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Customer reviews: Shipping & Delivery ‑ ShipZip

Develop by Shopify

Reviews (383)

Overall rating
5

What Merchants Think

"Shipping & Delivery ‑ ShipZip" is highly appreciated by merchants for its robust functionality and outstanding customer support. Merchants frequently commend the app for its ability to manage complex shipping logistics and for significantly improving their shipping processes. The app is trusted by users running multiple Shopify sites and is consistently praised for resolving issues that other apps cannot address.

Key Strengths

  • Customizable shipping rules and zones
  • Excellent customer support, particularly highlighting team members Sid and Ankit
  • Efficient handling of complex shipping requirements and multiple carriers
  • Seamless integration with Shopify, enhancing flexibility and functionality
  • User-friendly interface and ease of use

Common Concerns

  • Requirement for a Shopify Advanced plan or additional fees for access to certain API features
  • Initial setup can be complex and might require support assistance

Final Thoughts

The overall reception of "Shipping & Delivery ‑ ShipZip" is overwhelmingly positive. The app is considered an invaluable tool for managing shipping logistics, particularly for stores with complex requirements. Its exceptional customer support and ability to address diverse shipping needs make it a highly recommended choice for Shopify merchants looking to enhance their shipping and delivery operations.

Liforme

Jan 12, 2026  on Shopify

This app does exactly what I need and is far better than any others I’ve used. It also offers loads of customisation for shipping rules. The support team is amazing, they are always quick to help fix problems or work out solutions for tricky setups. I highly recommend giving it a try!

Ladderstore UK

Jan 06, 2026  on Shopify

I've been using this app for some time to get around my invididual shipping needs due to the number of items that we dropship with different logistic companies. I ran into a small error during setup for price on application products and Ankit was very helpful. Great app and very good support. Thanks.

Saints Flowers

Jan 06, 2026  on Shopify

A very useful app - we have a complex delivery setup for local delivery/nationwide/collection with specific days and cut off times for each ect and it does it very very well. Would love some more UI customisation or options (forexample of the date selector) but otherwise its amazing.

All Things For Kids

Jan 02, 2026  on Shopify

I have 3 stores that use shipzip, Sid and his team are very very helpful. I wouldnt use any other shipping app. ( I switched from another one after a few years) Shipzip is very versatile.

Art Fever

Dec 15, 2025  on Shopify

Brilliant app. I purely needed this to set different rates for remote areas within the UK and this works perfectly for this. I recommend asking for support in setting this up and the live chat helped me get this up and running within minutes. Rak was fantastic so all round fantastic support and application.

Phosh Food

Dec 13, 2025  on Shopify

I thought it was complciated initially but the team set it all up for me! Ankit who I dealt with has been super helpfull throughout the process. Most importantly to me is that they respond very quick! Theres nothing worse than slow tech support which luckiy is not a worry here.

Baitmasters of South Florida

Dec 04, 2025  on Shopify

It works perfectly with Fedex and the customer service is top tier. You can't go wrong with this app and their team.

The Outdoor Look

Nov 19, 2025  on Shopify

Excellent customer service. Always available and when i really couldnt figure something out, they offered me a google meets that we did straight away and we completed the full set up on the call. Could not ask for any more. Thanks, Brett.

Crystalwhite Cleaning Supplies

Nov 05, 2025  on Shopify

Excellent customer service! They responded quickly and resolved my issue without any hassle. Very professional and helpful - highly recommended!

Hairdo USA

Oct 15, 2025  on Shopify

This app suite is extremely versatile in how it offers a wide range of shipping options and combinations based on brands, colors, cart totals, filters... anything you can think of that might offer a different shipping experience is possible. And if you run into a snag or can't get it to work the way you need it to, the support team for this app is extraordinary. They will have your ideal shipping scenario working in very short order. Each time I needed to update shipping and couldn't get it to work just right, a developer was able to walk me through the process and tell me how to update the setting in the future. Each and every developer I have worked with using this app has been helpful and friendly and patient! 10/10- HIGHLY recommend this app.

Béis

Oct 08, 2025  on Shopify

Amazing and capable app that is super flexible. The customer service is great and helps you with any issue. Very affordable for how powerful it is

Premier

Oct 01, 2025  on Shopify

Brilliant, the support is second to none too. Sid helped me set up a complicated set of requirements that actually went beyond delivery to additional bits that we thought a Shipping App wouldn't be able to do, but he was sat with me and worked out all our requirements and then setup setting up not only ShipZip but using other apps on Shopify too. Above and beyond.

American Copper & Brass

Sep 29, 2025  on Shopify

These guys have great customer service. Sometimes I don't have time to create rates or trouble shoot on my own. These guys help with it all. Highly suggest if you are busy and need a good shipping rate/method go with them

Fabulous Flowers and Gifts

Sep 19, 2025  on Shopify

Sid is amazing. Always so helpful and goes the extra mile. I have never had an issue that has not been resolved and in record time. I never have to wait. AMAZING!!!!!!

Just Crafty

Sep 11, 2025  on Shopify

Ankit from customer service was very helpful in ironing out a few set up issues I had and responded very quickly.

Drifter Surf

Sep 06, 2025  on Shopify

From all shopify third party app i have been using, this is by far the best customer service. Sid is very helpful. Tried different app for my complex shipping configuration, only ShipZip can handle those.

CW STORE

Aug 28, 2025  on Shopify

Aplicativo funciona muito bem, excelente para quem precisa fazer entrega local em determinados CEPs. Suporte excelente.

Gospel Pianos

Aug 18, 2025  on Shopify

ShipZip is a great app that worked perfectly for our requirements. It allowed us to set up postcode-based and product weight-based shipping charges with ease. The support team is quick, responsive, and excellent – making the whole experience smooth and reliable. Highly recommend!

Comfy Koalas

Aug 12, 2025  on Shopify

Helps us do per postcode shipping. Fantastic support, always so helpful in making it work as you need.

Khoya Mithai

Jul 18, 2025  on Shopify

I Had a words with Ankit : he has great knowledge and quick problem solving skill Thank Team and Ankit for your quick response and solution :

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