just Crafty

Sep 11, 2025  on Shopify

Ankit from customer service was very helpful in ironing out a few set up issues I had and responded very quickly.

Drifter Surf

Sep 06, 2025  on Shopify

From all shopify third party app i have been using, this is by far the best customer service. Sid is very helpful. Tried different app for my complex shipping configuration, only ShipZip can handle those.

CW STORE

Aug 28, 2025  on Shopify

Aplicativo funciona muito bem, excelente para quem precisa fazer entrega local em determinados CEPs. Suporte excelente.

Gospel Pianos

Aug 18, 2025  on Shopify

ShipZip is a great app that worked perfectly for our requirements. It allowed us to set up postcode-based and product weight-based shipping charges with ease. The support team is quick, responsive, and excellent – making the whole experience smooth and reliable. Highly recommend!

Comfy Koalas

Aug 12, 2025  on Shopify

Helps us do per postcode shipping. Fantastic support, always so helpful in making it work as you need.

Khoya Mithai

Jul 18, 2025  on Shopify

I Had a words with Ankit : he has great knowledge and quick problem solving skill Thank Team and Ankit for your quick response and solution :

Cotswold Flour

Jul 02, 2025  on Shopify

Fills in a lot of the missing functionality that Shopify lacks - essential for shipping to different zones across the UK without excluding customers in hard to reach areas (or eating the extra costs of delivering to them yourself). An absolute must if you have complexities in your shipping rules too, especially if you are using unit based rules rather than weight, which are impossible to setup with Shopify alone. Helpful team as well, who have been invaluable in bug-fixing (largely because of the complexity of our case). I would not say that the set-up is straight-forward and user-friendly for a non developer, but difficulty is to be expected with the different logic required to make our logistics rules work.

My Store

Jun 28, 2025  on Shopify

“Absolutely Amazing Upgrade for My Car!” I installed this Android multimedia system in my car last week, and I’m blown away! The 10.25-inch touchscreen is super clear and responsive. It supports both CarPlay and Android Auto, which makes navigation and music so much easier. The built-in GPS is fast, Wi-Fi connects smoothly, and the split screen function is a game-changer — I can use Google Maps and Spotify at the same time! It also supports steering wheel control and reverse camera input perfectly. Installation was straightforward, and the system runs smoothly without lag. If you’re looking to upgrade your car's infotainment without spending a fortune, this is the best choice. Highly recommended! — Rafiq A. | Verified Buyer

Intaprint Ltd

Jun 27, 2025  on Shopify

Great app, perfect for UK businesses that can't separate the UK Mainland delivery charges from the Scottish Highlands & Islands for example. Now we can charge exactly the correct amount for delivering to all the remote areas :)

KIVARI

Jun 24, 2025  on Shopify

Great app! We have a complex shipping set up where we have separate fulfillment locations and this was able to combine the rates as we wanted as native shopify was unable to do this. There are help videos for each step of the way but team were so helpful to confirm the set up that we needed.

WBC

May 15, 2025  on Shopify

The support is top rate, go above and beyond to help you set it up and don't just leave you to it. Very versatile, great stuff.

CBS Power Tools

May 06, 2025  on Shopify

I'm truly impressed with Shipping & Delivery ‑ ShipZip! The app is incredibly easy to use, and their customer service is top-notch. They responded swiftly and resolved my issue in no time. It has significantly streamlined my shipping process. A special shout-out to Ankit for the amazing support—really grateful for the assistance!

Greenworks Tools

May 02, 2025  on Shopify

We have been able to create custom rules intuitively with the app. At times when we have seen some conditions not working as expected, their support team has been extremely helpful and quick to resolve. Its not always the case to find this type of support without having to have dedicated supported or paying extra, so it rare and a relief for smaller companies, solving this issues does not cost extra and you still get to build a better experience for your customers. Recommend over other options we tried for sure.

Truly PVC

Apr 28, 2025  on Shopify

It's about 8 months since we moved to Shopify, from a system that allowed us to code our own shipping rules. The prospect of having to rely on an App was concerning, as we were not sure whether it would provide the flexibility we wanted. As it happened, it gave all the flexibility, and more. It did so in an intuative way too. We ae now able to offer customers leaner shipping costs, and more accurate delivery expectations. They offer incredible support too, always online, and always willing to screenshare and walk through any problems that you may be having. I highly recommend this App and the people behind it.

Uratex Philippines

Apr 23, 2025  on Shopify

I'm so impressed with Shipping & Delivery ‑ ShipZip! Not only is the app user-friendly, but their customer service is outstanding. They were incredibly quick to respond and resolved my problem immediately. This app has definitely made my shipping process much smoother. Special mention to Ankit, thanks for the big help, really appreciate it.

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