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Customer reviews: Shipmozo ‑ Smart Shipping

Develop by Shopify

Reviews (24)

Overall rating
4.4

What Merchants Think

Merchants have mixed feelings about "Shipmozo ‑ Smart Shipping." Many praise the app for its user-friendly interface, competitive rates, and effective support team, which have allowed them to manage shipping operations confidently. However, a significant number of reviews highlight concerns regarding customer support, shipment reliability, and operational issues, indicating a spectrum of user experiences.

Key Strengths

  • User-friendly dashboard and interface
  • Competitive pricing for shipping services
  • Reliable support team, quick response times
  • Comprehensive courier aggregation capabilities

Common Concerns

  • Poor and unresponsive customer support
  • Unreliable shipment tracking and delivery
  • Frequent issues with orders being lost or delayed
  • Problems with RTO management and COD remittance
  • Inadequate resolution of support tickets

Final Thoughts

"Shipmozo ‑ Smart Shipping" presents as a powerful tool for businesses looking to streamline their logistics with its strong platform and competitive prices. However, for some users, the inconsistent support and operational issues have posed significant setbacks. Overall, while it offers valuable features, prospective users should weigh these alongside the potential challenges reflected in the reviews.

Tap Trends

Apr 25, 2025  on Shopify

If you making some profit out of your ecommercebusiness shipmojo will make sure that you lose all of your money.... There are plenty of issues with this app. 1. Lot of times order has been picked up but it doesn't get updated in system. if you raise a ticket for that team will cancel your shipped order. Now you can't even track that order as it shows cancelled. It may be delivered to customer but you won't get cod remittance as it is already cancelled. This is how they keep looting their customers and fill their pockets from others hard earned money. 2. Pickups are delayed no matter whom you contact they are not able to provide any support. 3. The worst support team they don't even read what you're saying they just close the ticket by copy pasting same message. 4. RTO's are incorrectly marked as delivered. On complaining they say raise ticket within 48 hours. You can't even check rto delivered orders from their portal as they don't have filters. you have to manually scroll through orders to check that. 5. Their portal doesn't support multiple awb you have create seperate issues for each awb. after creating multiple tickets most of them are closed without even asking the customer if the issue is solved or not. I won't recommend to anyone using this for ecommerce business.

quoteart

Apr 01, 2025  on Shopify

Customer support is pathetic, they will close the case without any resolution. They are just aggregators and don't hold and power in case of shipping delays. Disappointing.

Luna Mart

Nov 08, 2024  on Shopify

One of the most pathetic courier partner, worst customer service (they will just trash talk to you, hung up your call for no reason and then you keep calling them back), they will say no Volumetric weight on selected couriers but still give weight discrepancies and charges extra according to Volumetric weight. I have more then 40 discrepancies which they won't clear and more than 12 tickets pending since a month. There panel is one of the worst panel, Even after the update all they did was changed the theme of panel all other problems are just same. You might get start working with them for there low rates but eventually they will charge you extra by giving weight discrepancies. If you receive wrong parcel in RTO they will give vague reasons to reject your claim.... Never use Shipmozo

Sanjeevini Herbal Enterprises

Apr 27, 2024  on Shopify

Best shipping partner, service is very good. And prices are also reasonable. Shipmozo has done tremendous job in short time of period. Team is very supportive, I hope service level remains the same.

Indclues

Jun 24, 2022  on Shopify

From my perspective Webparex is one of the best shipping solution providers in India. Great and prompt client support team. Many thanks to Mr. Rajesh and Mr. Anuj for your kind support.

HoneyBud

Feb 04, 2022  on Shopify

We are using this app for our shipping needs in India. We are very satisfied. Webparex multiple courier options with the best prices. They have delhivery, bluedart, Xpressbees, eCom express, DTDC. The order syncing is very seamless. They help us in reducing NDR and RTOs.

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